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Many of the UK’s timeshare owners are currently tied into contracts with Westgate Resorts – one of the leading timeshare schemes in the USA. Westgate Resorts operate sites across the whole of the US including Orlando, Miami, Las Vegas, Daytona Beach, Branson, Mesa, Gatlinburg, Tunica, Myrtle Beach, Park City, River Ranch and Cocoa Beach.
There has been a huge increase in timeshare complaints and timeshare release enquires in recent months from customers with Westgate Resorts.
Many concerns centre on the following factors:
If the contract with Westgate Resorts was sold “in perpetuity” or you were pressured into a contract with little knowledge of the implications then you can claim against the resort or a timeshare release on the grounds of mis-selling.
Stay at Branson Woods
We booked two nights and 2 show tickets with “Vacations Made Easy,” in Branson two nights.
I am pretty much a professional that lives on the road for 7 months of the year and I do not say this lightly if Westgate’s property was not the very worst place I have ever stayed, it was in the bottom 5. Believe me, the database is big.
Let me be specific.
We signed up for a clean comfortable place to stay for a couple nights while we took in Branson. Here is what happened: We arrived late on Sun at Westgate, we did not realize their deal was all about timeshares.
So as I tried to check in, I was given the big timeshare shakedown. Now this is amusing to me if they were going to hook me into a timeshare, don’t you think they would try to impress me with a good property.
They checked me in prior to hitting me up for the timeshare bit. So they assigned me a very poor room without knowing if I would bite or not. The room sucked. First of all, out of hundreds of vacant rooms, they put us in a building right next to a guy with a barking dog.
Now the place was very dirty, a total mess. First, the entry was awful, then the bed skirt was all ripped up, the TV sucked, the floor was so dirty, your feet turned black just walking around the room. The floor was not carpeted, it was vinyl of some kind. The bed was the worst ever.
The mattress was at least 10 years old. It was so soft, it was like a hammock, not good for me. The property came around and offered some clean towels, but no room cleaning. I can not tell you how glad I do not own a property with Westgate. Avoid staying at Westgate Branson Woods, it is bad news.
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Decent Amenities and Horrible Room
We stayed here for three nights. I should start by saying that we booked last minute and the cheapest room. This is also not as nice of a place as we typically book. The thought was that we wouldn’t be hanging out in the room because we had plans and they had fun amenities. Perhaps if we would have booked a nicer room it would have changed my review….but we didn’t so here is my review
The room was pretty bad. It looked super dated with the green carpet and awful tile. The bathroom had two lights. One came on with the switch and a fan. The fan sounded like it was a helicopter landing in your room. It literally scared my 4 year old. The other one was probably a heat lamp at some point and it was on a timer. It was now just a light. When you looked up at these two lights you could see into the ceiling where the light fixture was, wires and all. The ceiling was also peeling a little. I am guessing the helicopter fan isn’t that efficient so humidity is killing the popcorn ceiling.
We also had uninvited guests in the form of ants and a spider. The ants were all over the AC unit. I killed a handful of them when I saw them just to keep it from getting worse. My 1 year old created some crumbs eating a breakfast sandwich from their store so we told them that they might want to vacuum since we had already spotted ants the day before. Their response, since they don’t clean daily, was that we were in the middle of the woods so the ants were pretty normal….that’s encouraging. We just picked up the crumbs and crossed our fingers. We didn’t even call about the spider. I just killed it and moved on.
We were in building 4 on the lower level. I thought that it would at least be quiet when we pulled up….but it wasn’t. There were some large groups there and they happened to be outside “talking” at night and you can hear every word. You can also hear the maintenance on their two way radio having conversations if they are within 3 or 4 rooms away and outside. The really great part was that the construction, beyond being dated, must have been pretty basic. We were on the lower level and we could hear every step above us.
We never connected to their wifi because the instruction card that we were told was in the room, wasn’t in the room. Since I have unlimited data on our phones, we just used them as hotspots when we needed to use a tablet for something. I don’t think it would have mattered though because maintenance was trying to fix the wifi at one point. Based on the conversation that I could hear, there are supposed to be three routers in that building, and he could only find two of the three….I told you that you could hear everything.
