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Marriott Grand Residence – Lake Tahoe Timeshare
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
We had an attempted break in to our room at 1:30am on the first floor – and called operator for help.
While waiting for response, perpetrator continued to bang on our sliding door and would not leave when we yelled “go away, wrong room” repeatedly. Security came and was able to apprehend the person, but there was no follow up from Marriott, except when WE called and requested a room change.
This incident was scary, dangerous and Marriott has not adequately addressed the significance of the incident with us….the PAYING guest. A complete lack of sensitivity by the management for the trauma and loss of enjoyment to our vacation.
We have been offered the same discount- one night free – they give you if you sit through a time share presentation . You’re on your own here.
Love Marriott...This Place Is Poor At Best
We wanted to travel to a place with our family of 7 and so we stayed here for the first time. We have always stayed at Marriott properties and this missed the mark.
First off, this is a time share property, so the rooms are large and great for the price, but what you sacrifice is not worth it. I will pay more and stay at a regular Marriott hotel next time over their time share properties.
Granted we stayed over labor day weekend. This place was at full capacity and overrun with drunk adults and the small children they were not supervising. Pools cannot handle full capacity and so they have security guards who walk around and when someone complains, try to take your pool chairs from you by laying a card on your stuff that gives you 30 mins to address the situation. WORST PART, they even do this nonsense when there are 100s of chairs available. So basically, if you happen to put your stuff down next to a jerk that wants your spot and is aware of this “service,” you could find yourself fighting for your chairs when there are a ton empty or return to have your stuff folded up and moved. It’s hot and people are in the pool, why should you have to guard your stuff. First come, first served.
We dined in The Grill and this party of 6 families with small children proceeded to allow their kids to run around the restaurant and climb on top of the pool tables. The management at the restaurant replied to us that they did not address it because no one complained. Um hello, as the management of the restaurant you shouldn’t need someone to complain in order to cease behavior that is inappropriate and disturbing to your other guests, not to mention a liability for your property.
As I stated, I will not return here. Marriott I am disappointed. I am not a time share person and after this stay would never be one with your properties.
Smallest Room I have Ever Stayed in
Booked this room on the Marriott Hotels Website expecting it to be similar to what one expects from a Marriott Hotel.
The room we received was about the size of a clothes closet with a small window overlooking the main road in to the development.
This place is not set up as a hotel – it is a time share and the small room is actually a kid’s room in a two room unit. I am not sure why Marriot rents it on their “hotel” web site.
Nearest breakfast facility is 2 miles from the facility!
Lighting in Bathroom is terrible.
Perhaps a great place for families who rent the full 2 bedroom unit!
Micro-accommodation for standard price
We checked in to the Shadow Ridge TimeShare/Hotel for a week’s stay only to realize that the room to which we were assigned was surprisingly small and narrow.
With no balcony and only a small window that opened all of 3″, the room was claustrophobic to say the least. On the plus side, it had a small sink, microwave and refrigerator to qualify it for its “studio” status.
When we asked the front desk to see if we could get placed in another room, we received a resounding “NO WAY!”
The keys we were provided ended up not working, necessitating a long drive back to the front best to get another pair, which also didn’t work, even though the desk rep said she “thought they would work” Overall, it was a motel room stay for four star prices – won’t do that again…