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Pestana Miramar Complaints and Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Pestana Miramar is linked with another Pestana hotel, the Village. This makes it a nightmare to navigate. The rooms are good, although ours(1707) never got the sun on the balcony. It’s essentially an apartment with sitting area, small but well-appointed bathroom and kitchen area. Nice big Austrian twin type bed.
But. There are virtually no services. The only restaurant for breakfast or lunch is in the other hotel through a rabbit warren of corridors and the bars never seem to be open, even the pool bar. Nice exterior pools (one for each hotel), and small interior with the very slippery bottom not really suitable for aqua aerobics, though they try! Good spa. I had a good massage.
We only ate in the hotel once as the food was terrible! Chips with everything
Not one of the best Pestana hotels in Madeira it seems to be a little tired and the room we had although spacious could do with updating especially the tv and bathroom
Unfortunately some of the staff seemed to be just going through the motions and finding your way around and looking for places to eat was sometimes difficult
The other Pestana hotels in Funchal are much more up to date and would be our preferred choice
Madeira if a beautiful island and well worth a visit with some fantastic restaurants Plenty to see and do
Disappointing 4 star hotel.
We stayed here last week and were surprised at it being a 4 star hotel. We had booked a superior Miramar studio which had a 2 ring cooker, kettle, a few pots and 2 cups saucers plates knives and forks and a small fridge. The room was accessed via a very dark and foreboding corridor which was outside but covered by the corridor above.
The room was very dark with an outlook over half the garden and a large tree outside.
The beds and pillows were very comfortable with a selection of pillows. The bathroom was an average size with a line over the bath to dry any washing or towels as drying on the balcony not allowed.
There was air conditioning though, not needed in November. The food was a disappointment in as much that there was not much choice at evening meal. Each evening there was a fish dish or two, a couple of meat dishes, rice, potatoes and two veg usually including the carrots or broccoli.
Some evenings there was a show cook which was only roast beef or steak. The starters were on a round table uncovered and not in a cool area which wasn’t good especially with mayonnaise and salads/meats. The desserts were very similar each evening, mousse type, not many cakes, no ice cream and the fruit salad was never refilled so if you were eating later as we were there was only melon and pineapple left.
Earlier there was strawberries, kiwi, grapes, oranges. One evening there was boiled meat, boiled potatoes and slabs of cabbage and carrots. Very disappointing for a 4 star hotel. There were lots of choice at breakfast but always the same.
More people ate at breakfast so this explains why there was so much more.
The entertainment left much to be desired. Guitarists, singers were not too good and some out of tune.
The entertainment which started at 8pm, was in the same room as the dining room with a stairs up to the dining area so everyone could hear it if you ate later.
One evening there were Madeiran singers/dancers who stood in the dining room singing raucous songs and trying to engage people to dance with them whilst they were eating. This completely spoilt the evening meal.
Pestana need to rethink if they want to retain customers.
Visit in high season!!
We are regular visitors to Madeira and try a different hotel along the coast each time.
We picked the Miramar as it is a very convenient location to both the old Funchal and the new with its high rise hotels and we loved the look of the place – very colonial with large gardens which it shares with the Pestana Village Gardens.
It is a large, rambling area and a map is needed to find your way around but ample pools, lounge areas etc.
Our apartment room was large and airy with a lovely balcony which overlooked the front of the hotel – very picturesque – do remember to put the sign on the door for the cleaners as otherwise they don’t come in. Do try the Al a carte Miramar restaurant – excellent food and friendly service and not overly expensive compared to the buffet food served in the main dining room which was all edible but not particularly good and not much variety – we certainly wouldn’t bother with it again should we go back.
We were unlucky with the weather as it was colder than expected and this was reflected in the hotel – to sit in the bar or the restaurant it was really quite cold and the corridor connecting the two hotels acted like a wind tunnel – not a pleasant place to spend the evening but that’s where the Wi-Fi was easiest accessed.
Stayed here as a timeshare exchange.
Apartment clean and we’ll appointed. On same level as pool which was good. But on the main road so constant traffic noise.
Not conducive to sitting on balcony!
Only restaurant open for breakfast, lunch and snacks was in hotel next door (Pestana Village); a long walk away up several floors.
Not even sodas and icecream by our pool.
Food ok, plentiful and reasonably priced – buffet style.
Staff friendly and helpful but no real atmosphere in the hotel.
Overall, Madeira wasn’t really for us but if we did decide to return, we’d probably stay at the Pestana Carlton instead.
No traffic noise and much nicer ambience – but more expensive of course