We can help you cancel your Los Claveles Agreement Legally. Contact us Now to see if you qualify!
Fill out your details below and we’ll get straight back.
Alternatively, give us a call on 0800 470 3900.
Ona Los Claveles Timeshare
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Beware the new management regime
Los Claveles is a lovely quiet oasis on the outskirts of Los Cristianos.
I have stayed there on several occasions, always been an excellent experience.
I have never had a bad word to say about the resort, until now.
It would seem the resort has been aggressively take over by Ona Group. The resort manager and reception staff have all been sacked and people are being turned away from the resort. There is a bitter dispute between the timeshare owners and the new management.
Really quite intimidating, and certainly not what is wanted for a holiday.
DATED APARTMENT, NO WIFI, BUILDING SITE
I will start with the positives
- Very clean and well maintained exterior and clean interior.
- Very good on site restaurant with good food at good prices and a nice atmosphere.
- Staff super and attentive.
Now the negatives
On entering the one bed apartment straight away you notice how small and dated this is, the problem obviously is getting the timeshare owners to agree to a well overdue refurbishment. This one bed would be crowded with more than two staying in it.
Upstairs to the bedroom and broken tiles on the stair and into another dated room with Swan towels on the bed (how dated is that look?). I immediately noticed the horrendous bedside lights which summed up the whole look of the apartment (see photo). On going into the bathroom it had a door on it that looked like it belonged in a dog kennel
Given passcode for non-existent Wi-Fi (which is advertised as available) I note from other reviews that this has been the situation for over a year. If Wi-Fi is advertised it should be available, how come pubs etc can provide it no bother? Wifi is an essential part of our holiday and we use it to plan our next days activities. We had to go to a nearby pub and it is not the same as having it in our apartment or even complex would have been better.
On the Monday the building works started at an adjacent building site, again no warning of this work being ongoing. Be warned it will be ongoing for a while as still working on the shell of the building.
That was the last straw. Sent a email to Wimpen the company that rented the apartment to us complaining about the above. This was followed by someone coming into the apartment not saying anything and exchanging the horrible bedside lamps and leaving. Then another visit checking something, nothing said but found out he has been checking the bathroom door.
Then a visit from the Manager saying that they could take off the bathroom door and varnish it. We said he could leave it until we were away and get it done for the next person staying in the apartment. He explained that they were having difficulty with the Wi-Fi something to do with the telephone company and that the building works were outside their control. Yes I know that building works are outside their control but it should have been mentioned by the rental company.
On returning got in touch with the Wimpen again and was told that the email had been passed to the Director to reply, despite two emails there has been a deafening silence from the Director to my complaint. Customer service nil.
Another thing I noticed was that outside the Sales Office is a car park and it is scattered with litter, surely not too much for the sales man to do to pick it up and tidy the area, another bad impression of this resort.
The complex as a whole is cramped with a smallish swimming pool and even smaller area for sunbeds, meaning that you are lying up against other guests.
Would never recommend this resort
Quiet and peaceful but dated
This timeshare apartment suited us perfectly. It was clean and spacious, for two people, and the staff were friendly and helpful but we did not use many of the facilities.
The apartment furnishings were dated but adequate but our biggest issue was that there was no WiFi so we had to go elsewhere to get access so we tended to eat and drink other than onsite.
Just OK. You can do a lot better for the price.
I have a feeling that most of the 5/5 reviews are from the owners of timeshares at this place. We are currently 5 nights into our 7 night stay at these apartments and can honestly say that they are ok. Nothing more, nothing less.
- Very clean.
- Polite staff.
- Nice (heated) pool.
- Free parking.
- A long way from the centre of town – up a big hill.
- Tired and dated apartments.
- Old, ‘fuddy duddy’ clientelle.
- Deposit payable for everything (Towels, safe, tv remote).
- No aircon.
- Not enough sunbeds.
The apartment we have (number 73) has a balcony – but it has no view, apart from 15 other apartments overlooking it. The sun hits the balcony at about 9.30 am until 3.00 pm – not bad, but no privacy whatsoever.
Other apartments may be better, but ours is certainly not what we expected from the description on the Wimpen website.
Would we return? Probably not – there are many comparable (or better) apartments available in this resort for a similar price that are in a much better location.
Certainly not 4 star in any way.
Just come come back from Los Clavales after 2 weeks
It’s an exellent place to stay we had a lovely one bedroom apartment we stayed at no 19 we had a large balcony overlooking the pool everything was spotlessly clean around the complex and in the apartment we even had a washing machine which was great, nice little snack bar by the pool serving nice food.
The staff were friendly and helpful nothing to much trouble for them no pressure from anybody not like some of the timeshares you go to, thankyou to all at los clavales for giving us such a lovely holiday