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Passage House Club Owners & Guests Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below you will find some reviews and comments from Passage House Club timeshare owners and guests. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Passage House - A Bit of a Mixed Review
The View from the balcony window was beautiful, the beds and pillows were very comfortable. However, the bathroom experience was not so good. The screen leaked and soaked the floor, you couldn’t adjust the water temperature without opening the screen if you weren’t already in the bath, and even then it was tricky, and due to the fact there was no extraction it was so steamy in there you couldn’t use the mirror for at least half an hour and it was virtually impossible to get dry. You really had to shower with the bathroom door open and cut the temperature to a minimum. There was also only one chair which if two people are using laptops is a little awkward. We also had to request more tea making supplies daily as there were rarely enough. One other thing, in most hotels you have control over some type of bedside or headboard light and there were none.
Perfect stay at thé Passage House Club
We stayed for 3 nights – two couples. Lovely view over the estuary- well worth paying that little bit extra. Also having a balcony was nice, even if the weather didn’t allow us to sit outside with a cup of tea!
Fully equipped kitchen. Everything new and clean.
There is a sofa which converts to a double bed and a separate double bedroom downstairs.
The only criticism I can make is that, unless you aren’t out all day like us, then you won’t get a chance to use the pool.
Even at 8am it is full of retired ladies who come for a “social gathering” rather than a swim.
Pity it can’t be reserved for hotel residents till mid morning.
Our booking confirmation stated 14.00 check-in. So we duly arrived at 14.00 to be told that check-in is not until 15.00, when I said confirmation stated 14.00 I was told that’s not Saturday and Sunday, well hello I booked arriving Sunday! I said I would wait for opposite reception until room was ready and asked to be told if ready any earlier.
Whilst I sat there another 14 couples arrived and were given keys to their room! Then when finally went back to desk at 15.00 and received the key, only to go upstairs and let me into said room. only to find people still in there !!! You could not make it up!
When I did get in a room it was very nice overlooking estuary, nice bathroom, bed a little on hard side.
We chose to eat in Passage House Inn next door. Sunday was lovely with good carvery, but Monday it was cold in the restaurant area and service was awful, took 45 minutes for the main course to come up, which was only a slice of pie that had been microwaved and was all hard.
Lovely weekend break in beautiful hotel.
We bought a Groupon for the Passage House Hotel and were so glad we did.
The hotel is in a wonderful spot overlooking the river. We received a warm welcome and were delighted with our double room, which was very attractive, and well furnished.
We ate in the Passage House pub on the Saturday evening, as we were joined by our son and teenage daughter. The pizzas were delicious and excellent value, I think one was £8 and mind was only £9.
We ate breakfast in the main building and again this was very good, and we sat in the lovely conservatory with a coffee and enjoyed the views of the river. It was really beautiful and although it was still February, the sun was shining.
We enjoyed a swim in the afternoon and were impressed with the facilities.
All in all, we thoroughly enjoyed our stay and it far surpassed our expectations and look forward to returning.
Two little niggles – no shampoo/conditioner in the room, and none available in reception so I couldn’t wash my hair after the swim. Also, we were only given 4 milks in the beverage tray, and when I asked for more in the morning (I can’t face the morning without a cuppa), we were given just 1, and told to hunt around for one of the housekeeping staff if we needed more and needless to say we couldn’t find one!
The staff though was extremely pleasant and it was obvious they worked very hard.
Lovely hotel in a lovely location
Have regularly stayed in the surrounding area both for business & pleasure & have always wanted to stay here but have struggled to get in.
Had managed to book a room overlooking the river. Checked in with no difficulty. Lift is a bit creaky but saved dragging cases up the stairs.
Room was bright & clean although a little cold. Putting the heater on soon warmed it up though. The view from the window is amazing & was well worth the small extra we paid for it. Of the 4 nights we stayed we ate dinner for two nights in the hotel restaurant & on another day used the Passage House Inn which is a 3 minute walk or so from the hotel.
The hotel dinner was nice & the staff lovely. But the menu is quite small & we wanted a change after a couple of days.
Breakfast was great, the dining room has fantastic views across the River.
There was a good selection & very fresh. There are various hot options available all cooked to order. The full English was lovely.
Check out was painless.
Have just stayed at the Passage House Hotel with an Amazon Local deal.
We know the hotel well as we’ve stayed in a timeshare apartment many times.
This is the first time we’ve stayed as hotel guests.
We had dinner in the hotel one evening and the food was fantastic. Breakfast was also extremely good and freshly cooked – please don’t change it to a buffet service as one reviewer has suggested. The service was always prompt.
We went to the Passage House Inn for one meal – the service there was not so good. The food was OK but definitely pub grub. There is a buffet there with roast meat & all the trimmings, which I suppose lots of people like. I’m just not a fan of buffets.
It misses out on an excellent score due to a mistake on our bill when checking out & we were in one of the lodges which meant a walk to the hotel for meals in January’s inclement weather.
Our room was fine though, with an enormous bed.
The pool is OK, it’s just a funny shape, I had a good massage.
Stayed in a timeshare apartment for 3 nights with a view of the river. The apartment was clean and suited our needs. The complex is quite remote and it cost us a fair bit in taxis as there is no bus service near to the hotel/apartments. Access from the main road is up a narrow lane which is very dark at night. Tesco is a 20 minute walk away. Would suggest to take your own tea, coffee, sugar and milk as there was only enough sachets and milk for two cups. Would not recommend for people with mobility problems who did not have a car. Pleasant, helpful staff. Breakfast was served opposed to buffet style and was hot and well presented.
We had a meal in the Inn which was served quite quickly. Good size portion of tasty steak and ale pie. We were the only two people in the place but it was 4 pm and starving after a near 4 hour journey from Exeter airport. We just missed the bus so had an hour to wait. We only took 4 hours to get from Dundee to Exeter. The bus service from the airport to Exeter is hourly and takes 15-20 mins. The bus from Exeter to Newton Abbot took about 1 hour 45 mins or so. Then a taxi to Passage House. No complaints about service or accommodation but location could be a problem.