We were traveling to Branson for a weekend trip, so I booked a secret deal for a 3 star condo on one of the travel sites. The deal of course was the Westgate Woods resort in Branson.
Coming into the resort was nice: security at the gates, welcoming staff, cute cabins and impress looking buildings.I check in as a guest (non-owners, it’s a timeshare place) and they immediately bring me to the concierge desk who tries to get me to attend a breakfast and presentation (it’s their job, but I declined and headed to the car).
With all the nice cabins and big condos, I was a little surprised to find we were in building 2, a long brown cheap motel looking building. It’s dark outside and there is little outside lighting, but we find our room on the back side and to our surprise the room appears much nicer than the outside. 2 Queen beds, a 40″ tv, small table with 2 chairs, dresser and micro/fridge combo all with a lodge decor and feel.
We unload and decide to rest on the beds…ouch. The beds are rock hard. Almost as if it was pile wood covered with a 1″ topper. Needless to say, we all tossed and turned all night. The sink had a wood shade over the light (I guess for the lodge feel) that made for poor lighting though. We didn’t check the bathroom out the first night (just went during the night in the dark.) Big mistake!
The next morning I went into the bathroom and nearly threw up. The front of the toilet from under the seat to the floor had what looked to be dried feces on it (insert barf and gag sounds). I had to wet a towel and wipe at it from a foot away and use Lysol wipes (yes I travel with those) just some could go in and shower. I also noticed mold on the bathroom ceiling and wall…hmmm. We left shortly thereafter to go to SDC and I forgot until headed back about 3:00.
No one wanted to change rooms so I left it alone (very unlike me). We expect to come back to fresh towels, beds made, and more soap and shampoo, but, alas everything is the same. No shampoo and only the one small soap bar we had been moving between the sink and shower.
We had seen a pool driving back in, and the kids wanted to check it out. We get ready and walk over to the outdoor pool, which looked ok but was a bit chilly, and then went to check the indoor pool out. We open the door for the indoor pool and about 10 men from about 40-65 years old are standing in a circle taking up the entire width of the pool laughing and being very noisy; they look at us and giggle like little girls. Umm, ok that was weird I thought, so we turn and go back to the cold outside pool and shiver in it for about 30 mins before getting out and heading to the small adjacent playground. We could see a mini-golf course and shuffleboard but we weren’t told anything about the amenities or what we could use a guest so we went back to the room to change and go out again.
The 2nd night was just as restless and we awoke and checked out (by 10:00 am). I told the desk clerk about everything and she said oh I’m sorry, you could have called for housekeeping (apparently housekeeping didn’t do their job, to begin with), and she wrote the mould info down. That’s it, so real apologies, offer to speak to a manager, discount offer, or anything you’d expect from a resort.
So, I guess the amenities would have been nice, had we known what was available and could use them, but based on the room comfort and cleanliness, we wouldn’t be back.