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Apollonium Spa & Beach Resort – CLC World Resorts Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is a selection of reviews received from existing Apollonium Spa & Beach Resort visitors. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
On its way out.
This resort is being run down. It is a classic case of damage limitation, things are being systematically closed, shut down and run on the minimum requirement to get by.
I would not be surprised if there was a special management team in place specifically to close out the season as cheaply as possible.
Firstly, I would like to say that this is a review, not a general moan. There are good points and bad points about this resort, and we had good and bad experience there.
Of the bad things, some things are unavoidable, and some are down to bad management or negligence. Of the good things, some are down to the location, and some to the people.
Firstly, the location.
Apollonium resort is right on the beach and rises as you go up the resort accommodation. This gives most accommodation wonderful views, but trudging back to the rooms at the further ends of the resort is a slog in the heat of the day.
The resort is remote. There is a town (Akbuk) about 5 miles away, but the “road” to the town is like a twisty country single-track lane and takes a bus a full 20 minutes to get there. A suicidal taxi ride will do it in 10, but expect a few scares on the way. There is no real coastal walk to take, and walking out of the resort into the surrounding developments puts you on foot on these same twisty single track roads. So travel out of the resort is best planned as a special trip or tour.
Having said all that, the sea is right there at the end of the resort, you can snorkel in the sea, then walk 30 meters and dive into the main pool.
The beach is not very good, it is narrow and the sand is coarse. there are a few points where you can walk into the sea without tip-toe-ing over rocks, but these are the exception. Mainly you have 3 or 4 meters of stones at the waters edge before the sandy bottom. The sea is safe and doesn’t shelve too steeply.
The beach faces South-West which takes the prevailing wind on shore. The sea is calm in the morning, but as the wind grows during the day the sea becomes more choppy. This makes the sea less clear in the afternoon (for snorkelling purposes).
There is a jetty which houses the resorts boat which is used for the various trips, and the jetty is also a good way to get into the sea, use the fitted ladder, jump off, or just sit on the edge and watch the fishes. Local traders will patrol the beach, but such is the lack of tourist development as we know it, they will be selling locally caught fresh fish, bread etc. more aimed at the self catering side of things, not Chinese made trinkets or laser pointers! (which is a good thing).
The accommodation itself is great. The apartments are clean and well decorated, they have air conditioners in all rooms and all have balconies or gardens with sun beds.
So far so good.
However, there is a sense of the whole resort being just past its best. It’s not a bad place, it’s just that you get the feeling it is getting to be a struggle to keep it nice. little things like non matching handles on cupboards, locks not working, jammed sliding doors etc. there is a hot tub in most of the apartments, but none of them work any more. The management say they have been disconnected for health and safety reasons, but I think the real reason is cost. The one in our apartment (a three bedroom in the Adonis complex) had the steps pulling out of the structure and the tap was loose in the bracket etc. If they all required as much maintenance then I can imagine it being a costly exercise to get them all up to scratch and turning them all off would save money.
There are pools in all of the complexes, but not many sunbeds. This is a recurring theme throughout the resort, and the cause of a lot of guest disgruntlement. There was even a bit of a revolt by the guests on one day, where security had to remove a dozen or so towels from sunbeds and issue warning notices “Towels will be removed from sunbeds if left unattended for more than 1 hour” A situation that would be totally avoided by having enough sunbeds in the first place. Some of the beds were on their last legs too, and the lack of beds could be the removal of broken and unsafe beds not being replaced with new ones. There is plenty of room for at least twice as many sunbeds around the main pool alone without it being overcrowded. I counted just 20 beds – enough for an average of just 5 or 6 families – around the main resort pool.
Unacceptable when there is so much room. the same is true for the gardens, there is a lovely garden area leading down to the beach, which could take maybe 100 sunbeds without spoiling the look, but there was nothing.
