Before I describe our experience at The Crane, let me just say that the staff is wonderful and kind and this only has to do with management and owners of the resort.
I booked 2 rooms at The Crane, one a 2 bedroom suite with pool and the second a regular room. I asked if we could all be in one building so we would be close together. I also requested a pick up from the airport through the hotel. When we arrived in Barbados and cleared customs, we proceed to go outside to meet our driver.
There was no driver with our name waiting for us. I saw a person from The Crane with a sign for a different party and came up to him and asked if he knew if there was another driver for us. He called The Crane and told us there was no one else there so he put the four of us in a van with the other couple.
The other couple was very upset as they also requested a private car to take them to the resort. When we get to the resort, we are all placed into building 5, Room 516 and 524B. The first thing we noticed when we got to our suite is that it was very hot in the room so we turned on the air conditioning to cool off.
We decided to unpack and get ready for dinner at L’azure. The air conditioning never turned on. It was completely broken. The Crane was aware of this issue and still checked us in knowing the air conditioning was not working.
The next morning, we were woken up at 7:30 am by gardeners working outside the pool area right by one of our bedrooms putting in a sprinkler system and clearing the path. At 10 am, construction started outside our suite with two bulldozer clearing rocks which continued all day.
I brought up these issues with the manager and said that we were never told that the air conditioning is broken, there are gardeners and construction right outside our room. He tried to find us a different room but there was no other availability. Finally, after 3 days, they came and installed 2 portable a/c units in each bedroom.
The room never got below 84 degrees. It was hard to use the pool as you constantly had gardeners and construction workers walking by. The pool also was not heated.
The other issues are the inconsistency with housekeeping and pool/beach towels.
The housekeeping staff did not change linens even after they got dirty and there was never enough towels left behind. Once, we had to share a bath towel because they did not have any more towels and another time we had to use a kitchen towel as a washcloth because they did not have any more left.
They also ran out of beach towels and pool towels with no explanation.
A continental breakfast once took 2 hours to deliver after 3 calls to room service.
If you have an early morning flight, there will be no one there to pick up your bags as no bellman are working so you are left on your own with your luggage.
This entire experience cost me over $7,000 for two rooms alone.
The management did not offer any credit towards the rooms. I will NEVER return to The Crane.
I would rather spend more money elsewhere the next time I visit Barbados.