My husband and I bought a Travel Zoo voucher for a two-night stay at Lakeview and arrived on Thursday 5th of March. The state of the drive to reception, potholes and a large puddle did not give a good first impression of the resort. We were greeted at reception and given details of our hotel room and the facilities on offer, we had bought this offer for the golf facilities but were told that there was no Pitch and Putt and that the nine-hole course was only eight holes. The receptionist then told us that we could drive and park at the hotel and gave us our room key number 8 the Garden Room.
On arriving at the hotel we were surprised that there was no one there to show us to our room, we carried our cases up the stairs looking for number eight but then had to carry them down another flight of stairs to get to it! The room was very well decorated and furnished.
However there were several things which caused concern; there was no fire escape, or assembly point instructions in the room, the rugs on the polished floor were extremely slippery and were a hazard, the French door would not lock and, although we were not able to open it, it could be forced open from either inside or outside, there was an uncovered drain outside the door.
There was a safe in the room for valuables but this was not secured and, had we used it, could just have been picked up and taken away by a thief. There was no internet connection and the mobile reception was sporadic, also there was no direct telephone to call reception. We reported our concerns about the door and the Internet to reception but nothing was done. It was called The Garden Room, which was a joke as the garden was a muddy building site.
We decided to use the pool, but when we asked at reception for towels were told we had to use the ones from our room, we have never experienced this before, there were no lockers in the changing rooms which meant leaving our valuables and the room key in an unsecured area which was open to the public, there was even a disclaimer notice on the wall! We enjoyed our swim but were disappointed that the sauna was not working ( one of the regular members said it had never worked).
We went for a look at the golf facilities, the putting practice area was in a terrible condition, quite unusable and whilst the driving range looked good there were no balls available as the machine has obviously not been used for some time, we asked at reception and were told that we had to get balls from them, there was no notice to that effect on the driving range.
We had booked into the Brasserie for dinner, (which was unnecessary as we were the only ones in there). The menu was very disappointing, the Chefs Specials, which are described on the website, were non-existent. It was dark when we returned to our room but there was no lighting on the driveway from the main drive to the hotel.
The following morning we decided to check out as the whole experience was very disappointing, the resort does not live up the website, and gives no indication that it is essentially a building site and will be for some time, giving guests a letter on arrival apologising for the disruption does not mitigate the fact that the resort is still undergoing major construction. We booked into another hotel and spent the remainder of our break in more acceptable surroundings.