A couple of other annoying things were that the lights in the room are really bad. You have to open the window to get light. That’s brutal since people are walking by. They also don’t have easily accessible outlets anywhere except for the sink. Not on the desk or nightstand where you would usually find them.
The little convenient store is fine. We got pizza, ice cream and coffee from there. The pizza was fine, but their system is pretty bad for producing it. Instead of having the dough pressed out with sauce and cheese so that they can top it and throw it on the oven, they manually press it as they are ordered. Just order 30 minutes in advance of when you want it. The staff in here was a mixed bag. Some of them were very nice and some were anything but nice.
We also used the on site bus to get to the sports bar. Both the bar and bus were fine. The food is overpriced for what it is, but you get a 10% discount if you are staying here and we didn’t have to wait long on the bus. We did this our first night because we needed something fast and convenient.
The bright spot was the amenities. They have a lot of stuff to do. With two young boys we stuck to the pool, putt putt and ping pong. We were mostly here for Silver Dollar City, but we used the pool one night and another morning before we went to the park. The outdoor pool is nice with a walk in feature for younger kids. There was an indoor pool, but we didn’t use it. The putt putt course is 9 holes. It was fun for my 4 year old. We used the ping pong table while waiting for pizza and it was in decent shape.
The location is also pretty solid. It was 10-15 minutes to SDC and I would think about the same to the landing. It is right off of the strip area so it would be easy to get to shows if you were going.
We are headed back to Branson in a month for a long birthday weekend for one of my boys so that he can go back to silver dollar city and we already booked elsewhere.
A nicer room might change my opinion of this place….but we aren’t taking the chance.
Sorry to bother you folks at Branson Woods
Our room didn’t have towels, soap, shampoo, coffee nothing.
I called and they dropped a bag of towels.
I had to go to the office to get the things I needed and they acted like I was bothering them.
Nobody seemed to care about anything.
Highs and lows
We were traveling to Branson for a weekend trip, so I booked a secret deal for a 3 star condo on one of the travel sites. The deal of course was the Westgate Woods resort in Branson.
Coming into the resort was nice: security at the gates, welcoming staff, cute cabins and impress looking buildings.I check in as a guest (non-owners, it’s a timeshare place) and they immediately bring me to the concierge desk who tries to get me to attend a breakfast and presentation (it’s their job, but I declined and headed to the car).
With all the nice cabins and big condos, I was a little surprised to find we were in building 2, a long brown cheap motel looking building. It’s dark outside and there is little outside lighting, but we find our room on the back side and to our surprise the room appears much nicer than the outside. 2 Queen beds, a 40″ tv, small table with 2 chairs, dresser and micro/fridge combo all with a lodge decor and feel.
We unload and decide to rest on the beds…ouch. The beds are rock hard. Almost as if it was pile wood covered with a 1″ topper. Needless to say, we all tossed and turned all night. The sink had a wood shade over the light (I guess for the lodge feel) that made for poor lighting though. We didn’t check the bathroom out the first night (just went during the night in the dark.) Big mistake!
The next morning I went into the bathroom and nearly threw up. The front of the toilet from under the seat to the floor had what looked to be dried feces on it (insert barf and gag sounds). I had to wet a towel and wipe at it from a foot away and use Lysol wipes (yes I travel with those) just some could go in and shower. I also noticed mold on the bathroom ceiling and wall…hmmm. We left shortly thereafter to go to SDC and I forgot until headed back about 3:00.
No one wanted to change rooms so I left it alone (very unlike me). We expect to come back to fresh towels, beds made, and more soap and shampoo, but, alas everything is the same. No shampoo and only the one small soap bar we had been moving between the sink and shower.
We had seen a pool driving back in, and the kids wanted to check it out. We get ready and walk over to the outdoor pool, which looked ok but was a bit chilly, and then went to check the indoor pool out. We open the door for the indoor pool and about 10 men from about 40-65 years old are standing in a circle taking up the entire width of the pool laughing and being very noisy; they look at us and giggle like little girls. Umm, ok that was weird I thought, so we turn and go back to the cold outside pool and shiver in it for about 30 mins before getting out and heading to the small adjacent playground. We could see a mini-golf course and shuffleboard but we weren’t told anything about the amenities or what we could use a guest so we went back to the room to change and go out again.
