We are MVCI members with a week at a resort in Spain. We usually trade our week via Interval for other resorts and have stayed at Ocean Point a couple of times before over the last decade. We had a good time previously and so when it was time to book a holiday to celebrate my 50th birthday we decided to use a MVCI week here and then move onto a condo on Marco Island for a second week (getting there on my birthday because of availability of this week and flights, etc,.)
We requested a room at the quieter end of the resort as we don’t have kids and would not be requiring use of the pool, etc. We wanted to be in Kingfisher if possible but the building before that would have been fine. We said we’d probably get there about 3pm which has never been a problem in the past, but an email told us they’d seen our request and would try their best but we shouldn’t get there before 4pm.
We delayed our drive down and got there at 4:05pm. Asked about our room and was told we had nothing noted for that end of the resort. The lady on the desk went off to a back room for 10 mins or so – whether she was ‘trying’ to get us a deal or having coffee, who knows? Certainly nothing happened to our advantage happened. In the meantime – in the next two desks three people turned up and three people were given rooms in Kingfisher. One certainly did not request this and had to ask why they needed to leave the main resort and go in via another entrance.
She came back – told us we had an ocean view and it was facing the quiet side but on a closer building near the main social area. Exactly what we didn’t want – but at least we were facing away from the pool. Oh no we weren’t! She’d mislead us entirely. Only a couple of floors up, overlooking the carpark and the pool. Kids screaming all day ruining a relaxing vacation. She had said they would contact us the next day about a change of room….
We found in the room the jacuzzi bath was broken. So we called down and asked for that to be fixed and to request again, a change of room. Again told someone would contact us. Nobody ever did. We noticed a lot of people had left the buildings we wanted to be in, however.
We had by now observed some very ride staff (one cleaning lady in the elevator when we got in asking was it going down? Nothing. Just glared at us and refused to speak. Of course, she was going up. She then barged her trolly into my leg as she pushed out past me on the 6th floor without a word! When she got to the bottom, a man in a maintenance outfit was spitting on the walkway a couple of feet in front of us as we walked towards him!
At 2am last night we were woken by a very loud alarm. We thought it was the fire alarm and got up and was walking towards the stairs when I realised the sound was only in our place. We went back and called the front desk, seems they knew it was our smoke alarm and somebody would be up. A nice man came in – stood on a chair – smashed the alarm from the ceiling and pulled out wires and a battery to stop the noise. Said somebody would be back today to fix it. While they are here they can hopefully sort out the fridge with a broken foot that falls towards you when you open the door and a broken microwave turntable plate.
I have given up speaking to the staff about a new room (loads more people left today and nothing from the staff) and decided for the good of my hypertension it’s better just to admit defeat, enjoy a terrible room as much as we can and hope the second week is better (how can it be much worse?) for my big birthday. No point complaining – you’ll just get the normal we don’t guarantee anything corporate BS. It’s not that that bothers me – it’s the LYING about trying to help and doing absolutely nothing and the state of the room and the behaviour of the staff I mind.
Maybe it’s because we don’t have a week here, maybe it’s because we are English. We certainly feel like we’ve been treated like second-class citizens.
We came out thinking it might be nice to have a second week with MVCI as we move towards retirement. When a lady called us before the trip asking about an appointment to discuss this we said we’d come and see her when we knew when we’d be free. Well, that’s changed! Over my dead body!