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Marriott’s Grand Chateau Owners and Guests Reviews and Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Marriott Membership Level has ZERO Value
I’m not sure why they even include themselves under the Marriott brand.
ZERO preference given to the top tier Bonvoy members except 1000 bonus points.
No early check in, no late checkout, no vouchers- NOTHING.
On top of it, management said they would call when the room was ready but they didn’t.
Checking into this Hotel we were so excited we were staying for 4 nights
The first night the air conditioner was acting up and we were freezing cold even with the extra blankets in the room it was May
We called in the morning to ask for help–We were out all day and when we returned we thought it was fixed and then we found out nothing was done to fix it–we called again and two men came and the unit was broke so they had to change the wall mount in the room so we had three nights of hell
Only the last night we all slept well- to make it up to us we were awarded 10000 points that you cant do any thing with–So when we checked out we asked for a mg on duty and He was a very young guy at the desk that told my husband he was the Mg that day he was so rude to my husband and spoke not nice to him at all–this is not nice for people who brought their children every 3 months to the Marriott in Palm Desert– for years
When we got home and we called to speak to someone from coustomer service they opened a case number- and we were promised a quick call back which we never received at all–This is not very nice to do to any one
Good but probably won’t return
Great location one block from the strip and lots of places nearby for an inexpensive breakfast. There are free shuttles to Walmart and other places and lots of activities. All the staff are pleasant and professional.
We were up on the 20th floor with a view of mountains which was just fine.
The room was comfortable, a king with a pullout coach in the living room, and was complete with all amenities.
The room was cleaned daily, just like a regular hotel, which frankly I hadn’t expected. The pool area on the 37th floor was certainly a surprise, it is the smallest pool ever.
The sign says it holds 45 people, but I can’t quite imagine that.
We could see the Hilton Elara pool from our window….it was amazing and I was a little sad that we hadnt chosen to stay there.
However, the pool situation was pretty minor for me, the real issue was the musty smell in our room which was just detectable when we checked in but which became increasingly strong as each day went by.
Perhaps it was just an issue in our room, but I am really sensitive to smells and this was quite unpleasant.
So, next time we will choose a different place to stay.
The Marriott was fine, but I think there are some other options available that I would like consider.
Nope, never going to stay here again.
Do not be deceived. This is not pleasant hotel.
From previous reviews we knew not to expect any benefit of Marriott status and there was absolutely none.
We also were expecting the constant harassment to sign up for a timeshare presentation. So we were prepared to say no each time.
– there was moldy coffee grounds in the coffee maker.
– there was hair on the floor of the bathroom.
– the only towel bar is directly over the toilet so its kind of a gross place to have to hang your towel.
– the room had a bad smoke smell.
– actually the hallways also had a bad stale smoky smell.
– the room was never vacuumed despite it obviously needing it.
– our last day the room was not cleaned at all.
– the blackout curtains do not close properly so we had to use the throw pillows to hold the curtains in place to get any darkness.
– as mentioned in other comments, the 5th floor pool is closed so the 38th floor pool is overcrowded and unpleasant. And actually it is a very bland unattractive place to begin with. So I hope they add some character to the 5th floor pool. Also notice that some other people have been offered use of the Planet Hollywood pool, we weren’t.
– on the last (4th) day we received a message about a $25 credit for food and beverage that we should have been given at check-in but had to be redeemed within 24 hours of check-in. Not a very timely notice. And then to make it difficult, we had to go to reception to pick up a piece of paper and bring it to someone else to get the credit. Why couldn’t reception just apply the credit. MAJOR FAIL.
– not environmentally sensitive. No recycling options. Two shower heads in the shower but only one control so are forced to use twice as much water as necessary for one person.
But if you must stay:
– the rooms are large.
– it is convenient to the strip.
A very average stay
It was our first time in Vegas and we chose to stay at Marriott Grand Chateau. We are Marriott vacation owners so we chose to exchange one of our weeks and bought an additional 2 days.
After a 16 hour journey door to door via Manchester Airport, the front desk could not provide us with an early check in as our rooms were still being cleaned he said. We were disappointed after a long and exhausting journey but to no avail. In fact he was actually a bit rude and abrupt that I was taken aback.
