Wyndham Flagstaff Resort Customer & Guest Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Wyndham managed to ruin an entire day of our two-day vacation. They did not have our reservation in the system. We had proof on paper and electronically so it was definitely on their end and as Wyndham owners we’ve done this dozens of times in the past. It wasn’t us. They wasted over an hour of our time and then booked us in an inferior room to the one we had reserved. We were told it would have at least have a jetted tub and after an hour of nonsense at the front desk, got to the room to find no jetted tub.
The stress and frustration had reached a bad level at that point and had sapped any further interest in squabbling with them or spending another hour on logistics.
Some of the staff were nice and others were rude and disrespectful. Too much money spent with this company for that to be okay.
If this is what you get as a “VIP member”, it’s a joke. The problem with timeshares is that you want to use it if you have it and there is only one option in Flagstaff for Wyndham and it’s this location. Not every experience here has been this bad, but far too many are.
If you are coming here, you need to contact them the day before to ensure they have your reservation. I would contact them everyday for three days prior because you really can’t rely on one person who answers the phone on one day. Call the day of to confirm as well. Get people’s names so you can refer to the conversation with details.
Fine If You Can Overlook the Dirt
I’d like to begin this review by stating that we tried to resolve this complaint through numerous phone and written communications to the management of the property itself, as well as Wyndham Corporate offices. Photos of the stains and dirt were included in the written communication. We never received a single response.
As timeshare owners of over 30 years, we have stayed at numerous resorts worldwide. This was the filthiest we’ve ever encountered. Our unit was a two bedroom. It was very spacious and comfortably furnished, although amenities for cooking were very sparse and not really conducive to cooking a full meal (no crock pot, few cooking utensils, no larger pot for pasta …)
Interior was showing some wear and could stand an update. We really liked the fireplace, deck and having a washer and dryer. The location of this property is ideal for exploring all the area has to offer.
Our real issue was cleanliness (or lack of). Under the sink there were layers of a gray powdery, gritty grime, covering the dish strainer, trash bags, and bottom of cabinet. The rear of the under sink cabinet had mould and mildew. There were spatters on the refrigerator and dishwasher fronts.
The bathroom door was covered in a brown splatter, the tub had layers of scum that were visible to the naked eye.. The baseboards, door and cabinet trim and lamp bases looked like they had never been wiped.
These issues were brought to the attention of the Concierge on the second day, and we were assured we “would be hearing from someone”. That did not happen, so a day later, I called and the Assistant Manager offered to send a cleaning crew.
I offered for her to come up to see for herself, and she declined, We had plans for the day and were uncomfortable having housekeeping (perhaps the same staff who did a poor job?) in our unit while we were not present. The alternative solution was the offer of a free ice cream come from the Club House. The resort was barely half full and we feel the offer of a comparable unit would have been more appropriate than an ice cream.
We seriously considered swapping our current vacation program for the Wyndham offering, but based on the way they respond to guests, we will think twice before even exchanging into one of their properties..
Unpleasant sales tactics
We were asked to attend a presentation to buy points, although we weren’t told that at the outset. In return, we would receive a $200 gift card. The initial presenter was pleasant although she wouldn’t take no for an answer. She then got her supervisor who was very rude and insisted they write up a proposal for us. She said that they weren’t going to give out $200 for nothing. We told her she could keep the $200.
This place is DIRTY! We spent a week in 11A and the floors in kitchen and bathroom were gross, dirt build up in corners, mop boards very dirty. The bed had a hair in it! I would not put anyone in a condo this filthy. Both tubs were not clean. I could see soap scum on the sides. I am not a lean nut, however I was very disappointed in the overall housekeeping of our unit.
Unacceptable for a "resort"
Where to begin? We got here and the parking area outside the unit was iced over. I’m not sure if this was just bad timing and they were going to salt it any minute, but having to walk over a sheet of ice to get to the stairs was not the only issue (yes, I know it’s winter).
After that, the washer made a ridiculous banging noise that was so loud we had to stop the cycle out of respect for our own sanity and neighbours.
Speaking of neighbours, in our one-bedroom unit, we could hear every single word they said…and they were using inside voices. They literally sounded like they were in our unit.
There are plenty of impressive views on the property, but our unit had a view of a big wooden fence and some scattered trees.
Be sure to request a room with a view of the mountains because there is no second place in this regard. And to top it all off, they were doing construction next door so all through the day we heard the semi-regular banging of a hammer.
Not exactly the rustic, quiet get-away vacation I was hoping for. The only plus I can think of is the 1 BDRM unit was fairly large. If this is a “resort” experience in Flagstaff, I might as well save some cash and hit the Rodeway Inn.