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Marriott Grand Residence – Lake Tahoe Timeshare
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Not impressed at all
We got here pretty late, around two AM and they’re were a bunch of drunk people roaming around severely impaired and throwing up in trash cans which was very off putting, I kind of wanted to leave at that point but we really didn’t have another option.
We tried to check in at the front desk and the man that was there made us wait for like a half an hour, telling us the place was full and there was no room allocated to us even though we called Marriott to make a reservation.
The room itself was okay, large tubs and would have preferred a shower.
There was a nice fireplace and kitchen and a separate bedroom area.
Extra Small Guest Room
Guest rooms at $329 a night (before taxes and parking) are really just a second bedroom of a bigger unit.
Should not be classified or sold as a hotel room.
Coffee pot tucked behind the TV since there is not a desk, alcove or table and without ability or a place to plug it in or access it.
We travel a lot and always stay in Marriotts. Would not stay here again. Very disappointed.
Front desk tried to help but there were no additional rooms available.
Bottom line is they should not advertise and try to pass off their “Guest Room” as a true Hotel Room.
Other rooms are probably fine but we were told from the front desk that this location has limited flexibility for a renter unlike other Marriott vacation properties.
Don’t Use the Valet!!!
I’ve stayed at this facility two times prior and never had an issue.
This past weekend, we arrived early and had our car valeted and the valet checked our luggage to hold until our room was ready. When our luggage was delivered to our room, my bag was noticeably opened and I was missing $400 of the $1200 I brought for the trip.
The manager of the Valet was nice and very easy to work with to report the claim.
Three days after the trip was over, I received a generic email from the claims specialist saying they could not determine it was stolen during their watch. Also, I was told by the valet company that they were not liable for anything under $500.
Very, very coincidental that they did not steal all my money and kept the limit under $500!
All in all, I would recommend the Marriott, but remove all cash and valuables from your luggage if you check them unless you feel like funding the workers lift tickets and beer money for the week. What a joke!
Misleading quote & customer service did not honor
Marriott’s website very clearly stated a room was available for $234 / night ($556 total). Imagine my surprise when I learned the room was actually only $234 for the first night, and I had to pay $643.93 total.
What’s worse, when I raised this with customer support, Marriott has not offered to issue a credit or refund or fix this issue in any meaningful way.
Their answer was that the website was clear and that I should’ve clicked on the “rate details” to see the total of $643.93. The website is absolutely not clear. The total of $643.93 was not listed anywhere on that page (including the rate details section).
Marriott Vacation Club
We arrived at 6:30 p.m. which is too late for check in to get the room that you want.
We switched rooms three times before we settle in on a 4th floor room that hopefully would be quite then the other two. The staff was helpful and pleasant to work with and stated they do not have that many room that do not have street or parking lot view.
The room was clean and it was nice being close to the numerous restaurants, movie theater, and the tram.
The one thing that struck us as strange was there was no soap holder in the shower and they did not replace all the towels when they cleaned the room.
We had to place our soap on the floor of the shower.
Would I stay here again with all the other options? No.
Skiing in January the good and bad
So the close proximity to the gondola is excellent. Parking is a nightmare. Front desk is nice. Pretty much what you’d expect. There is no laundry faculty in the rooms. Why not Marriot this is a relatively new building.
I’m a destination points owner. They will pretty much tell you anything to get you to buy into the program. I was told when I bought that every 5 days there was a cleaning done. I called down to talk to the front desk.
They told me I wasn’t signed up and they’d have to call house keeping and get back to me. I never got a phone call back. Seems stupid but when you have 6 people in the same rooms for 9 days a little maid service that you’re promised that’s supposed to be included is not done is irritating.
And if you know how much destination points are you know you’re paying a premium. Other then the front desk the hotel is a ghost town as far as staff.
I’m staying at the timber lodge next year hoping for a better experience. Otherwise I might have to stay elsewhere to ski Tahoe. I’ll leave you with this I’ve stayed at at least 6 other vacation clubs and never felt like I did here. Once you sign up for your points they don’t seem to care about you after the fact at least in Tahoe.