When we finally checked in 3 hours later, we found the villa to be spacious and well equipped. We were allocated a one bedroom villa with an additional studio room lock off for my two teenagers. They enjoyed having all that space to themselves. However I found the tables and other surfaces to be dusty, which is surprising as the villa was not allocated earlier because it was being cleaned. The sofa in the living room was also extremely uncomfortable and stained.
There were some pros
-Free parking and valet, we always tipped the valet guys as they were super friendly and efficient
-No resort fees
-The villa itself was very quiet and relaxing
-The location is perfect, 2 mins walk to the miracle mile mall and Planet Hollywood on the strip.
We had an awful experience at the concierge desk when we approached them to purchase show tickets. There is a certain middle aged female that was so awful to us. We reported her to management on site because of her rude and aggressive behaviour, we are still waiting for a response. If you are looking to buy show tickets etc use Vegas.com. That’s what we ultimately did.
It was very hard getting our villa cleaned and was not able to achieve this until we had been there for 7 days and that was after having to speak to a manager.
If you are planning to stay here be mindful that there is no restaurants on site or room service.
We all had a nice time (because it’s Vegas baby) but next time I come to Vegas it is unlikely I will choose to stay here. There are so many other better places on the strip that I could stay. On this visit, I don’t think we had that Marriott customer service that we are used to when we stay at their other resorts in Europe and USA.
DO NOT GO if you are looking to enjoy daytime in the desert heat by the pool!!
I’ve owned two weeks at Marriott for 20 years and am a Platinum Elite member. . .
Been to hundreds of Marriotts, but never seen anything like this.
The tower is enormous–not sure of exact capacity, but it must be one of the higher-capacity vacation club properties. Yet, there are two pools that are grossly undersized for the capacity of the hotel.
I went with my adult daughter who was on two weeks leave from the Navy after a long deployment. We planned to enjoy relaxation by the pool during the day and enjoy shows and casinos at night. BIG MISTAKE.
The “larger” of the two ridiculously small pools was on the fifth floor.
I don’t have square footage, but suffice it so say the tiny pond was at all times over-run with out of control, jumping kids, and many, many adults, like us, who looked bewildered that there was no pool guard or security in sight to stop the running, jumping, diving (yes- diving “in” by kids into the barely 4-foot deep pool), and rude splashing.
I understand there is no accounting for bad-parenting, but I’ve been to other vacation clubs where my much better-behaved children were yelled at for going down a slide without a lifeguard watching (never mind I was right there).
Yet this place was total mayhem, and it went on all day. And forget a dip in the hot tub to get away from that-as you see from the pics it was barricaded off during our stay with unsightly metal gates. While there was a second hot tub, it was usually too crowded as well to enjoy in any kind of peaceful way. . . . So, we sought solace at the roof top pool/sky bar-another BIG mistake.
The blow up pool in my yard at home is larger, and this pool, too, was over-run with splashing, jumping, unattended kids. To boot, the only place set up for scenic seating/viewing of the Vegas skyline on this “roof top” that looked so inviting on the website was specifically set aside as a “designated smoking area.”
At all times of the day or night, a chance to enjoy that view was engulfed in second-hand smoke and loaded ash trays all over the place. Needless to say, we gave up on that too. Marriott, you really blew it with this property.
How could you build a property like this in the middle of a desert, where the pools are a big part of the experience and the only way to get through the summer heat, and then not build pools sizable enough to reasonably accommodate your guests? Or, at a minimum, ensure life guards or security to watch over the tiny puddles so that your behaved/adult guests can get a smidgeon of quiet enjoyment?
You must fix the pool situation and, at a minimum, secure the roof top pool for adults only and have security to enforce this.
While the villa was nice enough, the absolute inability to enjoy the amenities ruined this trip for me and my daughter. Very disappointing.
Went for a Marriott Presentation
While I am a Marriott Fan, I was not impressed with this location.
While the rooms we viewed, for the sales presentation, were beautiful, the room we stayed in was just fair.
Staff was excellent, and the location was off the strip, and didn’t like the area you had to walk through to get to the strip.