Front desk rep Benita was expedient and friendly.
The condo was available before the typical check-in time.
I booked directly with Star Island using the Facebook Exclusive promotion.
There was a reduced room rate and $100 off 2 Adult 4 day passes for Universal Orlando. When I went to redeem the voucher Greg from the Wyndham promotions desk stated that they do not honor the voucher and to check with the entertainment concierge.
The entertainment concierge informed me that his company no long has this particular deal. The end result was that I received a voucher from the front desk that was invalid and I purchased my attraction tickets from another resort. Star Island falsely advertised this promotional package and did not resolve to make it right.
The condo was decent, however, more initiative could be applied toward the upkeep and cleaning of the condo. The toilet had not been cleaned from the prior guest.
There was hair in the shower and bathroom sink.
The carpets needed to be vacuumed. I believe it would be a good idea if this resort kept a manual or stick vacuum broom in the condo. There were not any screens on the patio doors. You risk bugs in the condo if you leave the doors open.
The patio furniture was of poor quality. It consisted of a plastic table and chairs.
There is a hot tub in the 3 bedroom condo, however, the hot water was in short supply. I was only able to fill the tub a fourth of the way up before the hot water ran cold.
These condos are decent and a step up from some hotel rooms. Would I stay here again? Absolutely not. I have stayed at several resorts in this area such as Mystic Dunes, Westgate Town Center and Westgate Vacation Villas. The other resorts outshine Star Island.