There are large beds with pillows etc. for hire at 25 Lira/day (just over £6) but the lack of provision of sunbeds made it look as if the guests were being forced into paying this extra fee every day just to sit in the sun at a resort that is booked and paid for as a holiday destination. This is when the remoteness of the place makes itself apparent. there is nowhere else to go.
Again, all could be well if there were enough sunbeds in the first place.
The on site shop is not part of the resort, but run independently. As others have mentioned, it is poorly stocked, you wouldn’t be able to make much of a meal, or sandwiches from the over-priced groceries in the shop. It is ok for snacks such as crisps, and bottled water, but the alcoholic drinks on sale in the shop is hopelessly over-priced and actually more expensive than the bar.
The saving grace is a small shop in a nearby development, turn right out of the main gates, turn left in about 100 yards, and the shop is at the bottom of the short hill. It is slightly better stocked, and is about half the price of the on site shop.
There is no pool bar. The hut which looks to have been a pool bar now houses the equipment for the table tennis and golf etc.
There are two restaurants, don’t let them tell you it’s three, as there are only two kitchens and possibly only two chefs! The one restaurant serves up Chinese/Indian meals and were excellent. The price is ok, and the quality of the food was great. Breakfast here is also good with very tasty omelettes. Absolutely no complaints there.
The other restaurant in the gardens was a bit more hit and miss. The garden restaurant served more of a snacky lunch type food such as burgers, club sandwiches, chip butty etc. and even though the prices here were about the same as the main restaurant the quality of the food in this restaurant is poor. If there was any choice I couldn’t see anyone eating here after their first experience. But there is no on site choice for a mid-day lunch.
The serving staff were all keen, but so inexperienced and clumsy it was funny. Order something, and the waiter appears to understand, only for another one to come over to re-confirm. Wait 30 -40 minutes, and if you were lucky some other waiter, or one of the first ones, would ask you if you wanted to order! I actually stood at the bar (which will serve you eventually if you jump up and down a bit), a waiter came up to me from my side of the bar and asked me what I wanted, I said just a drink, and gestured to the bar tender, meaning that I would get it myself, the waiter then, in full view of the bartender, took my drink order and gestured me back to my table. I waited another half hour before I called him over to ask where my drinks were. He looked confused, then the penny dropped and he ran off to the bar and ordered them from the exact place I was standing just 30 minutes previously. The food orders were just as farcical.
I didn’t see many “merry” guests during my stay, it was almost impossible to get enough drinks served!
I cannot believe that a CLC resort, proposing to be 4 or 5 star, would employ so many inexperienced, inept, untrained and incompetent staff to run their restaurants. This must be a deliberate policy, and the reduction in the wage bill by employing these charming but incompetent youngsters is an obvious and deliberate ploy to save money. Another sign of a decaying resort.
The sad irony is that a more competent and experienced waiter would have sold many more drinks/food and made more overall profit than employing a fleet of school leavers.
The saving grace here is a bar just down the beach called “Ali’s Bar”. Others have reviewed this bar, but i would like to add my endorsement to Ali’s Bar. The menu is very basic – “BBQ Steak, BBQ Chicken, BBQ Fish, or salad. It all comes with rice with chips extra.”.
The food here is delivered quickly, is freshly prepared, and the setting is second to none. There are Chickens running about, which no doubt end up on the menu, the owners have fishing pots in the sea a few meters from the tables which no doubt provide the fish menu, they grow their own tomatoes, corn and grapes, keep goats and have a great big fridge stocked with beer.
Perfect, and nothing to do with the Apollonium resort.
As for entertainment, they do try.
The Children’s entertainment seems to be very good. My children are now grown up, but when they were small I bet they would enjoy the dancing and stage shows the entertainers put on. The water slides were popular, but only opened sporadically, the table tennis table was also in demand.
The adult entertainment was not so good.
One night there was a fire eating acrobat show which consisted of several “acrobats” doing summersaults and cartwheels, some brave chap then burned his lip spitting kerosene into a flame and then someone in an LED suit twirled some LED lit batons with the lights out. The applause had to be encouraged.
