Marriott’s Waiohai Beach Club Timeshare Termination
Let Mercantile Claims assist you with Marriott Timeshare Termination
Let Mercantile Claims assist you with Marriott Timeshare Termination
Owners of Marriott Resorts timeshares often find themselves trapped in infinite contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Marriott Resort timeshare contracts are entitled to, or have already made claims.
There has been a huge increase in timeshare termination enquiries and complaints from customers with Marriott Resort timeshares. Many Marriott timeshare owners have started the process of terminating their timeshare agreements with the resorts, citing in the main, high cost of annual resort maintenance fees, mis-selling, hard sell at the presentation and being stuck into contracts that are in-perpetuity as the reasons.
Run.
Well. We just got ripped off in every way possible.Don’t get me wrong, we are used to staying at luxury hotels, and this is definitely not that, but we did expect more from a Marriott brand hotel. We’ve stayed in the timeshares they have in Maui (Ka’anapali) and had a wonderful experience. This timeshare was listed as an ocean view, 2/2 and we paid a considerable amount for it…when we got here we found the resort to be pretty lacklustre but felt we’d give the room a chance.We showed up and found that our “ocean view” is none other than a panoramic view of a dirty parking lot with one tiny area you can see the ocean. Um, OK…? I know this isn’t the Ritz, or St Regis, or Four Seasons, but, come on…don’t lie. Don’t say this is a nice ocean view room and send up here only to be perplexed as to how a company could so readily rip you off.Not only is there no view, but you can hear your neighbours talking, and everything they do.
What a lovely way to spend our anniversary.
I have stayed in Beat Westerns that are nicer than this (not kidding).
What confuses me is that the front desk said this is considered ocean view, and there’s no other room to move to.
I asked for a resort view over this.
Horrible experience — thank you for ruining my anniversary, Marriott. Never? Ever again.
Fill out your details below and we’ll get straight back.
Alternatively, give us a call on 0800 470 3900.
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Marriott Member’s but Treated Poorly at Marriott Waiohai Beach Club
Unhappy in paradise
After spending 4 wonderful days in Princeville, I arrived at the Marriott Waiohai Beach Club in Poipu on Saturday 10/21/17 for which I’d be staying for another 4 days.
I was greeted with a smile and everything was great until the host told me she couldn’t find my reservation and asked if perhaps I booked it under my girlfriend’s name.
After I told her I was sure it was under my name because it was a surprise anniversary trip, she searched the system to find that I had booked the reservation under the wrong dates.
I responded with a “no way” as I stood there in disbelief as I searched my emails for the reservation.
Sure enough, she was right. I felt a pit in my stomach as I internally yelled at myself for being such an idiot.
I then asked her if there was anything she could do and asked if I booked through a third-party website. The answer to this was yes, which led to an oh, that’s too bad response.
I said why is that too bad? You still get paid for the room from the third-party website. She said yea, but that gives me less options of what I can do for you.
At this point, I went from being sad to mad, but I remained in a professional demeanour as I really needed a place to stay.
After searching for a few minutes, she said the Marriott was all booked up and all she could do for me was find me a room at one of their partner hotels, Koloa Landing Resort, for which I would have to pay full price for.
Beware, very misleading!!!
Now for the “not so” positives… We feel completely mislead! We booked a two bedroom ocean view villa months in advance at an upgraded price and we have a view of a bush and a parking lot!!! (See picture). We were given the option of moving one floor higher which if you look past the parking lot, through the power lines and over a rooftop you can get a slight glimpse of the ocean in the distance. “Ocean View”. We travel frequently, in fact, work in the travel industry and have stayed many places and price ranges and I don’t think I have ever been as disappointed as I am right now. Not because the property lacks anything to speak of, but because I feel like we got the bate and switch and that Marriott knowingly and intentionally misrepresented their product. (See other negative reviews, this is sadly a common issue)
We have been longtime Marriott Rewards members, loyal customers and have always enjoyed our stays. At some point during our visit, we will walk into the sales presentation, (which we were actually considering), and have to say No Thank you. Unfortunately, I feel that the trust has been broken and honour and integrity lacking. (Something I have not felt before).
Marriott has always been a great company with a good product but there are other great companies out there as well. I will choose to vote with my dollar and look elsewhere from this point forward.
Closing words of wisdom, this is a timeshare property, not a hotel. The rooms that are for “rent” are not the beautiful “ocean views” that you are spending thousands of dollars and travelling half way around the world for. The rooms for “rent” are the least desirable on the property… the ones that owners will not stay in. Marriott, you lost a sale by being misleading and just not being honest. What else are you hiding???? Sincerely, a very disappointed customer
Great beach, bad "resort"
1st time here 4 years ago we had a decent “villa” 2nd floor, overlooking the interior courtyard. Was expecting an ocean view as paid for but wasn’t going to complain. We said to ourselves “at least we aren’t looking at the dumpsters and parking lot”
Little did we know that’s what we were going to get for the next 3 visits. Great beach, terrible “resort”. The only thing it has going for it is its right on Poipu Beach. What a terrible waste of a perfect location.
No, we aren’t owners, thank god, but are Platinum Marriott Rewards customers. Will stay elsewhere and have a better experience and drive to Poipu Beach and park in the parking lot we have been looking at for 3 years.
Thank god I didn’t waste my points staying here! I also love the “canned” responses from the management.
Believe me, they don’t care if you’re happy or not. Don’t be fooled. Once they have your money, they couldn’t give a crap if you don’t get a decent room.
I will be spending my points elsewhere. At least at the Marriott’s beach club in Lihue, you know what you are going to get.
I am heading back to Kauai in 2 weeks for a one month stay and am happy to say I won’t be staying here! LOVE, LOVE, LOVE Poipu,.. Hate, hate, hate this place.
Again waste of a perfect location.
Maybe a mini hurricane can wipe this place out, not hurt anything else and something great can be built here that cares about its customers and members.
Even the members were complaining about the bad service, misleading bookings they were receiving!
Buyer beware! Don’t expect to get what you were expecting.