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Alanda Club Marbella Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is some comments and reviews received from owners and guests of Alanda Club Marbella. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Overrated, old, cramped accommodation
We booked 3 nights in the Ona Alanda Club Marbella prior to our stay in the Marriott and were not really impressed. Based on the price this resort places itself on a level it cannot live up to. The resort is old, in need of maintenance and is everything what you expect from typical Spanish customer service (non existent).
For this trip to Marbella we needed to come down with a smaller car than we normally bring if we travel with our whole family. Luckily we did this because our normal car would not have fit in the tight garage under the resort. The elevators are small and very stuffy with the heat. The apartment was clean and all necessary items were there, they were just old. The beds were good, but the linen was worn out and some had holes in them. Our apartment backed up to a road which made it very noisy at night. The wifi is a true disaster. It is so slow that smoke signals would be quicker. There is the option to buy quicker wifi but that is only per device. In my opinion good internet should be standard in this day and age, but to pay extra for good internet is something I can live with even though I think it should be standard. Just that it would be per device I find ridiculous.
Have visited the Alanda many times over the past decade or so for lunch. won’t be coming back.
Dined in the restaurant. Waiter took the order at 15:45 approx. drinks arrived promptly. at 16:30 we still hadn’t received the food, the order was only 2 club sandwiches & one other sandwich. there were also no other tables around us eating. i asked the waiter what was going on with our food. he returned two mins later with our cheque! we hadn’t even gotten any food!! ridiculous service.
The excuse for the delay in food was ‘ we just started our shift’. No excuse. An hour after sitting down, we should have just gotten up and left, but the good people we are, we paid for our drinks and left never returning back
An inconvenient and disappointing experience
Our one night stay at Alanda club in May was a very disappointing and annoying experience.
To begin with, the check-in time is 4 pm and the check out is ensured at 10.30am which was very inconvenient. Once in the apartment, the AC was not working and it took more than 3 hours before it was fixed.
Wifi with very slow speed was provided for 5€ per day per instrument which was ridiculous.
These days fast speed Wifi is available free at all places in the price range of this place.
The location of the place, 20 minutes drive away from Marbella old town is also a major negative point.
The bedrooms were not sound proof and the noise from other residents was a nuisance all the time.
On our departure, the lift for the apartment remained stuck so all the luggage had to be carried down through the stairs. Glad we were there only for a short stay and will not recommend it to others
My family and I checked into the Alanda on December 27th for a week long stay.
The expansive 2-bed apartment although superficially clean had inches of dust under all covered surfaces (Under beds/sofa/tables etc). Bed linen also smelled of dust. However, my main problem revolves around security or lack thereof of this establishment.
We have two young children and booked a meal at the Alanda restaurant on New Year’s Eve at 7:30pm. We left our apartment (locked) at 7:15pm before returning at 9:50pm to discover we had been burgled. The (locked) safe was ripped from the floor, smashed, and cash and small (though valuable) items stolen. Entry had been through a forced patio door. Our worries revolved primarily around hiding what had transpired from our young children.
Thanks to the help of Gaston on reception, we managed to do this by moving that night. However, my firm opinion is that this robbery was what one might describe as ‘an inside job’ (this I stress is my personal opinion).
I was required to use my key three times to get into this apartment/Some lights were left on/ The window of time was so narrow and we rarely left the apartment at night.
No manager was available (for 6 days!). I have received no call despite requesting on check-out that somebody contact me. What kind of place is this? Do yourselves a favour – there are lovely accommodation nearby avoid the Alanda club – I certainly will.