The positives: lovely scenery and the grounds appear to be well maintained and the wood is now open after all the storm damage.
The swimming pool, steam and sauna were all open and we enjoyed the facilities. Ladies changing room lockers didn’t lock (took coin and kept it), the loo is still a nightmare to flush. We didn’t use the outdoor pool, but it looked very inviting.
The negatives: villa 40 is a disgrace. Dirty, damp and very dated. The decor leaves a lot to be desired; it looks like a care home – dingy brown paintwork that has been badly touched up, old-fashioned chairs that sagged so the wood cut into your thighs. Given that this accommodation is sold as ‘luxury’ Macdonald Resorts should be ashamed.
A lot of the units have been refurbished over the years, and it does appear that previous owners are drawing the short straw when it comes to using the holiday vouchers.
The ‘luxury’ twin room was tiny – no comparison in size to the Patio. The door couldn’t open fully due to the beds, and there was no room for a central bedside table. The only mirror was inside the wardrobe which wouldn’t stay open, and no plug socket nearby for hairdryer etc. No dressing table at all. The bunk room was also very small.
The boiler pump was right next to this room and very noisy.
The ‘luxury’ upstairs bathroom shower was disgusting. Black mould on the shower head and probably the original Mira electric shower. The shower curtain was also turning pink with damp mould. The door lock had been changed at some point, though even I could’ve done a neater job.
The ‘luxury’ lounge furniture I’ve mentioned previously.
The ‘luxury’ downstairs bathroom fan was stuck open, making the room exceptionally cold.
The ‘luxury’ kitchen was ok, other than being dirty around the skirtings and the floor was apparently still wet from cleaning on arrival – in puddles! They had to try and dry it as best they could – possibly adding to the damp problem.
The whole property was damp through – and smelled of wet dog. The beds still felt damp after a week and clothes were damp from hanging in the wardrobes.
Over the week we noticed a damp patch showing on one wall – on closer inspection it was visibly ‘growing’. It’s probably cleaned off each Saturday and then festers again over the next 7 days. Repeat.
The general cleanliness was very poor – yes it was surface clean but had obviously not been thoroughly cleaned for a long time judging by the fluff and grot on the skirtings.
Wifi is £15 for the week and is only available free in the Y Garth bar. Extortionate!!! It’s also been removed from the village hall and leisure reception. In this day and age not offering free wifi to all guests, irrespective of owner, previous owner or direct booking is very short-sighted.
Electricity is also not included. Our bill was £34 for the week. Again, when you think about what you’ve used appliance wise, this is very expensive. Meter readings are not taken on check in and you’ve no idea when the check out reading is also taken so who is to say you’re not being charged for someone else’s usage? I’d have thought by now if electricity is to be charged separately, check in meter reading and check out readings should be available to the guests.
Overall very very disappointing. Patio 1 has finally been refurbished – we endured years and years of promises to refurb it. Of course, this is only done when the owners have had enough and buy-out.
I have also been to Plas T by booking direct – after this week, I’m definitely doing to rethink this given the lotto on the accommodation quality.