Flexi Club – First Group South Africa

8 Jan 2018 – Submit Transfer of Ownership letter including Proof of Payment for transfer fee in one document.
Feb 2018 – Ownership Transferred
9 May 2018 – Receive Statement indicating R290 transfer ownership fee outstanding
9 May 2018 – Phoned Flexi Club, and were then requested to re-send the document (which was used to do the transfer as the POP was part of the same document)
13 June 2018 – Receive a statement still indicating R290 transfer of ownership fee outstanding that has also gained interest in the interim.

My husband and I was walking on the beach a person walking around with tickets came to us and took us to one of the hotels were flexi club are. A sales rep spoke to us and basically sold us the deal. We took out a deal from them, Last year August. What the person had told us on the first meeting was not what was actually in the package we received from them. When we were looking to book a holiday. We have then asked about cancelling they told us we have to pay the cancellation fees of R2900. 00

For something which wasn’t our fault. The first time I wrote on hello peter then very next day someone from flexi club contacted me. And when I was trying previously to get hold of them it would take about 2 weeks before they replied.

They then cancelled my deal without the cancellation fees their after. But I have lost over R4500.00 which they have refused to compensate me anything for. I never even use a single service from them.

Be careful off such scams.

I am a member of Flexi Club for over 10 years.

Each time I make a reservation I clearly specify my requests and I am told that my requests has been noted.

I have checked my reservation for the 30/ 03/ 2018 to the 02/ 04 / 2018 at Qwantani in the Free State, and once again my request has not been noted. I requested whilst making the reservation that I wanted a chalet that faces the dam and I was told the chalet is facing the dam .

I have called Qwantani and I was told that the chalet I have IS NOT facing the dam! Each place I have been to thus far has not been as per my requests and the Opposite to my requests!

It is very frustrating! I have called Flexi Club on numerous occasions and no one really gives a damn. I feel that as a member who has spent a huge amount of money with Flexi Club the service levels received from the consultants is poor and very Disappointing.

I bought points last year and before I used it my circumstances changed as I am retiring and will not be able to afford the levy every year. I wrote a letter to Flexi Club in October 2017 explaining my situation to them and pleaded with them to consider cancelling the deal. To date I have had no response from them despite various calls and emails. They sweet talk you to get you to sign but you will get no service once you have signed. I also found that the Flexi Club salesman blatantly lied to me about the costs to maintain the account. Now I get accounts for large amounts with no explanation of what it is for. Flexi Club simply ignores you. This company will just milk you AND DON’T EXPECT service! They are quick to get money from you and send frequent bills! BEWARE  Flexi Club you will not get what you pay for

On 2 Sept 2016 it was indicated on my profile on Flexiclub‘s web page that I will get some discounts if I paid before end of Sept, I PAID THE EXACT AMOUNT STATED ON THE WEB PAGE via credit card. Firstly payment went missing, but that problem was sorted out (after many phone calls and many months).

However, they then insisted that I pay an extra amount. I have been phoned a number of times by consultants harassing me about this “arrears” and explained to them every time in great detail what the problem was, to no avail. Interest has been added, and my account blocked. HOW CAN THEY STATE ONE AMOUNT ON THE WEB AND THEN ISSUE AND ACCOUNT FOR A HIGHER AMOUNT?