The Grandview at Las Vegas Timeshare

I had a fair amount of trepidation about using an RCI exchange to book a room for one week at the Grandview due to all the negative reviews. I was dismayed to see all the terrible reviews – virtually 100% – regarding the timeshare selling aspect, especially since we had a similar bad experience here last time we stayed here, involving over-the-top aggressiveness, rudeness and excessive time frame which was more than double the proposed time promised. One would think that after years of this practice of aggressive, belligerent sales tactics, adjustments would be made, but it doesn’t seem to be the case.

My trepidation wasn’t over the timeshare sales aspects however, since it is easy to bypass that upon checking in.

A few adamant “no’s” dissuaded the person at the first point of sale, from whom one obtains the parking permit upon check in, from pursuing it. My hesitance was, rather, due to the many poor reviews regarding the lack of cleanliness; and presence of bugs. We’d stayed here a few years ago and, with the glaring exception of the timeshare sales aspect, the unit itself was spotless and well-equipped. Sadly, this was not the case this stay.

Upon entering the room, we were a bit surprised to see the sofa bed in the living room was open, the coffee table pushed up to the TV and cushions stacked on the side. No biggie; we simply closed the couch and reset the table and cushions. On doing so, we happened to see behind the side lounger part of the sofa and spotted our first display of filth. No one had bothered to check behind the couch in a long time and there was litter and dirt in abundance .

We went into the bedroom to check the bedding and all looked to be in order, including clean bed linens and no evidence of bugs. The bathroom initially appeared to be okay until I spotted more filth, dirt and hair (photo 2) beneath the sink. The crowning glory was when I lifted the toilet lid, to find a nice surprise – a small puddle of urine on the toilet seat (photo 3)!! We cleaned that disgusting mess up with antibacterial wipes. An inspection of the kitchen yielded no problems, including a lack of bugs.

I’ve stayed in hotels perhaps a couple of hundred times and have seen my share of poorly cleaned rooms, but have never seen left urine on a toilet seat upon entering a supposedly freshly cleaned unit! The Grandview at Las Vegas had small sheet of paper on the counter stating their desire to receive highest ratings, and a slogan that said “Remember, We Strive for 5’s”. One would think that, particularly after all the bad reviews, a concerted attempt at better housekeeping practices would be made. But this is not the case which means that, in spite of their platitudes, there is a training problem due to a lack of leadership and uncaring management.

Needless to say, we’ll never return to the “Grand”view!

Other notes: The unit, once inside, was quiet and well equipped. The kitchen appliances were clean and worked well. The bathroom towels were fairly thick and clean. Bring your own shampoo if you plan on staying more than one night. We did not use the wifi which they charge “a nominal fee” for.

The pools appeared to be well maintained and clean. The ridiculous $25 “resort fee” was not justified. There was a general lack of courtesy on the part of other guests.

Every night we encountered small groups of extremely loud, inconsiderate, presumably drunken young “adults” well after midnight who carried their excessive yelling and laughter into the elevators and floors.

The parking lots, although very full around the weekends starting on Thursday night, did have spaces available late at night around the periphery.

Security drives around at night in electric carts often without lights making them hard to spot from one’s car.