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Marriott’s Royal Palms Member Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some reviews and comments received from owners and guests of Marriott’s Royal Palms timeshare resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Not up to the usual Marriott Vacation Club standards
Having stayed at and toured several other Marriott properties in the Orlando area, I would have to say this one was very disappointing.
There was no bar/grill at the pool.
There was no gated entrance, so as someone else mentioned, anyone could drive in.
Also as someone else mentioned, the living room furniture had to be the most uncomfortable ever.
The villa was not at all laid out like the pictures and floor plan on the website – the 2nd bedroom had NO closet OR dresser.
The master bedroom had the shower/bath IN the bedroom – no Jacuzzi tub and the closet was located in the toilet room.
Kitchen – again, not laid out as pictured with very limited work space, the dishwasher upon arrival didn’t work – a plus that Maintenance came out at within the hour at 9pm to fix it.
Dining area had a glass table, but among the dish sponge, towels etc, there was no windex, we had to go buy some to clean the table in between meals.
Resort lacked many of the activities that are at Grand Vista or Cypress Harbor – boats, bikes etc.
They were doing construction in the building in which we stayed, starting about 8am EVERY DAY- drilling concrete, scraping I don’t know what from the floors above, but it was loud and went on forever, moving furniture around the entire seven days we were there.
It seems as if they had extra acreage and said lets add some buildings and call it Royal Palms.
They do offer to shuttle you to their bigger sister resort nearby, but only until 7pm, so forget about having dinner there and getting back unless you call a cab or walk a mile plus in the dark.
All in all, very disappointed.
awkward room, small shower
Royal Palms is part of 3 Marriott’s that are all located within the same area, If you stay at either the Sable Palms or Royal Palms you will have access to the World Centre.
We stayed in a 2 bedroom suite at the Royal Palms. Overall the room is large however it has a very awkward layout. This kitchen is also large but also very tight with the fridge opening up onto the oven, if someone is at the stove you can not open the fridge without having to move.
The second bedroom only had 1 double bed and was very tight for our 2 girls, not much room to walk around the bed or to put luggage. I had made it known at check-in that we would require a second room with 2 beds, this request was not applied.
The main bedroom is awkward, with an over-sized, outdated jetted tub, 2 sinks, and large closet that is open to the main bedroom. The toilet and shower are enclosed off to the side, however it is very tight and the shower is extremely small and mouldy. not at all up to today’s standards of large walk-in showers etc.
The furnishings are a bit worn, but look as though they have been updated in the last 5 years. Appliances looked new and the full size laundry was a nice surprise.
Landscaping and grounds are well maintained. the pool is a little murky and small. also most of the activities at this pool and at sable palms are for a fee. The resort offers shuttles to the other two hotels onsite.
Best bet is to go to the World Centre as the pool is huge with 3 water slides and a splash pad for the kids. there are movies at the pool once per week and plenty of free activities at this pool.
Small bottles of water are also free of charge which was a nice surprise.
An ok visit
Overall the units are fine. We arrived early without expecting the room to be ready, dropped off our luggage and headed to breakfast.
We were pleasantly surprised when Cindy called an hour later to say a room was ready for us. My husband went in to get our keys so he didn’t realize I had requested a high floor. So we checked into our first floor unit and found that it was handicap accessible.
The master closet was in the bathroom and the hanging rack was only halfway up the closet. The enclosed patio faced a fence covered in greenery. The kitchen was very spacious. Not a complaint of the unit just an observation.
Later that evening my son went to walk around the property and had an unpleasant experience. I won’t elaborate but appreciate the call from the GM Eugene the next day to try and resolve the issue. It left a bad taste in our mouth and definitely soured our impression of this facility.
On Christmas day, we were moved to a higher floor unit (4258) in another building.
Layout was slightly different but there was a full length closet in the master and a closet in the second bedroom.
I think the units have some recent upgrades qurh stainless steel appliances but the first unit had water and ice via the refrigerator door. In terms of layout, I wish there was a full pullout or two full beds in the second room.
My 16 y/o football player was way too big to sleep on the pullout chair.
There was sufficient parking near our unit each evenin.
Michael is the one man activities director for Royal. He does a decent job but working all three properties with one other person means there isn’t a lot of time for any activities.
There is not a restaurant or bar on property. You are told about Marriott World Center at check-in and that you have full access to that property. We went one day and it was fine. Yet, I found the food and drink prices to be quite expensive ($17 for chicken nachos!)
Plus we didn’t like having to shuttle over to Marriott World center.
This is our last night at the property and it appears that a lot of families arrived today. As a result, the limited number of chairs at the pool were not sufficient. Thankfully another family offered us chairs as their kids were in the pool.
This was a decent home base for this visit but we will likely return to Grande Vista for future Orlando vacations.
We were excited to stay at the Marriott Royal Palms timeshare resort.
We are owners at a different property which also has the gold rating.
This is the antithesis of gold. Marriott has the C team working here. While the units have been updated, our unit had a very old feel to it. They are clean! We had to ask about using the facilities at the hotel, which you can do. Had we known this at check in, we would have been up at the hotel fitness center.
It is state of the art, whereas the fitness center in the lobby of Royal Palms is dated and feels grungy. We asked to have an extra hour before checking out and we were called at 10:30 am reminding us that checkout time had passed. Little to no customer service for Marriott preferred guests or any guest for that matter.
If you are in Orlando to go to the parks and just need to place to sleep, it is okay. Units are 2 bedroom, 2 bath with a decent kitchen.
Not what we were expecting...
Royal Palms was under construction, and our villa was in the middle of it. Lots of hammering and furniture moving in the mornings when we were trying to sleep in. The microwave turntable didn’t work, one of the phones had no dial tone, the hour button on the coffee pot didn’t work so I couldn’t use the timer function, the cable was intermittent, the carpet looked dirty and turned my socks black, the toilet ran all night.
The wireless is not fast enough for things like Netflix. That said, they did bring us a new coffee pot immediately and they fixed the toilet. They offered to move us but we chose to stay close to the pool.
The pool/hot tubs at Royal Palms were nice, well heated. The main pool at the adjacent large Marriott hotel was still nowhere near completion even though the email they sent me the week before we left for this vacation assured me it would be done the day before we arrived. (So don’t believe the emails.) It will be beautiful when it is done, but the marketing/customer communication folks aren’t very in tune with construction project schedule.
The location is very good, short drive to Downtown Disney where you can park and take advantage of Disney Transportation (from DTD, go to one of the hotels, from there you can get anywhere on Disney property and you won’t have to drive or pay for parking when park-hopping.)
The staff was AWESOME, our biggest complaint was how “used” the room looked.
We enjoyed the patio. Apparently, this room had been renovated, but they need to steam clean the carpet/furniture more often. Also, I was expecting two beds in the second bedroom; my 6 ft tall son ended up sleeping on a day-bed type thing up against the wall.
This was my fault for not checking the floor plan, I didn’t even know they had this sleeping arrangement as an option.
I am a Marriott Vacation Club owner, this was not what I was expecting based on the size of our maintenance fees and the sales pitch that of course occurred at a brand new hotel.