Clowance Estate & Country Club, Praze-an-Beeble, Camborne, Cornwall

Have been an owner for many years. Things have declined a lot regarding accommodation, food and facilities.

Accommodation is *V very dated and nothing other than carpet has been updated in years and years. The kitchen is poor and unhygienic with the kitchen sink/drainer being cracked (large) and partly repaired with glue ( yes Glue!) The dishwasher is old. The fridge is Old. The cupboards are worn+. The flooring worn.

There are lots little things like bulbs/curtains and curtain rails/patio doors opening/closing and security/patio paintwork that do not come up to scratch and warrant the yearly maintenance fees.

The restaurant and food is extremely limited especially lunch. No option for children except a limited selection of panini’s. Entertainment is limited and not family friendly.

The swimming pool surrounds is dirty, has no lifeguard and once having a jacuzzi / hot tub is now filled with stone and plants. There was once a fountain possibly linked to the Jacuzzi now redundant. As a leisure facility, it’s boring+++.

The staff were helpful but disappointingly did not help with facilitating early take over of accommodation having arrived 0900 that morning and requested (only) if …. housekeeping could let them know when our accommodation was ready. Yes I do understand that 4.00pm is the c/i time but in previous years they assisted members who travelled through the night. We asked at 1pm, rang at 3 pm and picked up the keys from a bunch of envelopes at 4pm. I hope you have a very different experience.

The cleanliness on entry especially the toilets was not good.

The grounds and Clowance are the unique selling point (s).

You will not be disappointed with Cornwall and albeit you may be disappointed (as I was with the above) the decline of accommodation, food and facilities. I hope you bear this review in mind when you invest in holiday accommodation. Thank you for reading this personal but honest review.

I have been visiting Clowance since 2002, a witnessed its ups and downs.

Over the past few years, it has not been very well maintained. However this year I was pleased to see positive signs of improvement and the grounds. Clowance is situated in its own large grounds, the accommodation is well space out giving a sense of privacy in many areas.

The lake and the grounds offer a sense of calm. Not your usual over busy type of resort.Very Convenient for St Ives, Helston, Falmouth and surrounding area.

Some of the Lodges are in need of a total refurbishment, which is underway an due to be complete next year.

Unfortunately, the standard of the grounds and lodges have declined over the years.

The refurbishing may be an improvement but does involve a great cost to visitors who have been loyal over the years.

On the plus side, the natural beauty of Clowance has remained unspoilt.

We have just returned from 2weeks holiday at the Clowance estate in Cornwall using our Pestana priority membership to use in association with seasons holidays.
We were given an apartment in the golf view section which was appalling, as you can see from the photos.

When we first entered the apartment there was an appalling musty old unclean smell and this was on the towels and bedding and because of the smell, I didn’t want to unpack the suitcases because the smell would get on our clothes.

We were also given a sheet of paper saying they had introduced a WiFi fee of £25 per week something we had not been notified of and adding another £50 to our stay.
We contacted pestana and season holidays who said they realised the apartment was in bad repair so would try to move us but apparently everywhere was full and we had to stay in the apartment.

The patio doors did not lock so a makeshift bolts had been put in the top and bottom, the sofa leather looking seat covers were ripped and in bad repair, there was a continual dripping tap which left horrible stains in the sink, the dishwasher was very old and the radiator wad melted and in bad repair, see photos.
We contacted Pestana and season holidays with the photos and Pestana said as none of the other members had complained they were not interested whereas seasons were admitting that the apartment was in bad repair, 3 separate employees admitted the apartment was outdated and one chap even said ” yes, It’s like a time warp isn’t it as it’s so outdated haha ” NOT FUNNY this was our holiday so if they knew it was so bad why were we put there.

The apartment noise was dreadful because of the flooring being so squeaky you could hear every footstep from the rooms at either side and the rooms above, not their fault, you could hear conversations and even every time a toilet was flushed.

We spent more than we wanted because we went out as the kitchen wasn’t acceptable.

There wasn’t a golf view as all the trees and bushes had grown covering the view of the golf course not as the picture on the website.

We were offered a meal as a goodwill gesture and the points refunded from our Pestana membership to use again but how can we be assured of better accommodation in the future. We had been looking forward to this holiday but could not wait to get back home, really upsetting and disappointing.

Cornwall is beautiful and the grounds of Clowance estate are beautiful but to admit to your customers your accommodation is well below standard and still make them stay there after paying membership fees is really not acceptable.

We have been coming to Clowance for many years. Unfortunately every year the deterioration gets that little bit worse. The house we stay in, is like taking a trip back to the 90’s, mainly due to that was possibly the last time it was decorated. The kitchen floor was absolutely filthy when we arrived, it looks as though it may have never been washed.

The bunk bed room stunk of mould and damp. We were unable to shut the children’s door at night with the fear it may set their asthma off. The master bedroom upstairs with the dressing table with no chair and the carpet that it is completely worn in some areas.

The balcony upstairs is vile and unsafe. Bird muck everywhere and the wood that holds the glass in places has eroded entirely. The table and chairs on the balcony need jet washing and repainting, you couldn’t comfortably eat a meal sat at that table with all the embedded dirt in it.

The swimming bath and the jacuzzi that is no longer a jacuzzi but a plastic flower bed????

The small jet pool that has never worked in the 9 years I have been coming! It’s the changing rooms that made me sick to my stomach. The maximum of two showers that are covered in mould and limescale. The floors and walls a filthy. The vent looked as though it has never been cleaned since been installed, the dust is practically dripping from it. Also what is with the terrible push buttons for the showers. We were under the impression that Clowance is a leisure resort and spa. It’s clearly not!

It’s such a shame the grounds are beautiful but the accommodation and facilities are a great let down. I honestly do not think we will be coming back.

Sort it out! You are a disgrace!