Firstly, booking on the website was a bit of a nightmare, trying to select an offer (with dates selected) kept looping me back to the same screen, then when I eventually managed to price the deal I wanted, it was double the price of the offer advertised… I decided to check alternative dates to find the price advertised was not available on any date whatsoever… I did email MacDonald Hotels to query this but they were not helpful.
The scenery around the hotel is fantastic and showcases what Scotland has to offer wonderfully well, unfortunately, I cannot say the same for the hotel.
Check in was fine but no assistance offered up to the room, ok no big deal.
On entering the ‘Executive’ double room (No. 202) we discovered it to be dirty with cobwebs on the ceiling.
The windows looked like they hadn’t been washed in months and all surfaces were thick with dust.
Strangely, there were two TV’s in the room, one mounted on the wall that did not work and another, sat in front of the vanity mirror (preventing my wife from using this area to get ready for dinner) with a cable draped from the back of the first television over to it, rather unusual and unsightly.
Other things to mention about the room would be the broken ironing board, broken plug whole in the bath/shower and the leaky / dirty shower – in general, the room was just dirty, disappointing and extremely tired.
They charge over £100 a night on a Sunday and more on a Friday & Saturday for this.
Dinner and drinks in the restaurant were nice but the hotel did try to overcharge us at dinner, the additional items that had been added to our bill were removed after we pointed them out.
Breakfast was nice however charging a supplement for a slice of haggis which costs the same as a slice of black pudding in any shop I’ve been in to just reeked of trying to take advantage of foreign tourists who may like to try it when they were in Scotland.
To top things off, on check out, the hotel had ‘forgotten’ to take the £10 discount of our bill for booking directly.
This hotel is shoddy at best and dishonest at worst, I definitely would not recommend visiting this hotel any time soon, Fonab Castle in Pitlochry or Airth Castle on the other side of Stirling provides a great example of how a Scottish countryside hotel could / should be run.