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Barnsdale Hall Hotel Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some comments received from owners at Barnsdale Hall Hotel. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Keep your Money
My husband made a reservation for our wedding anniversary, at this hotel after seeing their website. A friend who lives in the area, advised that as it was school holidays, we might find it very noisy, as they cater for lots of families staying in lodges throughout the grounds.
He rang to cancel, the very next morning after making the booking, and was told that our deposit of £60 would not be refunded, as this was company policy. In today’s world, this is most irregular. Hotels usually refund up until 24 hours before the due date. We cancelled 5 days before ours.
We were lucky to find that Barnsdale Lodge were able to accommodate us. Being interested to see what Barnsdale Hall looked like, we drove down on our first morning. On arrival at reception, which is in the original building and most attractive, we were informed after asking, that the hotel was full. It seems, that all accommodation and restaurants at this establishment are in newly built buildings, not in the beautiful old house.
On entering the dinnng room, the smell of ‘old’ food was somewhat overpowering. All in all, we were pleased we weren’t staying there, but an expensive mistake. One we shall not repeat!
Worst £120 I’ve spent on a room
Barnsdale Hall is in a fabulous location and the pr photos look great which is why my wife and I persuaded two friends to spend a weekend there with us. I booked two double rooms and was expecting not to have a waterside view, but I wasn’t expecting to have no view at all! Our room backed onto a bright orange wall so they could have saved themselves the expense of having any window at all.
The room was tiny, claustrophobic, dated and in need of redecoration. The bathroom was nearly bigger than the bedroom. Our cases had to be left on the floor by the bed. Absolute disappointing rip-off.
We complained but reception said “we know they’re a bit basic, you should have paid more for a deluxe room”!!! Like £120 per night is too cheap? You don’t get to stay in the main building as the rooms there are ‘timeshare’ and there are quite a few timeshare lodges in the grounds.
I guess the timeshare guests don’t have the same experience as city dweller weekenders like us. They are also in the middle of the wedding season and there were lots of wedding guests around who probably don’t mind sleeping in a box for one night and who get preferential rates anyway. The bar is soulless so we sat outside for a drink with a view of the car park.
If you have to stay here don’t spend any money in the bar or restaurant, drive out to any of the many villages and towns around Rutland, Uppingham is lovely, as is Oakham. And if you want your breakfast, get up early….. we had to wait nearly 15 minutes for the kitchen to replace the scrambled eggs. The waitress said “it’s always like this on a Sunday morning”. Errrr… so if you know there will be a rush, have you thought about preemptive management? Staff at the pub in Hambleton on the peninsula where we had a fabulous meal said they were often moaned at by BH clientele.
Time to up your game Barnsdale or stick to timeshare.
My best friend and I went to the Barnsdale Hall hotel’s spa for my belated birthday present. The only day that we could both do was Valentines Day, which we had a giggle about, but still went.
When we first went to the reception and checked in for the spa day, we were asked to take a seat. We were made to sit for over 20 minutes with no explanation while 3 or 4 members of staff pottered round. We were eventually given a clipboard with some paperwork to complete (with no explanation or conversation). We were then each handed a brown robe and some slippers and told that people keep stealing them (why?!) so they take a deposit for them. We explained that we had no cash on us, so we were asked for our car keys (don’t think my £10,000 car is the equivalent for a brown robe). A member of staff then tried to get me to sign that I had received my keys back when I’d just given them…. FYI, they were just left on the desk – they didn’t even lock them away.
One of the ladies showed us downstairs and explained that we had to use a token to get through the turnstile to get to the spa. We were gasping for a cup of tea, so asked the lady if we could get a drink in the spa. She said that she didn’t know and then asked if we had any water on us that we could just have. Useful?!
We went into the restaurant and ordered two cups of tea…. no mugs, no tea bags and very little idea what was going on.
We then went through the turnstile and went into what I can only describe as 1980s changing rooms. We were expecting towels but there were none around and no one to ask. We then had to go back up to reception to ask for towels. The man explained that people keep stealing them.. blah blah blah and asks us for a deposit. We explain again that we have no cash and that we have already had our car keys taken… he rolls his eyes, sighs and hands over two towels.
We finally get into the spa aka swimming pool with a broken jacuzzi.. and it’s well… freezing, dirty and the roof kept dripping on us when we tried to read by the poolside… again, no one really around to talk to.
We go to our lunch sitting, having asked specifically if people go in the restaurant in robes and being told ‘everyone does’. Absolutely lies!! We looked like absolute lemons…we considered going back and getting changed, but that would require another token and conversation with the towel man…
Lunch was delicious – that I can’t fault.. however, the waitress who put her face about 3 inches from mine when we talked to her, tainted it all a little bit, to say the least.
We then went back to the ‘spa’ for a while. My friend had a nap while I read a magazine just waiting for our flotation appointment at 4.30pm and the ability to leave…
We swapped our soaking towels for fresh ones and made a joke to the different man that we had already given our car keys, he can have house keys if he wants. He replied ‘sounds like us’. He made us smile at least.
There was a nice lady in the salon who was organising us for flotation. She made us smile with good customer service. She gave me my car keys back. We cackled all the way through it as I essentially took a salty bath with my best friend.
