Mercantile Timeshare Claims operates under the trading name of Mercantile Claims Management Solutions Limited, which is authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Registration Number: 831699. Our registration details are recorded and can be viewed at

Mercantile Claims Management Solutions Ltd Registered Office Address: 90 New Town Row, Aston, Birmingham, Birmingham, B6 4HZ. Our Company Reg number is 10419677.

Trading & Correspondence Address: Mercantile Timeshare Claims, Fort Dunlop, Fort Parkway, Birmingham, B24 9FE. Tel: 0121 516 9600

Any agreement for the recovery of funds is between you and Mercantile Claims Management Solutions Ltd (hereafter referred to as “Mercantile Claims”);

By signing an agreement with Mercantile Claims, you confirm your instructions to engage the services of Mercantile Claims to pursue the recovery of the funds you have paid regarding your timeshare/holiday club membership/points scheme from your credit provider.

You understand that in consideration of the work undertaken in recovering the aforementioned monies you agree to irrevocably pay a fixed percentage of all funds recovered on your behalf to Mercantile Claims. You further understand that no fee will be payable by you should Mercantile Claims fail to obtain a settlement on your behalf.

The percentage fee is based on the nature and complexity of the case and will be discussed with
you and clearly set out in writing before you are asked to sign any terms and conditions.

You agree to be bound by this agreement and further agree not to accept settlement from any other source whilst this agreement is in force with Mercantile Claims.

You understand that you have an obligation under this agreement to assist Mercantile Claims in their negotiations and communications with your credit provider. You are required to disclose to Mercantile Claims all written and verbal correspondence relating to this matter and will co-operate fully throughout my/our claim.

You understand that if you obstruct Mercantile Claims in carrying out their duties or employ or negotiate this matter yourself or engage a third party without Mercantile Claims prior consent you may be in breach of your agreement and may be liable for their reasonable fees.

Mercantile Claims reserves the privilege to claim the same percentage agreed with Mercantile Claims of any sum that may be recovered either by you or any third party you seek to appoint to act as your agent or representative, should this agreement be violated in any manner whatsoever and without the approval of Mercantile Claims.

You understand that you may also incur the expense of obtaining your bank and or credit statements if you do not have copies.

Mercantile Claims will not entertain any offer settlement without your prior agreement, subject to you being advised upon what is reasonable by Mercantile Claims.