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Holiday Inn Club Vacations At Desert Club Resort Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
IHG Gold Member
I’m currently staying at the Desert Club Resort in Vegas. I attended the 2pm tour on Friday. Lisa our tour guide was rude, condescending and I felt racially profiled. I will be contacting a lawyer and will never stay at an IHG property again.
As a general description, this facility is comprised of multiple buildings. Basically, they are refurbished low-end apartments… and it shows. They have tried to make the place look nice, but you cannot escape the fact that the resort used to be pretty basic apartments. Most of the buildings are three floors high and there are no elevators – so don’t bring heavy suitcases if you are on an upper floor!
The “resort” is located within walking distance of “The Strip”. If you want to walk, it takes maybe ten minutes to get to the Paris hotel/casino. If you don’t want to walk, there are copious taxis.
We have stayed at Holiday Inn – Desert Club Resort on two previous occasions. This time, we decided to save some money and book a 1-bedroom suite using mostly points (in addition to money) because it was for a work event… BIG mistake.
When we checked in, we were delighted to receive the news that our suite “overlooks the pool”. We thought that would be nice because we were to stay there for eleven nights. In actuality the suite faced the rear of the pool equipment house. We looked out of the (only) window at the grand vista of… a shed. Thrilling.
We were on the ground floor, right next to a main walkway. There was no real peace day or night. We were not happy to be told that, because of our length of stay, they would not be able to switch us to another unit. We were stuck listening to the sound of three large AC units whirring and rattling constantly, along with people walking past and chatting in various languages and at vastly differing volumes at all times of the night for the duration of our stay.
The suite itself felt like a crypt. The electric lights within the unit were few and far between but, not content with providing sparse lighting, the lights themselves were very dull (power-saving bulbs?). Since this was a business trip, we needed to read documents but couldn’t because the lights were so dull. I really felt like I was going blind!
The A/C was also pretty useless. We set the thermostat but the room temperature never got to below 10 degrees *above* the setting (i.e. we set it for 70, but the room temperature didn’t dip below 80, no matter how long we had it switched on for).
In addition, the power sockets were temperamental… some worked, and some didn’t. The maintenance engineer came to visit and flipped the breakers. This helped, but some sockets remained out of service.
The suite was obviously not ADA standard. One had to walk like a crab (sideways) to get around the bed. We had a king sized bed in a full size bedroom. It was suggested to me that maybe they did this so they could charge more for the king bed suite?? Also, there was no way a wheelchair could turn in the bathroom. The whole place felt very cramped.
The Internet service was worse than useless. I did not manage to connect to it during our entire stay. My partner did, but found that it was painfully slow. Also, being surrounded by large buildings made connecting our cell phones somewhat problematic as well. Needless to say, we spent a lot of extra time at the convention center so we could get some work done.
The only saving grace was the shower. The unit afforded a rain shower over a double bath with good water pressure. It was the only place in the suite where I actually felt happy.
The staff was very pleasant and helpful throughout our stay… except that they couldn’t move us. :(
The first time we stayed here, we had a suite on a top floor. It was acceptable. The second time was not so great, but we decided to give the place another try. This time was positively unpleasant. Perhaps we were being punished for using our reward points?
We are done with giving this place “another chance”. We will not stay there again.
Be-aware of Holiday Inn Club Vacations Getaway
Please be careful before you book any trip through Holiday Inn Vacation Getaway, and make sure you have a recording of the original call. Unfortunately I was unable to even book the Holiday Inn package that I bought over the phone due to the mis-information I was given when I first bought the package. I was booking travel for work and was put through to another line and ‘sold’ a 3 day package using Holiday Inn Club Vacations Getaways.
I just went to book the vacation package at Desert Club Resort, only to find I was given false information when I originally booked it, and that I will not be able to use the package. It was not made clear to me that my husband HAD to be with me for the vacation (even though I earn more income than him, and far exceed the ‘minimum’ income requirements).
I would not have bought the package based on that alone – given our schedules it is rare we could get this type of getaway off together in the timeframe I had to use the package. I was also told when I first booked the package through Holiday Inn that the purpose of the offer was to experience the getaway resort. If I sat through the 2 hour ‘resort package’ presentation I would get my $200 refunded. However, when I just phoned to book the package I was informed that sitting through the presentation was mandatory, and if I did not sit through the presentation I would be charged the full resort price. I was planning to sit through the presentation since I thought this type of travel would be great in a few years when we retired, however I was shocked that this was the 2nd piece of mis-information I was given. (please note that the person helping me was pleasant, doing her best but was confined to the script she was given).
