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Westgate Historic Williamsburg Resort Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some of the comments received from guests at Westgate Historic Williamsburg Resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
The historic Williamsburg is beautiful but the hotel is awful.
We just returned from a short stay at the Westgate Historic Williamsburg with friends.
To say, we were not impressed is putting it mildly.
After viewing the information at the website and taking a virtual tour, reservations were made by phone after being unsuccessful online. We arrived to check-in and instead of being within the large resort building as expected, we were assigned rooms some distance away at the Heritage Inn. The rooms were old, musty, rusty, dirty, and bug infested.
It certainly was not what we expected and complaints were aired immediately, both to the desk and to the 800 number we were given. Everyone blamed it on someone else and offered only lukewarm apologies. When we arrived for the “presentation”, we immediately made it known that we were very dissatisfied and had no intention of buying anything from this company.
We still had to sit through their offering and despite our up-front dissatisfaction, our salesman seemed hurt and offended that we didn’t sign on the dotted line. I must admit that after our complaints during the presentation, we were moved into connecting rooms in the main building. It was not exactly up to par, but certainly better than the Heritage Inn.
I would have been much more impressed if that had been offered on our first night rather than the night before we left. Reading the other reviews, I can’t believe this company is still doing business.
Our experience was apparently not unusual. We were repeatedly told that Westgate Resorts has a contract with the property and therefore was not responsible for the accommodations. If this is the case, they need to make other arrangements because anyone treated as poorly as we were is never, ever going to do business with such a company. We were lied to repeatedly and given little satisfaction.
I also resent the fact that when reservations were made by our friend, he was asked about his yearly income. When he told them he was retired, they asked how much my husband & I made! I’m not sure that is even legal.
It makes me wonder if those with lower incomes and therefore less likely to purchase a timeshare were given the sub-standard accommodations. Yes, you get what you pay for, but we should have been told that we would not be staying in the actual resort as shown on the website virtual tour.
Certainly we should have been treated more courteously and ethically than we were. As it is, we will never ever have anything to do with the Westgate name ever again.
worst place ever
I just returned from what I was told was going to be a Luxury stay in the Resort in Williamsburg VA. My husband and I drove 4 hours to stay at the Westgate Historic Williamsburg Resort.
When we arrived, excited to stay and learn what Westgate Resorts have to offer that is unique to other timeshares, we were told that we would be staying off resort? I was told when making the reservation that we would be on the resort. The Westgate front desk gave us directions to The Heritage Inn, a cinderblock old cottage style motel. With window air units that were rusting down the wall, it smelled foul, the shower area was an old curtain with our luxury soap on the ground. Needless to say, this is not what we believe to be luxury or Resort like.
We returned to the front desk and said that there must be some kind of mistake, we were told we were staying at the Resort. They informed us that we were where we were supposed to be. What kind of sales business would allow potential buyers to stay in a dump to try to tempt me to purchase future stays with this Resort? I called and was put on hold for over 15 minutes and then was cut off. I finally got a hold of someone else and was told we would be refunded the money we already paid. That was the very least that I would expect for such a misrepresentation of Resort Accommodations. I would have expected to receive an apology for the room. I did not receive one.
I would have expected some kind of compensation for my 4-hour trip there and now 4-hour trip return home for a total of 8 hours of driving time and gas to come to visit the Resort that was not, in fact, a Resort. It is a Motel Inn at best.
Regardless of where Westgate was really. I was there to learn about their Vacation Options and was shown the worst possible place. Westgate Resorts could not tempt me any longer in any possible manner. I have never been so frustrated by the complete waste of my time and the rudeness of the front desk to even begin to think that those rooms would be acceptable to anyone paying. If they are unaware of the rooms they are using to house potential buyers, someone needs to be let go. The idea was to show us how wonderful Westgate Resort Vacations can be, we were only shown how staying in any hotel for less would be better.
I am completely disgusted by the lack of support we received. I was looking forward to staying at a nice Resort. Westgate Williamsburg is not that place.
This is not a resort, but a cheap MOTEL.
Booked the room through the Westgate Reservation Center and was told Westgate Historic Williamsburg was a five-star resort.