The 2nd night was just as restless and we awoke and checked out (by 10:00 am). I told the desk clerk about everything and she said oh I’m sorry, you could have called for housekeeping (apparently housekeeping didn’t do their job, to begin with), and she wrote the mould info down. That’s it, so real apologies, offer to speak to a manager, discount offer, or anything you’d expect from a resort.
So, I guess the amenities would have been nice, had we known what was available and could use them, but based on the room comfort and cleanliness, we wouldn’t be back.
Westgate seldom delivers
Made a reservation for our unit bldg 3000 on the top floor. Your reservation is made by those working in Florida and I guess they never talk to the resort at Branson.
Management informs us we are staying in building 1000, the building where you check in and the most crowded area. You don’t get the top floor as requested but you later learn others who don’t own at this resort are staying on the floor you requested.
Westgate is like the IRS, they promise you everything, take your money, your annual maintenance fees and you get little return.
We purchased another five-bedroom unit in Florida just being built and was supposed to be available for use in 2017.
We had to pay 2017 maintenance fees but the building is still not finished. Can you get a refund on maintenance fee, their answer is NO.
Do they have another five-bedroom unit available at this resort, their answer is NO. Wish we had stayed clear of dealing with Westgate period.
Dirty and poor service
I learned to ask if the housekeeper is a temp service or employed through the resort.
Westgate Resort has a temp housekeeping service. They don’t take pride in cleanliness for the resort.
We found a fake fingernail on the floor, hair in our bed(gross), mould in shower, cracker crumbs on the floor, sandpaper toilet paper, only one roll, and wall edges looked like they’ve never been vacuumed. Dog barking in the room next to us, annoying. Not worth the money.
Took 3 hours to get new linens and multiple calls to front desk.
They could not tell you where housekeeping was nor how long it would take to get linens or towels.
Website pictures sell but reality will keep us from returning.
Wouldn’t buy a timeshare from them either.
No towels in pool area.
Main pool was shut down due to an electrical problem, no signs posted, but yes gate was locked.
People were jumping gate to get in cause no one knew there was a problem. Water and electrical, important to post signs I’d think. Our family vacation in Branson yearly. Try French Quarter Resorts. Small but very clean and comfortable. Good amenities.
Poor service! Lack of follow up from management.
Do not expect service or attention at this resort. My husband and I have been timeshare owners for over 20 years and have always enjoyed and appreciated the level of service and attention we receive where ever we go…until now.
There are many choices in Branson but we chose Westgate due to their pet-friendly accommodations. The cost for the pet is steeper than other resorts ($170.00). The fees were supposed to cover cleaning and sanitizing.
I am pretty sure this doesn’t happen. Our carpets were filthy and the room had a smell. After about a 30-40 minute check-in we were placed in a unit equal to a Super 8 hotel room. We were not in a condo.
The only access to grass for our pet was to walk the entire length of the building past multiple empty rooms. The room location was illogical as it was apparent there were empty rooms much closer to grassy areas.
There were units being used for storage and maintenance on one side of us where they were staining furniture every day, not a pleasant smell. The parking area was littered with used gloves from housekeeping. Three days in we asked housekeeping for a roll of toilet paper and were informed they had none and WE would need to call to get more. Two days before check out we noticed that every other room except ours had a microwave. This issue alone cost us extra money every day. We reported all the issues and the attendant was very apologetic. He took our phone number and told us the manager would call as soon as she was off a break.
Five and a half hours later we went back to the office and were greeted with a less than a hospitable person. She again listened to our issues, then went into another room to call someone. She closed the door when my husband looked her direction. Her solution was that We call the housekeeping manager the next day at 10:00.
There were other issues that I have not mentioned. Bottom line is this resort needs training at every level on what it means to be in a service industry. It is very clear that Westgate Branson Woods really does not care about your experience once they have your money.
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