Let Mercantile Claims assist you with Timeshare Release
Owners of Craigendarroch Resort timeshares often find themselves confined in infinite contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract.
Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Hilton Grand Vacations at Craigendarroch Suites timeshare contracts are entitled to, or have already made claims.
Many onwers have cited reasons for wanting out of their timeshare inclusive of being mis-sold timeshare contracts “in perpetuity” meaning that they could be liable for life and beyind with their children inheriting the debt.
Not what we expected !
We have to say that we were rather disappointed with our accommodation at the new Grand Vacations Suites at Craigendarroch, built a short time ago.
Although the suite was beautifully clean and well presented, unfortunately, we found many problems with it! Firstly, the bed was very uncomfortable, and both my husband and I woke in the morning with sore backs. The bed creaked every time we turned over and the duvet was far too hot for the time of year – a 12 tog duvet for the hot summer months which we had was far too much!
Also we found that there was hardly any space to put our clothes – not that we had a lot for 2 nights, but the room distinctly lacked storage space for clothes – there was a small wardrobe housing an ironing board and iron, a luggage rack and I must say, quite a lot of hangers but there was no chest of drawers in the room at all to put underwear, nightwear, light t-shirts etc.
Although there was space in the room, there was a lot of “dead” space where they could easily have put a chest of drawers. There was a dressing table with two very slim drawers for housing make-up, brushes combes etc. and there was an enormous mirror with a dressing table seat, which, unfortunately, when you sat in it, was so low that you couldn’t see your face in the mirror!
There was also a large mirror over the beautiful wall TV which was over the lovely wall electric fire, however, you would have needed to be 7 feet tall to be able to see into the mirror! There was a microwave set into a unit, some very nice crockery in the same unit, a toaster and kettle on the unit and some nice glasses, so that you could make a cup of tea or coffee as needed, and cook yourself a microwave meal if wanted, with a glass of wine. However, we both found the bathroom to be a disaster!
There was a beautiful granite vanity sink on a pedestal – however, the actual sink was set so far back into the unit that you had to bend really very far over to be able to wash your face/hands and brush teeth without spilling water all over the front of the unit which then ran down onto the floor ! We both ended up with painful backs having to manoeuvre ourselves into such a position that this water cascade didn’t happen!
This was just not practical, I’m afraid! Next was the toilet very close to the right-hand wall – that was fine, but the towel radiator was located immediately next to the toilet, so it was impossible to sit on the toilet without firstly knocking the towels down onto the floor, and also, rising and doing the same thing again! Why this radiator was located immediately next to the toilet is anybody’s guess, because it could have been located anywhere on another wall, as it was a large bathroom! The shower was quite spectacular and large with a very big shower head fixed on the roof – now this is fine if you like your whole head and hair soaked when taking a shower, but I certainly don’t, and prefer to wash my hair at a sink. However, there was a hand-held shower head you could use fixed on the wall, very low down, but it would have been much, much better fixed at the normal height a shower head should be on a wall, instead of having it so low down that it did absolutely nothing!
I am sorry we seem to have dissected every little thing about the room, but, if a guest is going to be paying to buy this room and ones like it for life, then it is only right that a customer who has already tried it, is upfront with all the negatives about it.
Having said all that, we are lodge owners ourselves at the resort and know the quality of the item we have bought and loved for more than 30 years, so feel that the suites in the hotel are truly not thought out properly which is such a shame. The staff at the resort are an absolute joy and couldn’t be better, as is the food in the restaurant – it is real quality food, beautifully presented and served. Certainly, the suites would not be for us, but perhaps younger, more lithe persons would be happy with it, maybe. Sorry, Hilton – we are great fans of Craigendarroch and have been going there for more than 30 years, but feel the suites have let it down somewhat.
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Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some reviews from owners and guests at Craigendarroch Resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
First time as an owner.
We stayed in a two bed suite , well appointed and very clean. Bought into the HGVC last year and were excited to return a year on . Things have changed slightly, very poor continental breakfast now offered as opposed to the excellent choice last year . Restaurant and bar still good although the prices are higher than before , we hear it’s to keep in line with what’s being charged in the village , I feel that members/ owners could be given a discount . The staff are the one constant, through management changes etc. they remain excellent, bar , waiting , housekeeping , reception and club are a credit to Hilton and should be congratulated on the friendly and professional service they provide .
Forget it
As a diamond member, I can say don’t waste your time here. It’s a timeshare that I guess is interested in selling timeshares and not interested in its customers. Don’t believe their website or even your reservation. They listed a continental breakfast for diamond members but refused to honour it. I could go on but the bottom line is if you think you will be at what you know as Hilton you will be sadly disappointed. Find a nice local B and B and you will be happier.
Poor staff
Check in didn’t understand I had prepaid bill. Never told us breakfast wasn’t included or so they said the next morning when I was checking out. Room was so far away and the views were terrible. They are only interested in timeshare clients.
Good and bad in parts
We stayed at Craigendarroch to attend a wedding in Braemar, 30 minutes drive away. The hotel is lovely and our suite spacious. Unlike most good hotels, however, room service is unavailable. There is an empty fridge in the room lacking even water.
On our return late from the wedding, the hotel was in complete darkness due to a power cut. We had to use light from mobile phones to find our rooms and prepare for bed. These things happen but most reputable hotel chains reflect this consider bake inconvenience in a bill reduction. The hotel refused to do this when asked on check out. Poor customer service.
The focus here is very firmly on hard selling timeshare lodges.
Makes us think twice about the Hilton experience.
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