We should have known better when our payment was due the very instant we placed our reservations. The room was mouldy and smelled of mildew. The carpet was dirty and stained. The bathroom was old and dingy. The pool and hot tub were not very clean and appeared to be neglected.
We signed up for a 90-minute tour which lasted 3 hours and we were very pressured to buy right then.
Don’t be deceived by the pictures on the website. Again, this is a cheap MOTEL, not a RESORT!
Westgate Historical Resort is not a Luxurious Resort as Advertised
My family just returned from a vacation in Williamsburg.
We made our reservations through the Westgate Reservations in May.
We were told it was a five-star Resort. It is basically a $29 a night motel.
We should have known better when the Resort’s policy is to charge your credit card the same day you make the reservations.
Our room smelled like mildew. The carpets were very dirty and stained and the carpet felt wet. The shower did not drain properly and water gathered around our ankles. We reported our dissatisfaction with the front desk and had considered moving to another location, however, the Resort does not give refunds and our mastercard had already been charged and paid. We did get moved to another room.
The new room smelled like mildew and the carpet was stained and dirty. but the bathtub drain did drain properly. The chlorine in the hot tub was so strong no one could stay in it very long.
We later learned the resort had been having difficulties with the hot tub and a new pump had been installed, however, the chlorine had not balanced yet. We learned a great deal about Westgate this week.
One of the things we learned is Westgate Historic Resort Williamsburg used to be the Heritage Inn and Westgate bought it because it was so depressed and they plan to restore the Inn and make it a five-star Resort.
Well, it is not that now! Presently it is a cheap $29.00 per night motel – not a Resort. We learned we will never pay up front for something we know nothing about. Please do not make the same mistake we did!
Worst Hotel We’ve Ever Stayed
My husband and I stayed at The Westgate Resort in Williamsburg, Virginia on May 26 through May 28, 2005. I have to say that it was one of the WORST experiences in a hotel in a very long time!
First, we made a reservation using the local reservation telephone number in Williamsburg and requested a two-night stay at “The Princess Anne” hotel. We were given a confirmation number and our credit card was charged for the first nights stay.
When we arrived in Williamsburg on Thursday, May 26th we went to the Princess Anne Hotel only to find that it was not open and closed until Memorial Day weekend. There was a note on the door of the lobby and we telephoned it and found that we had been moved to The Westgate of Historic Williamsburg down the street.
Upon checking in we were told from the front desk attendant that she was unable to make us keys to the room and that a maintenance man would have to let us in and she would have keys available to us when we returned from dinner that evening. We returned from dinner around 9 p.m. and were given a pair of electronic keys to our room. We tried the keys a number of times and they did not work. I walked back to the lobby and told the front desk attendant that they were not working and she proceeded to make me another set of electronic keys. I walked back to the room and once again they did not work. I went back to the lobby AGAIN and this time she had to let us in our room for the evening.
On Friday, May 27th we returned to our room to change for dinner and I saw that the room had not been serviced by housekeeping. I called the front desk and was told very abruptly that housekeeping only services rooms every three days!! This meant that since we were only staying two nights we would not be receiving fresh towels, extra toilet paper and new plastic cups. If we had known that, we would not have put the towels on the bathroom floor and we would have rationed our toilet paper and rinsed out our plastic cups so that we could use them the second night. This is a RESORT??
I have stayed in many “resorts” over the years and I can say, with all assurance, that The Westgate at Historic Williamsburg” is NOT a resort! It is a low-level motel room at best.
I find it completely and utterly amusing that their corporate vision, as stated in literature located in their hotel rooms and on their webpage states:
“The key to Westgate Resorts’ success is defined by our service philosophy:
“We fulfil our guests’ dreams by providing a quality vacation experience that exceeds all expectations.”
This philosophy is the cornerstone upon which we base our business. We are able to “exceed all expectations” by: Responding to the needs of middle-class families by providing an affordable luxury vacation with first-class accommodations.”
I hardly think that we had a “quality vacation experience that exceeds all expectations” and it was far from “first-class accommodations.”
My husband and I visit Williamsburg at least three times a year and I will NEVER, EVER recommend this property to anyone I know.