Timeshare Release - Allegro Vacation Club Complaints, Claims & Compensation

Occidental Vacation Club

Stay away from the Vacation Club Hagglers!!

If wasn’t for being bartered and feeling like I was being held hostage by the Vacation Club Salespeople( except the tattoo guy), I would give the resort 5 stars. So, stay away from the guys/girls who ask you to listen to a presentation for a gift. Trust me when I tell you that it’s not good value of money. Even if you say no, they will wear you down until you say yes. They will tell you that once you become a member, all-inclusive fee will be $50.00 per day per person.

However, when you meet with the lawyer, you will find out the average all-inclusive fee, on average, is more than $100.00 per person, per day, in addition to your maintenance fee in the $300s, and your monthly payment fee. Moreover, unless you get a Special Vacation Plan, you cannot use your week during Christmas and Easter.

They will also lure and switch your vacation plan. I was under the sentiment that I was buying a junior suite, but found out I was purchasing a studio.

So, I said no after realizing their deception. But, instead of the lawyer letting me go, she went and got another sales person and made the person stay in the room until I signed. I wasted 4 hours at the vacation club presentation. If the aforementioned happened in the USA, I would have reported them to the better business bureau or law enforcement. So, I requested a refund for my deposit, which I’m presently waiting for.

Going forward, the management of Occidental should ask guests if they want to participate in a presentation upon checking in. If the guest agrees, then someone should contact them by phone to confirm. They should not allow hagglers to coerce guests/bother/mislead guests. For guests who opt in, they should provide them with surveys to provide feedback about their experience with the vacation club presentation.