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Marriott’s Waiohai Beach Club Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Marriott Member’s but Treated Poorly at Marriott Waiohai Beach Club
Not only is there no view, but you can hear your neighbors talking, and everything they do. What a lovely way to spend our anniversary. I have stayed in Beat Westerns that are nicer than this (not kidding). What confuses me is that the front desk said this is considered ocean view, and there’s no other room to move to. I asked for a resort view over this. Horrible experience — thank you for ruining my anniversary, Marriott. Never? Ever again.
Unhappy in paradise
After spending 4 wonderful days in Princeville, I arrived at the Marriott Waiohai Beach Club in Poipu on Saturday 10/21/17 for which I’d be staying for another 4 days. I was greeted with a smile and everything was great until the host told me she couldn’t find my reservation and asked if perhaps I booked it under my girlfriend’s name. After I told her I was sure it was under my name because it was a surprise anniversary trip, she searched the system to find that I had booked the reservation under the wrong dates. I responded with a “no way” as I stood there in disbelief as I searched my emails for the reservation. Sure enough, she was right. I felt a pit in my stomach as I internally yelled at myself for being such an idiot.
I then asked her if there was anything she could do and asked if I booked through a third-party website. The answer to this was yes, which led to an oh, that’s too bad response. I said why is that too bad? You still get paid for the room from the third-party website. She said yea, but that gives me less options of what I can do for you. At this point, I went from being sad to mad, but I remained in a professional demeanour as I really needed a place to stay.
After searching for a few minutes, she said the Marriott was all booked up and all she could do for me was find me a room at one of their partner hotels, Koloa Landing Resort, for which I would have to pay full price for. I asked what about what I have already paid you for the unused room and she replied, well that’s already gone. She also said that she couldn’t even apply at least a portion of what I had already paid Marriott towards a Koloa Landing Resort booking. So in other words, the Marriott would now end up netting twice my money.
Yea, thanks, but no thanks.
While I understand that the double-booking mistake was my fault, I feel that they could have done a better job of helping me out since my vacation was about to be ruined. I would have even gladly taken a credit for a future stay at the Marriott resort, but instead, I left with the feeling of getting robbed. Suffice to say, I will not be staying at a Marriot establishment again. I’m sure the Marriott doesn’t care as they have plenty of business, but hopefully, this review will help others while selecting one of the many other resorts in Poipu.
For those fellow travellers that care, I ended up finding a room at the Grand Hyatt down the street, which greeted me with a lei and even upgraded my room after they heard my unfortunate story!
Beware, very misleading!!!
Now for the “not so” positives… We feel completely mislead! We booked a two bedroom ocean view villa months in advance at an upgraded price and we have a view of a bush and a parking lot!!! (See picture). We were given the option of moving one floor higher which if you look past the parking lot, through the power lines and over a rooftop you can get a slight glimpse of the ocean in the distance. “Ocean View”. We travel frequently, in fact, work in the travel industry and have stayed many places and price ranges and I don’t think I have ever been as disappointed as I am right now. Not because the property lacks anything to speak of, but because I feel like we got the bate and switch and that Marriott knowingly and intentionally misrepresented their product. (See other negative reviews, this is sadly a common issue)
We have been longtime Marriott Rewards members, loyal customers and have always enjoyed our stays. At some point during our visit, we will walk into the sales presentation, (which we were actually considering), and have to say No Thank you. Unfortunately, I feel that the trust has been broken and honour and integrity lacking. (Something I have not felt before).
Marriott has always been a great company with a good product but there are other great companies out there as well. I will choose to vote with my dollar and look elsewhere from this point forward.
Closing words of wisdom, this is a timeshare property, not a hotel. The rooms that are for “rent” are not the beautiful “ocean views” that you are spending thousands of dollars and travelling half way around the world for. The rooms for “rent” are the least desirable on the property… the ones that owners will not stay in.
Marriott, you lost a sale by being misleading and just not being honest. What else are you hiding????
a very disappointed customer
Great beach, bad "resort"
1st time here 4 years ago we had a decent “villa” 2nd floor, overlooking the interior courtyard. Was expecting an ocean view as paid for but wasn’t going to complain.
We said to ourselves “at least we aren’t looking at the dumpsters and parking lot” Little did we know that’s what we were going to get for the next 3 visits.
Great beach, terrible “resort”. The only thing it has going for it is its right on Poipu Beach. What a terrible waste of a perfect location.
No, we aren’t owners, thank god, but are Platinum Marriott Rewards customers. Will stay elsewhere and have a better experience and drive to Poipu Beach and park in the parking lot we have been looking at for 3 years. Thank god I didn’t waste my points staying here!
I also love the “canned” responses from the management. Believe me, they don’t care if you’re happy or not. Don’t be fooled. Once they have your money, they couldn’t give a crap if you don’t get a decent room. I will be spending my points elsewhere. At least at the Marriott’s beach club in Lihue, you know what you are going to get.
I am heading back to Kauai in 2 weeks for a one month stay and am happy to say I won’t be staying here!
LOVE, LOVE, LOVE Poipu,.. Hate, hate, hate this place. Again waste of a perfect location. Maybe a mini hurricane can wipe this place out, not hurt anything else and something great can be built here that cares about its customers and members. Even the members were complaining about the bad service, misleading bookings they were receiving!
Buyer beware! Don’t expect to get what you were expecting.