Let Mercantile Claims assist you with Timeshare Release
Owners of Ona Ogisaka Garden timeshares often find themselves confined in endless contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Ona Ogisaka Garden timeshare contracts are entitled to, or have already made claims. Timeshare release enquiries and complaints from customers with Ona Ogisaka Garden timeshares cite the following reasons for wanting to get rid of their timeshare
Timeshare Owners beware. Do not buy / exchange here. Poor quality resort.
This review is purely about the Ogisaka Resort and does not reflect in any way to Denia which is a great town / resort.
I am aware and accept as Marriott owners that not all of the resorts offered via Interval International exchange are to the same standard, in fact most fall below that of Marriott.
In the case of the Ona Group Ogisaka Resort, this is one resort that falls short of anything we have stayed at for a number of years, probably since we stopped going on package holidays.
We arrived a day later than booked, called the resort to inform them of this and they thanked us for letting them know.
We arrived around 4pm on Sunday 2nd January 2011 and were welcomed by a guy on reception. Reception is modern if not a little tired and the guy who greeted us was friendly and spoke very good English although we did and are able to speak in Spanish.
We were assigned apartment 127 in block 1 which I must say is of poor quality. On walking around to the block, there was a pile of rubbish by the gate, granted this was outside the resort, however still not what you would expect on arrival, especially when you cannot walk through the resort at present. As we approached the entrance, a lot of the plaster on the walls around the 1st floor has come off. I entered the lift as we are on the 2nd floor only to find it was not working and had to carry a heavy suitcase up 2 flights of stairs.
As we opened the tired front door to the apartment the smell of damp / mould hit us. On entering the apartment, it has to be one of the smallest we have ever encountered / stayed in. We opened the curtains to the patio and the doors were very smeared. The furniture is well worn and has a very tired / old appearance. There was no kettle and we asked twice both in English and Spanish and on day 3, still no kettle. The shower tray overflowed, granted this was sorted. There was mould on the ceiling in the bathroom due to what would be a leak from the apartment above and the source of the mouldy smell.
At night, it is very difficult to sleep as these apartments are not very well soundproofed and you can hear everything. Granted, there were some very noisy guests on either side and above us, on the 1st night we were woken around 1am by people moving furniture above us.
Due the poor quality of the Ogisaka Resort, we decided to stay only 3 nights and moved to a higher standard resort on Wednesday 5th January. We would have moved sooner, however due to the holidays we were unable to book anything suitable until then.
It has to be said that if this were the 1st time we had used the exchange services of Interval International we would have been extremely disappointed and very upset. We know how good it can be, but this place is really a resort Interval should not be representing or anybody not wanting a package tour accommodation.
Denia is lovely and the neighbourhood the resort is in is very nice and we wouldn’t want to put anyone off coming to Denia, just don’t stay at the Ogisaka Resort!!!
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Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Be aware!!
Denia is a beautiful place, the Ogisaka Garden however is quite tired, rooms are clean on arrival but seemed to only get cleaned once in the week, towels were only changed once during our stay. Important for English there was no Kettle!! Beds were extremely hard and we were told they are like this through the whole resort, we were given a single mattress topper for a double bed ( not ideal) and only a single pillow for each occupant.
On arrival we were greated well but the staffs lack of English and our lack of Spanish lead to us taking a meal offer, that we understood (or didn’t) was free breakfast / lunch. We used the restaurant 3 times for breakfast and each time the variety got less and the food got colder to a point that it was not eadable, regardless of what time we went into the restaurant.
In general the staff are friendly and helpful.
The biggest warning would be …. using this as a time share member on booking out we picked up a bill for the breakfast we were lead to believe was not chargeable and for electricity used in the room!! Which was not mentioned or to the best of our knowledge not advertised anywhere either in the lobby or the room.
Denia vacation
Denia and surrounding areas are absolutely stunning. DO NOT stay at sons Ogisaka Garden.
We were forced to buy a meal package upon checkin and had no prior warning.
We had 1 breakfast at the hotel and it was inedible.
There are so many good restaurants so it is a shame you are forced to pay for meals there.
The gym is soooo dated.
There is also an indoor pool which totally smelled up the lobby and restaurant.
Go to Denia, just don’t stay here,
Basic faults
Good sized rooms and a nice pool setting but don’t think your going to get other basic amenities from this establishment. In this day and age any half star hostal in the back streets of anywhere has free WiFi on tap, yet Ogisaka Garden must consider that the lack of such a basic amenity enhances their reputation so be prepared to pay if you want to do anything online.
We were foolishly enticed into a half board deal to include a Cuban Music evening, the posters for which clearly showed a pair of Cuban style dancers, yet as good as the musical trio were, there was no sign of any dancing, at all. Also, the ”dinner” was buffet style – definitely not everybody’s cup of tea. I can only recall ever refusing to drink two bottles of wine in 50 years of sampling all kinds, but one of them was during this event. Never has there ever been such a totally tasteless white house wine served – and within a wine producing country!
I have never been so grateful at not booking a hotel half board: our half board deal also included breakfast, which was buffet style again but with fried eggs with what appeared to be rich golden yolks but which must have come straight from a refrigerator as they were so cold and with orange juice that had been watered down to an inch of total oblivion of any taste.
If you must book Ogisaka Garden be prepared to pay for Wifi and ensure that you eat all meals out as there are good restaurants within a few minutes walk.
Not what you expect!
Stayed at the Ogisaka in October for 6 days. This was not what the 5 of us expected. I would not stay here again.
The rooms need updating, the beds were awful and the pool wasn’t kept clean.
We had issues with the Televisions in both rooms and when addressed with the staff they were unable to fix it for several days. The grounds themselves were not well kept.
They also tried to sell different meal plans for our stay when we checked in. They were worse than a car dealership.
Although the staff was very nice they were not very knowledgeable of any activities in the area. What a disappointment.
Dreadful place, dead, nothing to do, building work going on, dust, bricks, temporary restaurant and bar a laugh!
Firstly the service and attitude of all but one member of staff, was awful, they really just could’nt care less. It was as though it was our fault for a) choosing to go there out of season, and b) whilst renovations to the resort were happening. Incidently we were not aware nor told that building work was going on, even though we had booked in October 2010.
The apartment was very nice (one of the new ones) very comfortable, very clean, fortunately away from the building work, but our sleep was often disturbed by local resident’s dogs barking through the night. It would seem that a lot of dogs are left out at night in the area, and if they bark nobody is bothered.
The resort is located in a residential area set back from the beach about a 5 minute walk. A park with a childrens’ play area is opposite, but the grass is full of dog dirt, and graffiti, covers buildings everywhere. Even in some of the prettiest beach places graffiti is prevelant.
We found that the port area was our favourite place, (it’s all new and very smart with lovely restaurants) also we ate in a little restaurant called the Arena, very good value owned by Dutch people. A little bar we found quite near to our resort was ‘Sum Sums’ very nice people and good for a snack lunch. Would’nt advise eating in Ogisaka!
The town of Denia about a 15 minute walk from Ogisaka Garden is not very inspiring, mainly just one long street of shops and cafe’s, behind which are lots of flats and supermarkets.
There is an outside market on Mondays which is quite fun.
We wouldn’t go there again, and what is worst is that we are investors in Medhotels, and we feel we were hoodwinked into spending two weeks of our precious holiday time, plus the expense of fights, and car hire.
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