We end up back downstairs again to get changed. Can’t tell you how many tokens we went through… and the floor is soaking wet with no wet floor signs. A lady approaches us and says that she’s a regular and asks if we’re going to complain about the conditions. She said that she’s complained multiple times and nothing ever gets done. Who knows why she keeps coming back!!
To summarise, no customer service (with one exception) absolute cheek asking for car keys, bad conditions and no visible management to ask/ talk to about this shambles. We said that if there was good service we wouldn’t care as much about the rest, but that didn’t happen…. at least my company was fantastic and we cackled all the way through…
Just arrived at Barnsdale Hall Hotel and Spa to be greeted by an extremely rude receptionist who felt it appropriate to say they have to be careful as I could just be trying to pinch from the apartments.
My partner has been here since Wednesday working at Burghley Horse Trials.
We stay in many places throughout the UK and I have never been treated so rudely.
WILL NOT BE COMING BACK HERE UNLESS I GET AN APOLOGY.
Do not book Virgin ‘Spa Retreat’ at Barnesdale Hall Hotel
I bought my friend a ‘spa retreat and afternoon tea for two’ at Barnsdale Hall Hotel and I’m writing to you to express my disappointment and embarrassment of taking my friend here to what we thought would be a relaxing day out. After travelling two hours and a half to the ‘spa’ we waited 20 minutes to be spoken to as the guy at the front of the desk didn’t know what he was doing. When we finally got seen to, the woman told us that they had no robes left and said I hope towels will be ok- not great first impressions. Not to mention the used towels just dumped in the reception area, not exactly very appealing.
Then when we arrived at the pool area, we did not expect to then become part of the kids club, having the whole swimming pool area taken up by children and their parents.
Hardly a spa retreat and a place you can relax. The facilities available were poor, having a hot tub completely out of use, and a sauna and steam room big enough to fit 2 people in.
After getting over our disappointing spa experience we were looking forward to the afternoon tea, which was lovely after waiting 40 minutes for it to arrive!!!
Made to feel unwelcome
I made the booking with the hotel over the phone where they took a deposit. I turned up at the hotel, after a very long day working and travelling and looking forward to getting into my room and then to the spa.
On arrival, I was told that they had no booking for me and explained I must have it wrong that either I did not make the booking at all or I had booked with a different hotel and made a mistake. I repeated the conversation I had with the person I booked with and even showed evidence that Barnsdale Hall Hotel had taken the deposit from my credit card from my online credit card statement but the receptionist was insistent that I had got it wrong and not the hotel. What made it worse was that they in no way, even when I presented the evidence apologised for what had occurred.
I recognise mistakes happen and the fact my booking had been misplaced was not as much the issue as the attitude of the reception staff throughout. No accountability on behalf of the hotel has been offered and even at the end ,they told me I needed to send my credit card statement to them for it even to be recognised. Absolutely disgraceful way to treat a guest and I would not recommend this hotel to anyone.
My husband and I were given a Virgin Experience Voucher for an Afternoon Tea and Spa day for our Wedding Anniversary for Barnsdale Hall Hotel. We had hoped for an enjoyable day but alas it was not to be.
Firstly, upon arrival we were told that the spa was closed (Sundays and Mondays which we had known about but it is not a proper spa anyway more of a leisure facility), but use of the pool, jacuzzi (so-called spa pool – one was broken) sauna/steam room were included in our voucher. We realised upon changing that the lockers need a £1 coin each so good job I had some change. So we had our swim and a dip in the ‘working’ spa pool which was very crowded and then proceeded to shower and dress ready for our anticipated afternoon tea.
We were seated in an ’empty’ restaurant except for another couple (which were seated directly behind us) they had already received their tiered cake stand and their pots of tea and were busy eating as we sat down, we said hello but it felt quite uncomfortable with just the 4 of us in the room as it was so quiet, but our teapot, milk and cups arrived and we waited and then waited and then waited some more for 40 minutes (teapot now empty) for our sandwiches and cakes but nothing arrived.. staff were coming and going through the restaurant but not once did they come over to us.
Puzzled, my husband called the next staff member to stroll pass and asked where our afternoon tea was, to which he replied in an equally puzzled and confused manner ‘I thought you’d already had it?’ So, they had forgotten us, as he said ‘the till had been changed over’ whatever that means… So he proceeded to apologise and promptly brought our tiered stand over to us but by now we had waited nearly an hour after sitting down for our cup of tea, and had gone past it really ‘Can I get you both a glass of champagne as way of an apology’ he asked, ‘Yes, of course’ we both said.
Alas, sadly what was given to us was a small glass of cheap prosecco and I’m afraid that just about sums up our day. Needless to say we will not be having another spa and afternoon tea day at this hotel anytime soon!
We have just returned from a ‘romantic break!!!’
The place is filthy, staff horrible and unfriendly, food especially breakfast very poor!
The rooms are dated and in need of updating, we wish we had stayed in a better hotel.
Would never recommend to anyone !!
Looks lovely from the outside and the setting is nice but it is like a motorway cafe and the majority of the rooms are around the back and very grubby – be warned do not go there!!
There is no room service and there are millions of steep steps everywhere.
Have a look for a nice 4 * hotel and don’t be fooled by this one it is more geared up for there log cabin timeshares than the people paying for a room! Take our word for it we have stayed in loads of beautiful places and this is the pits!