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Club La Costa Sunningdale Village resort in Tenerife
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Pool still horrendous
I do like Sunningdale, except for the pool area.
There is always loud music around the pool and now the base on the speakers are broken. Making a loud thumping tinny noise like a kid playing a cheap drum set all around the pool area.
The bar-restaurant is ok but service is very slow… the gardens are well kept and always look lovely.
We stayed a Sunningdale Village for 1 week, lovely comfortable room with a great king-sized bed, restaurant food not bad very reasonably priced, nice swimming pools for adults & children, entertainment laid on every night of the week, games promotions take place most days, happy hours for drinks 5/6 pm every day, we enjoyed our short stay here but not sure if we wud come back again to Sunningdale village
Worst reception ever staff.
We arrived and basically dragged to our apartment no help with our bags just left at the door. Breakfast was OK if you wanted a full English.
I had natural yoghurt and fibre, no fresh fruit. Orange juice was out of a cheap carton, mostly the evening meal was OK it was repetitive as we were half board good job as its expensive. They were always understaffed so long waits.
Christmas Dinner wasn’t great and they literally wanted you in and out as fast as they could. We asked if we could book our room for longer as we had a late flight we checked the room wasn’t booked but they wanted to charge over 200 euros with excuses that they could sell the room, but we checked on the morning it was still free and the resort had other apartments available.
They had 1 curtsey room for the whole resort which was a disabled bathroom with no plugs, hairdryer nothing. This resort is all about the pound note not helpful at all to help customers to find a solution. The reception staff I found arrogant and full of excuses.
The location is away from the next town you can get a bus 35 minutes or taxi but That is very expensive so in the evening you kinda stuck unless you like the Irish bar down the road.
We paid a lot for this Christmas holiday and they were just trying to get more money out of us very disappointing spoiled our holiday. Also, the beds are like sleeping on a board.
The cleaning staff were excellent.
Far from the center
I would recommend other places closer to Las Americas, it is an outdated village and apartments need maintenance.
Staff are friendly and trying to make the trip nice but the place needs a lot of TLC.
There was renovation works 5 days of the 7 days and staying longer than planned in the day.
Intrusive aircraft noise can spoil this resort.
The resort service staff are excellent and the top end ‘Signature Collection’ accommodation is of a good standard.However, in the other types of accommodation offered, aircon and good quality fixtures and fittings may yet to be delivered in the work plan for the resort.
Unfortunately it is very near the airport and directly on the flight path, so the noise intrusion can be excessive, even in the off-peak periods. Accordingly, conversation, relaxation and sleep may be significantly impacted, as we found. The resort is run by CLC World Resorts which is a timeshare company.
However it may be cheaper to book directly through one of the many Sunningdale Village property owners online, rather than signing up to a timeshare scheme that has high maintenance charges and a rather expensive up front membership joining fee; particularly considering CLC offers a very limited pool of high quality accommodation outside of a few sites in Spain.
Won’t be back!
Tenerife, what a lovely place.
Our holiday experience was just another awkward, unpleasant sales presentation experience, which lasted 5.5 hours! Well, including breakfast, where the info about us was collected, while having a “friendly” conversation! Brainwashed to a point where I could not concentrate and follow the representatives.
My wife and I had enough after over 5 hours, enough it’s enough, and we left the meeting and returned to the resort to enjoy the rest of our holiday.
The resort itself can be rated 2*. It is obviously self-contained so that you don’t need to leave the area at any time. There’s a small shop where you can buy overpriced items. You can eat in the resort restaurant with a mediocre food choice and disappointing service.
There’s lots of entertainment organised for you especially in the bar area so that the spending is flowing high. Drink prices are extortionately high, despite they do happy hour offers, you’ll spend a fortune.
Apartments are nicely equipped, good size with everything you could possibly need on a daily basis.
The cleaning was poor. We found cobwebs around the legs of the kitchen table chairs! Apartments are only equipped with ceiling fans, which are very noisy and only mix the hot air. An aircon would be very welcome considering the hot weather.
Renting a car was not a bad idea because we had an opportunity to explore the Island, and believe me, there’s lots more to see when you leave the resort.