I missed the “belly dancer” so I won’t comment.
The trips were organised by possibly the most professional section of the whole resort. We went on the “lazy boat” trip, which was the highlight of our holiday. A great experience.
The guy in charge of trips is a real diamond. He organised a special trip for some of us to “escape” the compound and go to Altinkum evening market – well worth it. The help and support we received from the two main trip people was fantastic. If you are going to the resort, spend some time with these guys, you might have to pay a little more, but the trips run from the jetty, the people on the trip will be the same people in the resort so you can get to know them, or go with holiday friends etc. The trips are all run by these people for the resort, and no-one else so a little leeway is allowed for times, itinerary etc.
All in all, we had a good holiday, some great, some bad. Would I go here again? – No. Was I glad I went? – Yes.
Forget it if you want wi-fi
Apollonium is advertised as having site-wide wi-fi, On the rare occasions it works it is so slow they might as well not bother.
They are advertising something they are not providing Other hotels manage it and in this day and age, the wi-fi should be working.
Illness afffected our entire group of 16 People
We had been planning this holiday for some time particularly as we had invited a group of very dear friends to join us as our guests. A family of 6 was staying for 2 weeks in a 3-bed apartment, a family of 3 was joining us on week 1 for 7 days and a family of 4 was joining in week 2. The absence of meet and greet at the airport and our subsequent call to the resort to find out the whereabouts of our transfer did not dampen our enthusiasm. I had heard a lot of good reports about Turkey, particularly from work colleagues who had visited the country year after year and had encountered no issues,
We arrived at the resort and were more than happy with our accommodation and access to the pool. Plans were being made for various excursions and activities within the resort. We had a meal in the on-site restaurant on the first and second night, and then one of our party became violently ill. This worried me as this friend was very fit and not known to be prone to sickness. Others in the group swiftly followed and after the arrival of our friends in week 2 who immediately fell ill, I asked to see the Manager. The receptionist Petra tried to fob me off with some lame excuse about winds and pollen. I insisted that I see the Manager and that she could not possibly put herself in my shoes, friends I had invited for a well earned holiday were now seriously ill.
The Manager agreed to see me with his Area Manager in attendance, who was also responsible for a Club la Costa site in Tenerife. They both persisted with the winds and pollen story and insisted that this was all over the coast, that this was not an isolated incident and that Apollonium was not the only resort affected by these winds. They insisted that tests on swimming pool water were being carried out at regular intervals, even though we had never seen anyone test the water, but friends in the 2nd week had reported seeing a maintenance person throwing several large scoops of crystals into the pool which results in a very strong taste and smell of chlorine the following day. I requested that they post a notice to warn guest’s particularly those with young children or elderly guests, as these were the most vulnerable. They chose not to take this action but would compromise and place a note on reception advising guests that medical assistance was available 24 hours a day. They also stated that the treatment would be free to anyone suffering symptoms of diarrhoea and vomiting.
At no time after this did anyone in the Club la Costa team approach anyone in our group to ask about our welfare or what they could do to assist us and make our holiday more comfortable. The array of representatives who hounded me and my friends on their arrival attempting to sell us timeshare simply dissolved.
I have concluded after speaking to many other guests that the cleaning staff were inadequate, if at all trained on cleaning and using different coloured clothes for specific areas. They were seen to be using the same clothes for toilets and kitchen areas from one apartment to another. This would also cause cross infection, no bleach or disinfectant was used until the end of week 2.
The hygiene in the main restaurant was well below standard, at no time did we ever see the food in the nightly buffets tested but witnessed a mass of flies landing on the exposed food.
I have written a very strong letter of complaint to The Manager at Apollonium on my return in August and have copied Club La Costa’s Head Office in Spain; I am still awaiting their response. Hopefully, they will account for the lack of due care and attention given to my family and friends and provide some recompense for a holiday that was totally ruined for all parties concerned.
