Bali Shangrila Beach Club Timeshare

The best part was checking out of this tired resort

The best part is that you can use the sister resort and they have a brilliant pool.

The bathrooms here are 2 star and we had to put up with ants and cats and the cats were free to roam the dining area when food was laid out.

The wifi is indifferent at best.

The staff are great as usual in Bali.

Food is truly awful as it is a Wetherspoon run badly with a small pool.

The owner needs to totally change the menu and we refused to eat there.

2.5 star and needs cash.

What is right with this resort.

There was blood on the curtains(cleaned as soon as we pointed it out)

The shower was disgusting and my husband nearly broke his cheek on the wall surrounding the shower. It was disgusting with blood in there also.

The toilet and shower both blocked up and the hand basin surround was dirty.

The bedroom wall had what looked like soft drink spilt down it.

The bed was clean though and the staff were fantastic.

It is just a shame the staff aren’t taught how to clean properly.

I visited the resort from 14th Feb to 19th Feb 2015 with my family and a couple friend with 2 infants. We had booked it thru RCI. The location is almost 1-1.5hrs from the airport and far far away from any kind of action. For Indian travellers, before reading ahead I would suggest book a Taj room in goa and enjoy rather than travelling all the way here. There are many points I have in mind so I’ll just jot them down randomly.

1. We had booked 2 studios which when assigned to us had no view on the ground level. So they were courteous enough to shift us to a 2 bedroom apt on a higher level. The view from the apts is mindblowing without a doubt. But if you have a knee problem then the stairs are very very steep.

2. The rooms had a superb view but the Air conditioning didn’t work in any of the rooms. the staff is very nice and do come everyday to repair the AC which never worked till the last day. It becomes impossible to sleep due to the heat and humidity. This helps you to admire the ocean view all day and all night!!

3. The bathrooms are nice and big with a tub… but the flush leaks and again the staff is very efficient in coming everyday as soon as you call them to repair it! once again our bathroom used to have a pool of water till the last day.

4. The hotel manager was kind enough to shift us to another 1 bed- 2 villas on the ground level which resembled Alcatrazz, which we denied since we didn’t want to pack and unpack all luggage again and stay in a 4 walled room.

5. The pool is way to smaller than it shows in the picture. There is no dress code and we had a bunch of guests swimming in casual clothes.

6. The food is Nice and the restaurant staff there again was very kind.

7. The beach outside the resort is not very good. There are too many fishermen who come and keep talking to you for a snorkelling or a fishing ride. We didn’t do any since we had read reviews on TripAdvisor itself. Also its black sand and usually deserted of any tourists or people.

8. There are a couple of convenient stores around the place where you can go and buy your usual grocery.

9. the restaurants around the hotels are very very ok except a couple of them. Most of them are empty and the streets are deserted after 7.

10. Don’t exchange money at the resort. When we went market rate was 12700 per $ and hotel was selling at 12,100. Also, I don’t understand that if I wanted to pay them 9$ utility charges in rupee then I have to pay @12,300/- and if I want to pay the food bills in $ then they take an exchange rate of 12.100/- which is very incorrect. I’m not an accounts man but i believe in something called common sense and logic!

Bottom line. Stay here if you are 50yrs+ and just want to sleep and sunbathe all day.
If you think this is cheap then you are wrong! At the same price, you get a much much much better villa or a hotel in a much better place. Please note that anywhere you plan to go from this resort will cost you around 20-30$ by taxi. I Know people who had paid 40-45$ also for the same things.

Surya was a good driver who we had hired. you could surely hire him. His no. is mentioned in one of the posts. Make sure you hire him if only he or his brother Sam is available. He sent a friend to take us around and got us almost killed since he was too sleepy and went off lane.

When we arrived at Shangrila we were less than impressed with the resort.

Although we knew that it was a small resort we did expect the standard to be higher than it was.

The first studio we were assigned was at the top of the building with around forty steep steps up to it. There was no handrail. Whilst the sea was visible the main view was of rooftops with a range of rusty satellite dishes. There was a tiny balcony with two chairs but without room to sit upon them. The room was extremely tired with an array of mismatching furniture, the shower and toilet were exceedingly small and overall was grubby and not up to our expectations at all.

We asked for an alternative and could only be offered a hotel room which was smaller but had a terrace. Having travelled for more than twenty-four hours and although not exactly what we wanted to accept this.

My wife could get into bed from one side, however, I had to crawl from the bottom in because there was not enough space to walk easily up the other side. There were no reading lamps but we did manage to gain one after two days and this had to be lifted onto the floor at the side of the bed. The electric sockets were questionable and loose from the wall. The shower room was adequate in size but we had to climb over a small wall to use it and could only have tepid water for showering. This we at least could accept given the temperature outside.

The room was above the reception and bar area and at 6.30 am the noise was incredible. The final straw was when the maintenance man arrived when we were lying down to fully replace the shower and we did not allow this to happen as we could not remain in the room.

The staff in the resort were lovely and did their best but obviously could not compensate for the accommodation. Our complaint is fully with the environment, it does not live up to the photographs on the RCI website or those on their own website.

Having paid for this extra week We did not expect to have to seek out alternative accommodation although once we managed to obtain a hotel nearby decided we could not remain in Shangrila any longer and would request a refund of the fee paid.