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Marriott’s Barony Beach Club Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Horrible customer service from the manager to the outdoor bar
Uncomfortable furniture, uncomfortable beds and not as described.
The couch had a bed built into it and was incredibly uncomfortable and hard. The 2 chairs in the living room were equally hard and uncomfortable. The mattress on the master room bedroom was old and sagged. It was impossible to get a good night’s sleep. The AC didn’t seem to flow all the way to the master bedroom either, so we had to turn it down to 64, which still wasn’t enough. In the morning, we then froze everywhere else in the room.
There was a cockroach in the kitchen. Just one – but that’s enough for me to not eat anything again in the kitchen.
Finally, we think we received such a terrible space because it was made clear to us that trading in as Interval (as well as Marriott) members made us 2nd class citizens. To say we won’t go back is an understatement. We may completely leave the Marriott program after this.
Old, dated accommodations and poor customer service
The room was decent but the furniture is clearly old as it smelled like musty old moth balls. The carpet was soaking wet in the master bedroom which we assumed was due to cleaning the carpets but the rest of the condo was completely dry.
The final straw was waking up at 1:00 a.m. to a very loud motor noise throughout the entire villa. It sounded like a leaf blower or some sort of motorized equipment was going allllll night long. It finally stopped at 6:00 a.m. The noise would get louder and then taper off, louder and then taper off. We also heard talking or a tv playing all night. Needless to say, we are moving to a different marriott resort today!
Would never stay here again!!
Thanks for ruining my Vacation