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Las Adelfas Customer Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some reviews and comments received from Las Adelfas owners and guests. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
My husband and I have just returned from three weeks in Lanzarote. The middle week was spent in Club Las Adelfas. As usual, before booking, i read all the reviews and was quite excited at the prospect of this “lovely resort”. How wrong I was.
Check in was fine and the member of staff very good. No mention though of any welcome meeting, nor the usual “blurb” of how to run the apartment, tours etc.
We had a two bed apartment which was on the first floor, up a number of steps. My first impressions were of a totally neglected uncared for the apartment.
The fixtures and fittings were dated and frankly scruffy, the apartment was dark and dreary, the bathroom floor was most definitely not cleaned either prior or during our stay as the same bits of fluff and a dead hardback were there all the time. The bath was in an awful state and leaked more water than it held, consequently, it never filled up and i use baths at the end of the day for my arthritis. It leaked where it had been “poly filled” around the plug hole. The apartment had no dining table or chairs and limited seating and the balconies were far to small had we been a family of six. The apartment suffered from road traffic noise and a night this was a concern with the rubbish collection at 5 a.m.
The one time we requested assistance with the TV which had an extremely poor reception the whole time we were there, nobody came.
So, would i recommend it, definitely not? As a timeshare resort, they are definitely getting maintenance fees from the owners – just where that is being spent i am at a loss to fathom.
Perhaps we were just unlucky with our apartment?
Accommodation very modern, spacious & clean and very well equipped ie iron & ironing board, hairdryer etc. We had an ensuite as well as a separate bathroom again spotlessly clean. Units are very close together, therefore, there is no privacy when sitting on the veranda. Staff at reception are very helpful and accommodating. Limited reception hours. Very noisy from 6am onwards as our apartment seemed to be backing on to a busy road. Pool area very clean too.
Club Las Adelfas
Overall the apartments are lovely and modern, but I do feel the maid service could be improved as at present it’s every third day. Also the hot water is poor, there was third of us in my party and we really struggled with getting showers as there just wasn’t enough hot water. We tried to stagger it on an evening, but it didn’t make much difference. After a week of wet towels and cold showers, I was getting fed up.
Also it is exceptionally cold in Lanzarote at present and the apartments are cold. We ended up having to put the cooker on with the door open to try to heat the apartment.
The apartments have recently been renovated and are nice and modern, as well as being well equipped. Staff on Reception are nice, especially the English lady who was very helpful.
Good position, easy access to the beach, and a short walk to the PDC strip.
Unfortunately, the property is tired and needs upgrading. The cleaning was carried out regularly, however, the cockroaches were very unwelcome making use of toaster impossible, and when mentioned were told that they do treat regularly. So I wouldn’t stay again. Booked through booking.com, but unlike other companies, this one doesn’t offer free cancellation. We didn’t use the pool or bar whilst staying.
Its the location of Club Las Adelfas that we love.
We have stayed here a few times and it’s such a shame that they are letting the rooms deteriorate.
It’s in need of a total refurb. We couldn’t recommend anyone to stay here, but los pocillos is a lovely place. We keep looking for another RCI place in the area so until then we will return to this one and hope we get a different room!!
Great location, excellent staff but now rather tired looking
This is our 6th visit to Las Adelfas and we truly love it here. We’ve made great friends and it has a very relaxed atmosphere. However, it is now starting to look a little tired, the rooms need upgrading, they now require air conditioning and the sunbeds around the pool need replacing. The apartments have gone up about 90 Euros per week this year and we really don’t think they are worth the money any more. I would say that Nexus Leisure really do need to invest some money in upgrading them.
I would like to say that Alison and George on reception are excellent and they remember us each time we visit. They also arranged a stand up fan for our bedroom. They always have time to talk to you and they will do all they can to help you out.
Jo, Bina and Tony do a great job in the bar and they all work so hard. It was really good to meet Mandy and Joanne this year at the bar too and they all provide excellent service and again nothing is too much trouble for them.
We normally visit every September and sometimes in June too but next year we will probably look for alternative accommodation unless the apartments and the sunbeds get a revamp.
Lovely staff, poor maintenance by timeshare company.
Positive aspects. Lovely staff, friendly and accommodating. Helpful on arrival, and the staff in bar clearly making great efforts to chat with people and to be friendly.
Negative aspects. The maintenance and standard of accommodation is truly awful.
I have been a timeshare owner for over twenty years, and have visited numerous timeshare resorts all over the world, but this was the worse by far. The two bedroom apartment had mould in the bathroom, and in the bedrooms, which caused a musty smell which did not disperse, despite the doors and windows being open.
Fortunately, we were out of the apartment most of the day, and ate at local restaurants for all our meals, so it did not impact on us too much but wasn’t pleasant at night. The apartment had no dining table or chairs and limited seating.
Fortunately, this time I was travelling with a friend, but had my husband and our two children been with me as usual, there would not have been enough room to sit, and this was an apartment for up to 6 people.
The decoration of the apartment was poor, doors didn’t fit properly, so didn’t shut completely, kitchen cupboards chipped, and poorly fitted, no air con or heating in the apartments.
There were floor tiles loose, and trip hazards, throughout the resort, which could have caused problems for the many retired people at the resort. The WiFi was impossibly slow, and meant it took several minutes for a short e-mail to be sent. Having struggled to get our suitcase up to our apartment, I was did not ask for another apartment, as it would have meant moving all our stuff again. I assumed that the best apartments would be allocated first, as showcases for the resort, and that this was probably as good as it got. I did ask the staff to past on my complaints to the timeshare company when we left.
I feel the management company of this resort should be ashamed, and if I was an owner there, I would be asking questions about where my hard earned management fees were being spent. I rarely leave negative feedback, but in view of have exchanged my timeshare weeks for this resort, and having paid for my own management fees, I felt very much that I had been duped!