My friend and I stayed here for a surprise birthday treat. I had organised with a local party shop to deliver some balloons to our room before we arrived.
After walking through endless corridors, opening heavy doors and walking up and down 5 staircases we reached our tiny room.
The balloons I had ordered were there, but sadly no personal ‘happy birthday’ message from the hotel, even though they were well aware it was my friends birthday – a little bit disappointing.
Our room was decorated to a basic standard, no extra details and the tiny bathroom was very basic and uninteresting- similar standard to a hostel.
We got to the spa around 6.15pm and we’re handed towels but had nothing explained to us, despite me informing the spa staff we have never been here before.
We had to help an elderly lady to figure out how the lockers are operated.
Everyone else in the spa had brown robes on. We felt a bit left out so my friend walked back to the spa reception to ask if we could have some- a bit annoying.
The spa is a little bit small, but the outdoor jacuzzi was wonderful as were the steam rooms.
It would have been lovely to enjoy a drink in the spa. I’d seen photos of people on Instagram drinking a glass fizz whilst relaxing in the outside hot tub. Unfortunately, the spa bar had closed at 6pm so couldn’t get a drink.
The staff then removed the cushions from the outside loungers and we couldn’t sit and enjoy the last of the evening sunshine. Then some rude men came in the spa and started following us around and making uncomfortable suggestions. We left and told the spa staff, but they seemed uninterested.
We went back to our room and ordered room service food. It arrived fairly quickly but was expensive and very average.
Our morning started at 5.30am!!! There was a loud banging outside our window. When we looked we realised our room was directly under the service door/area. Lots of deliveries and staff shouting, banging boxes, smoking cigarettes (the smell came into our room). By 8am the noise was unbearable with trucks delivering chairs and other wedding set-up items.
We went to breakfast, which was a buffet. Such a disappointment. The food was terrible, stale and really basic and the vibe reminded me of a school canteen.
I’d never stay in the hotel again. It’s a bit old fashioned and all the staff seem to be under 25 years old with little hotel/ customer service experience. Not a single staff member cracked a smile (maybe the lady in the spa reception).
Mottram Hall is probably a great venue for a WAG wedding, lots of flashy cars, but poor quality food and basic service.
I’d absolutely visit the spa again for the lovely facilities, but would be apprehensive of unwelcome attention from male guests- though this is no fault of the hotel.
I really wanted to like this place and had high expectations. My friend had seen this hotel (and mere spa) on a TV programme Real Housewives of Cheshire and really wanted to go and see what the fuss was about. I booked this night as a special surprise to make her laugh!
It did make her laugh and we enjoyed each other’s company. I really thought Mottram Hall would have a high standard, but sadly it’s not even average.
They really should keep the spa bar open later on a Friday night. Everyone needs a glass of fizz in the hot tub after a busy working week!