Awful stay at this poor excuse for a hotel. Mouldy AC unit, dirty/unkempt room, extreme noise and vibrations from works outside causing us to wake up at 6am (we weren’t forewarned), unsafe car park (no lighting at all), rude staff and promises not kept – just some of the issues we experienced during our very short stay.
A special occasion was completely ruined because of these problems, and none of it was rectified at all. Pierre, one of the managers, comes across as an articulate man with attention to detail – in a public sense – but he went out of his way NOT to meet our needs or expectations in a private email. Half expecting a reply to this comment with some heartfelt apology from him saying he’ll do his best to make things right and then have him not follow through. Got the proper gist of him now after months of back and forth emails. Folks, what you see on here is just him saving face and blowing out a massive load of hot air.
Also, don’t be fooled by the pretty pictures online, or even the charming reception area you’re greeted with upon your arrival – the rooms and customer service will tell a very different story.
If you want an enjoyable holiday, give the Pergola a wide berth and go elsewhere!