RCI Resorts Timeshare Release
Let Mercantile Claims assist you with RCI Resorts Timeshare Release, Claims and Compensation
Timeshare Release – RCI Resorts
RCI Resorts is another of the world’s premier global timeshare schemes, which has come under pressure in recent months, with dissatisfied customers coming forward and seeking advice on how to exit their contract and claim against the group.
Many concerns centre on the following factors:
- Long-term contracts with rapidly increasing maintenance fees
- Little or no availability for fee paying members
- Customers who do not wish to pass on timeshare contracts, fees and liabilities to relatives/descendants
- RCI Resorts making it almost impossible for customers to exit their contract
- High-pressure sales tactics which force customers to “trade up” to fractional ownership
However after the major court rulings of 2015, timeshare contracts like the ones with RCI Resorts could be entitled to a full refund. If the contract with RCI Resorts was sold “in perpetuity” or you were pressured into a contract with little knowledge of the implications then you can claim against the resort on the grounds of mis-selling.
If you trust you had a timeshare contract mis-sold to you by RCI Resorts, please contact one of our legal experts at Mercantile Claims or fill in the form below.
Need help with RCI Timeshare Resorts? We can help you Cancel Your Timeshare Agreement with RCI. Talk to us for help with Timeshare Refunds, Claims and Reimbursement!
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Timeshares Frequently Asked Questions
Our team here at Mercantile Claims are always on hand to help you with any queries, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
I Can’t Book My Holiday When I Want and Where I Want, Why?
Lack of availability is one of the main frustrations for timeshare customers. The high-pressure sales tactics employed by the timeshare groups, has led to many resorts becoming massively oversold and oversubscribed.
These massive numbers of customers has led to many customers unable to book into their timeshare and those who do are extremely lucky to do so.
These problems have been compounded by the fact some timeshares hold back their premier accommodation and popular dates for resale on the general holiday market – rather than offering the dates to the paying members.
There have also been cases of dates and resorts being held back for potential new customers, who are flown to the resort sold a contract – while fully paying members are unable to book dates.
All of these factors have added to up to customers who pay their fees, being unable to book their timeshares at the desired dates and times.
Why Can’t I Sell My Timeshare?
Unfortunately for many customers, the vast majority of timeshares are almost impossible to sell. As we have mentioned the ever increasing fees associated with timeshares means people do not want to take the risk and the subsequent cost of the long-term contract – the promise of a timeshare as an ‘investment’ is sadly just not true.
Will The Resort Take Back My Timeshare?
It is not in the interest of the group or resort to buy back your timeshare. From their point of view it is a source of very easy income and to take the contract back from you would simply be throwing money away, without any guarantee of reselling.
RCI Resorts Complaints and Reviews
Review 1 - We won a free cruise by spinning the wheel at sixflags
..we went in to listen to info. About timeshares with RCI.. long story short, our rep.. got pissed when I told him I wanted, to do my own research on the company and options, he basically said that I was stupid for wanting to do what I wanted.His attitude was disgusting..I'm happy I didn't buy anything from them.
Review 2 - With Going to the Sun Road, closed, Sperry Chalet burned to the ground, Lake McDonald Lodge inaccessible, West Entrance closed, and over 15,000 acres scorched, RCI insists "it's policy NOT to refund either points used or exchange fee ($299.00). When asked about effects of recent hurricanes, same BS answer - the policy that you are not given any options as long as the resort is open.
So you get to choke on smoke-filled air, see nothing as there are evacuations taking place, or lose your points & $$$ on the exchange.I don 't know if there are any reputable exchange services, but RCI is NOT one of them!
Review 3 - We had this timeshare for 3 yrs and finally went to use it.Searched for a vacation on the website for quite awhile on Friday 7/21/17.
Searching for Hawaii islands a year in advance of travel and nothing but crappy options came up. I finally spoke with someone from RCI and they mentioned that you rarely if ever get any of the good islands at Hawaii because nobody wants to give them up. Of course, this is not what the salesman at Grandview Las Vegas resorts told us when he sold us our timeshare. We wanted this timeshare specifically for Hawaii and Disney and that's what we told him.
Boy did he jump on that...he showed us all these great GOLD CROWN places to stay at Maui...all the great islands and Disney too!!! We ended up buying 1 week every even year and what they call a bonus week that had travel restrictions on it for $10,000. When I mentioned to the RCI rep on the phone what we were told by our salesman she said that that was not their responsibility...RCI didn't sell you the timeshare, we just help book and manage the travel to it. This is, of course, a bunch of...These companies are all in it together.
My wife and I finally just gave up on Hawaii. We decided to book a trip to Orlando in January of 2018. After searching a while we found a place that was close and got great s but did not take up too many points (Orlando's Sunshine Resort II (#5592)). Literally at 5:01pm when I went to book it on my computer I got an error message that said I had to call RCI support.
I called but nobody was there. The office had closed at 5pm. I rebooted my computer and tried again...then it said I had a vacation on hold and had to release it...I didn't. I called the emergency number and left a message several times.
I had errors the whole weekend. When I called on Monday 9 am in the morning I spoke with several support people and they were all having problems with their computers. I told Jeremy the number of the resort and travel slot we were looking for. Was put on hold forever and then he came back and said there was a problem with my account and they could not do anything.
His supervisor filled out a help desk request for IT for me. Apparently, the problem was only happening with MY account. I asked if he could just search vacations another way to at least put a hold on it manually for me. He said there was nothing more he could do and told me it could be a couple of days or so.
I asked if someone could notify me when my account was okay. He said no. Yes, that's right!!! I was told to just keep trying on my own and there was absolutely nothing they could do.
I was frustrated told Jeremy that I didn't believe it was just my account and thought it was the whole system because another customer service rep told me she was having computer issues in general and did not say it was just my account. I did apologize to Jeremy...after all, I was not mad at him, just the company and management itself. Warning do not ever buy a timeshare unless you plan to stay wherever you buy all the time. We bought in Las Vegas and planned on never using it...just trading it in for power/points to travel elsewhere.
Got suckered into it. It's our fault for not researching. You are better off booking vacations on your own and searching for the best options. Timeshares make you pay maintenance fees and you also have to pay subscriptions fees to RCI that has really bad service.
In addition, when you book at their vacation resorts there are additional "stay" and housekeeping fees.
These are sometimes weekly and sometimes a daily fee.In the end, it is at the very least the same price if you book on your own without all the hassle and BS.