Wyndham Flagstaff Resort Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Some of the staff were nice and others were rude and disrespectful. Too much money spent with this company for that to be okay.
If this is what you get as a “VIP member”, it’s a joke. The problem with timeshares is that you want to use it if you have it and there is only one option in Flagstaff for Wyndham and it’s this location. Not every experience here has been this bad, but far too many are.
If you are coming here, you need to contact them the day before to ensure they have your reservation. I would contact them everyday for three days prior because you really can’t rely on one person who answers the phone on one day. Call the day of to confirm as well. Get people’s names so you can refer to the conversation with details.
Fine If You Can Overlook the Dirt
As timeshare owners of over 30 years we have stayed at numerous resorts worldwide. This was the filthiest we’ve ever encountered. Our unit was a two bedroom. It was very spacious and comfortably furnished, although amenities for cooking were very sparse and not really conducive to cooking a full meal (no crock pot, few cooking utensils, no larger pot for pasta …) Interior was showing some wear and could stand an update. We really liked the fireplace, deck and having a washer and dryer. The location of this property is ideal for exploring all the area has to offer,
Our real issue was cleanliness (or lack of). Under the sink there were layers of a gray powdery, gritty grime, covering the dish strainer, trash bags, and bottom of cabinet. The rear of the under sink cabinet had mould and mildew. There were spatters on the refrigerator and dishwasher fronts. The bathroom door was covered in a brown splatter, the tub had layers of scum that were visible to the naked eye.. The baseboards, door and cabinet trim and lamp bases looked like they had never been wiped.
These issues were brought to the attention of the Concierge on the second day, and we were assured we “would be hearing from someone”. That did not happen, so a day later, I called and the Assistant Manager offered to send a cleaning crew. I offered for her to come up to see for herself, and she declined, We had plans for the day and were uncomfortable having housekeeping (perhaps the same staff who did a poor job?) in our unit while we were not present. The alternative solution was the offer of a free ice cream come from the Club House. The resort was barely half full and we feel the offer of a comparable unit would have been more appropriate than an ice cream.
We seriously considered swapping our current vacation program for the Wyndham offering, but based on the way they respond to guests, we will think twice before even exchanging into one of their properties..
Disappointing so far
Great until you have a problem
Unpleasant sales tactics
Unacceptable for a "resort"