This is my third stay at Ses Fontanellas Plaza and I last reviewed it after my first stay in 2011, giving it 2/5. Plenty of time then for them to work on the issues, and to some degree they have.
For starters, we didn’t pay a lot to stay here so I wasn’t expecting perfection. I also wasn’t expecting to arrive at a newly walled complex with no obvious entrance to the reception area. Compared with 2011/2012 when we last visited there has been a new wall built along the roadside and unless you know where you’re going (thankfully we did), you could be searching for the reception for ages as there’s no signage. Not a good first impression and it now looks a bit prison-like in my opinion.
The reception staff however, were very polite and helpful throughout and their standard of English was also good. They were happy to change notes and ring taxis for us etc, so no complaints there.
The rooms – these were the main source of my complaint last time because they were unbearably hot all the time. Unfortunately the bathroom still is. I’m not sure what some hotels have against ventilating their bathrooms but it kind of defeats the point if you have a shower to cool off and are then immediately sweating again. No progress there.
We took up the option of aircon this time and that, along with 3 giant fans, managed to keep the room temperature at a more comfortable level than the last 2 visits. Glad I brought earplugs though as they’re not quiet. The aircon unit is a portable thing and unless you want to empty the water from the tank every couple of hours, you have to point both hoses onto the balcony, meaning that your balcony is then wet underfoot.
A gripe of mine last time was the quality of the furniture and again, no progress seems to have been made. One of the patio chairs collapsed whilst I was sitting on it which gave me a sore hand (I reported this and it was replaced the next day) and the slats on the sofa kept dislodging. The two armchairs were very comfortable though.
At the poolside, most of the sunbeds seemed to have bits missing from the rear, limiting the lounging angle in many cases to either upright or flat.
An unexpected bonus was free Wifi throughout the complex. I stayed in reasonably upmarket hotels in America last year which didn’t come with free wifi. On holidays I like to shut off from Facebook/emails etc as much as I can but other friends used it regularly to make contact back home – thankfully the days of confusing payphone international calls are well behind us!
I think Ses Fontanellas Plaza is due a refurbishment. Tired, flimsy furniture, steamy hot bathrooms and awkward aircon really let the place down. It doesn’t help that it now looks more like a prison as well.
I’d happily have forgone the free wifi to have fixed some of these issues. Lovely staff and at least the availability of aircon to improve comfort are why it gets 3 rather than a 2.