I am responsible for booking hundreds of people’s travel each year for the government department I work for, and take careful notes so I know I was not mistaken by the original information given. I used to do the majority of the hotel booking through Holiday Inns, but I will not any more. I have been advised that Holiday Inn will do a ‘review’ of my original call, and will refund me the $200 if they feel I was given mis-information.
However the review will take 5-7 weeks, which is of no use to me since my holiday block time is in May. I am extremely disappointed with Holiday Inns – the trip was to be a grade 12 grad gift for my daughter and her friend. I have been given an address to Orange Lake Resorts in Florida where I can mail an official complaint (I was told there was no where where I can email my inquiry), but in the meantime I would like to mitigate the risk of someone else having the same experience. Chances are the fault is with the Resort Company and not Holiday Inns, but they should be careful who they do their marketing through.
The "Super 8" of the Time Share Industry
We traded recently via RCI to spend a week in Vegas at the “Holiday Inn Desert Club Resort.” First off, it’s no resort . . . It is simply a very low-end series of cheaply constructed buildings (lots of them — this is a big place) built for someone to make money on. It wasn’t built for the comfort of its guests.
The experience begins when you check in — the front desk staff are no help whatsoever. This begins to sink in when you call them after arriving in your room. We called ahead and spoke to the front desk before we confirmed our trade. We asked them about what the rooms looked like, about the furnishings and the general appearance. They told us about the “modern appearance” and the “high quality, recently renovated rooms.” When we arrived, we found filthy carpets unravelling at all the seams, dirty bedspreads that were literally repulsive, and in general none of the promised appearance and quality. When reading these reviews, we are just completely baffled as to how someone would give this glorified Super 8 anything above one or two stars.
If you are headed here for a week, the ONLY thing you’ll like about the Holiday Inn timeshare is its location. It’s right behind the Venetian, in a huge lot off of Koval, easy to get to and in the center of the action. But, when you stay in Vegas, don’t you want a measure of cleanliness and a nice place to go back to? You won’t find it here. The rooms look like they were designed in the 1960’s; the bedspreads clash with the fabric on the window coverings, the old dumpy chairs and sofa’s are so used they have the shape of the last person who sat in them before you arrived, perhaps even some of that person’s hair.
After a great deal of pressure, the front desk decided to show us some other rooms. Just exactly like the one we had! When we asked about the “modern, recently remodelled rooms” they had told us about before we traded to land their property, they confessed those are only 12 rooms out of hundreds.
At other Vegas timeshares (Grandview, for example) they have maid service once or twice during your stay. Here. there is no maid service at all, and it is crazy difficult to secure fresh towels or sheets. They’ll make you wait hours in your room to deliver them. Can you make two rolls of TP last for your family over the course of the week? Good luck on that. In fact, the room inventory lists each of the items provided and do not expect them to be generous. It is one of the most uncomfortable living areas you will ever find in a hotel or timeshare, and we’ve stayed in dozens of them over 20+ years of timeshare ownership.
Do yourself a favour and avoid this place at all costs.
Two different worlds: Summer Bay Las Vegas
~~Our family of 4 wrapped up our vacation in Vegas at Summer Bay. We are RCI timeshare owners but did NOT make this reservation through our timeshare company. We only needed a few nights, so we went on-line and used “Book-it”.
~~While all the units have the same floor plan, there are two vastly DIFFERENT levels of accommodation at Summer Bay. If you rent online (ie: Expedia, Orbitz, Book-It, etc.) – expect an older, dated unit. If you are okay with a trip back to the 80’s and a hodgepodge of well-worn furnishings & decorating styles, their rental units will meet your needs. They have @ 150 rental units. (There are over 500 units on this property)
~~Don’t be fooled by the lovely photos the resort posts online! When we asked the front desk, they explained that they have TIME-SHARE units and RENTAL units. They explained that online booking sites do not guarantee what the rooms will look like. The only way to get one of those updated timeshare units is to pay $50 more per night.
~~ One of the biggest drawbacks was the constant hum of the outdoor air conditioning units. Since the property was initially condos/apartments, each unit has a separate air conditioner. From our unit, with all the AC always running, there was never really any sense of quiet. Made me wish I was in a high rise to avoid the noise!
~~ While not far from “the strip” – we were advised by the staff not to walk from the resort to the strip at night. Seems an area they call the “desert” (currently undeveloped land between the resort & the strip) is known for homeless folks sleeping there at night.
~~ The fitness centre was quite small – early in the morning folks lined up for machines.
There were no free weights.
~~AGAIN—– BEWARE of the two different worlds of Summer Bay. If you are a timeshare trade-in, seems you are okay. If you rent using online search engines, lower your expectations. It probably will NOT look like the pictures on the website!