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Craigendarroch Resort Customer Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some reviews from owners and guests at Craigendarroch Resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
First time as an owner.
We stayed in a two bed suite , well appointed and very clean. Bought into the HGVC last year and were excited to return a year on . Things have changed slightly, very poor continental breakfast now offered as opposed to the excellent choice last year . Restaurant and bar still good although the prices are higher than before , we hear it’s to keep in line with what’s being charged in the village , I feel that members/ owners could be given a discount . The staff are the one constant, through management changes etc. they remain excellent, bar , waiting , housekeeping , reception and club are a credit to Hilton and should be congratulated on the friendly and professional service they provide .
As a diamond member, I can say don’t waste your time here. It’s a timeshare that I guess is interested in selling timeshares and not interested in its customers. Don’t believe their website or even your reservation. They listed a continental breakfast for diamond members but refused to honour it. I could go on but the bottom line is if you think you will be at what you know as Hilton you will be sadly disappointed. Find a nice local B and B and you will be happier.
Check in didn’t understand I had prepaid bill. Never told us breakfast wasn’t included or so they said the next morning when I was checking out. Room was so far away and the views were terrible. They are only interested in timeshare clients.
Good and bad in parts
We stayed at Craigendarroch to attend a wedding in Braemar, 30 minutes drive away. The hotel is lovely and our suite spacious. Unlike most good hotels, however, room service is unavailable. There is an empty fridge in the room lacking even water.
On our return late from the wedding, the hotel was in complete darkness due to a power cut. We had to use light from mobile phones to find our rooms and prepare for bed. These things happen but most reputable hotel chains reflect this consider bake inconvenience in a bill reduction. The hotel refused to do this when asked on check out. Poor customer service.
The focus here is very firmly on hard selling timeshare lodges.
Makes us think twice about the Hilton experience.