Traded for a week here in April. Upon arrival. around midnight, there was a note taped to the door telling us to call a phone number.
First, it was in Spanish and second, we didn’t have a phone. Luckily for us, a young man walked by and we asked him to call the number and he helped us a bit. Apparently, there is not a receptionist at the hotel after 7 pm so the keys were left at a neighbouring hotel who did have a receptionist at that hour. Got in the room, decided to try to see internet status, none. Ok, that can wait until morning, no problem.
Beds were in poor condition, old linens on them, they were clean but felt like you were staying at your Grandmas in the 70’s. The kitchen seemed ok, but missing some utensils to cook with. Had a nice welcome breakfast one of the mornings that was much appreciated. Found out from other timeshare traders that the property is managed, but the management team has had troubles getting the yearly fees paid from the owners at the property so that explains why so much is in disrepair or just plain old and outdated/ugly. The internet was available in our neighbour’s rooms, but not ours. It was available in the lobby (more like a college dorm REC room) and was not the hotel’s, but was from free-wifi and was sketchy and unreliable at best. One morning alone in a 20 minute period we lost power (lights, music, everything out) to the lobby 4 times and had to reconnect each time.
Each time the reception man would come and throw the switch again and after a while, we got used to saying the term “Spanish way” as a way of explaining things. I think the most appalling thing we experienced here was an invitation to a BBQ at the property. Nice enough to be invited and we were happy to meet others there. The dinner was nice and fun and I noticed that all the management (sales) team were there. Sangria was flowing and all seemed to be having a great time. Then one of the management team came to collect from us. He asked for 17 Euro each! I was shocked and a bit confused. I’ve never been invited to a BBQ where I’ve been expected to pay! I paid the euro, but the more I thought of it the more I became upset. I would not have chosen to spend THAT kind of money at THAT place for dinner. Many more places around the area deserving of my euro.
The location is fine, right on the marina, and a huge children’s park at the front of the hotel. If you have kids, then this might work well for you, otherwise stay clear.
On a positive note, there is a little cafe straight out the front of the hotel (go left to get to the marina entrance, then the first cafe you come to) on the marina. Its the first cafe you’ll come to and I think the name is Bahia del Mar, or something similar. Family owned and run and great tapas and sangria. Very reasonable and so close to the hotel when you have had one glass too much of the sangria!!