I feel that they made the decision to put us at risk of being seriously ill by not informing us earlier of this virus. This would have given us the option of leaving and indeed warning our friends with younger children to stay away. There were many opportunities to turn this situation around but I can only conclude that for Club La Costa the customers’ needs are not paramount, that the customer does not come first, that cutting costs in order to increase their profit margins are the only concern of this organisation.
Urgent changes required to restore hygiene
I concur with others who have expressed their disgust with this resort. We arrived on the Monday (myself, husband, mother, son (16) and daughter (9)), mid-afternoon.
The journey from the airport was across the mountain track, very rough terrain. We later found out there is a perfectly decent road from Airport to resort!! The resort is very isolated with just one bar and one restaurant to cater for 500+ people. We ate in the restaurant on the first and only evening, buffet service with a reasonable selection of foods.
It wasn’t until the following evening when my daughter became violently ill, vomiting and retching over 20 times. The resort’s medic arrived who I presumed to be a doctor and certainly didn’t say otherwise when I addressed him as ‘Doctor’! He administered an injection to my daughter and provided a course of yellow tablets. He said the injection would stop my daughter from vomiting. On quizzing him as to the severity of the symptoms, the Medic advised us it was an air-borne sickness caused by the pollen coming down from the mountains. Also that a lot of the area was affected. I thought at the time this very odd as pollen causes chest-related conditions.
The next day, Wednesday, my son came down with the virus. Vomiting and diarrhoea. The medic returned, took my son’s blood pressure, administered him with an injection and again provided a blister pack of yellow tablets. Meanwhile, my mother took to her bed feeling generally unwell and exhausted. At my request, the Medic quickly checked her and advised that she take the by now ubiquitous yellow tablets and suggested my husband and I also take them. When we asked what they were, the Medic said they were an anti-bacterial drug for the colon. Furthermore, between caring for our convalescing daughter and ill son I observed what I can only describe as dried in vomit on the side of his bed. This had obviously been caused by a previous occupant as my son had vomited only in the toilet!!!!
Later that day my son collapsed in the bathroom. He is over 6′ tall and it took both my husband and I to help him back to his bed.
Thursday came, my mother and son still ill and my husband and I minding them. We started to feel unwell so started the yellow tablets. By Friday I was now suffering from severe diarrhoea and my husband was also suffering, although not as badly. The concern among our group was that we had organised an independent weekend break to Istanbul and were now worried if we would make it.
We had a 5.30am start Saturday morning though my mother broke the news to us that she was too insecure to travel. We were devastated but she being a retired nurse insisted that she would be fine on her own and would hopefully be able to sleep off the bug and that there was enough food and bottled water to keep her going. We liaised frequently by phone whilst in Istanbul. I did also ask a member of staff on reception to check on her which she kindly did.
I kept an empty stomach all day Saturday to be safe, though following a pleasant evening meal in Istanbul, became violently ill later that night. This was obviously the original bug still causing havoc to our holiday. Sunday was a slow day sight-seeing as I was feeling weak and nauseous.
We returned to Apollonium on the Monday evening, all family members still not feeling right. Tuesday was a slow day but by Wednesday and Thursday, the vomiting and diarrhoea had started again with daughter and son. The medic came again with more yellow tablets.
We were extremely annoyed by now as we had barely had an opportunity to mingle with fellow holiday-makers or make proper use of the car which we hired for the fortnight. We insisted on seeing the manager and initially the message was not passed on. Eventually, we got to see the manager. He explained he had only been in the job for three weeks and that yes, the sickness was to do with the pollen. He did add that because of complaints of the water smelling, he had organised the draining away of any stagnant waters. He informed us that CLC Malaga was issuing a statement with regard to the sickness and allowed us to see a copy of it. It was of course a very carefully worded statement basically stating that CLC had appointed specialists to carry out all necessary tests and all came back negative. We were asked how the remainder of our holiday could be improved and would we like free treatments in the spa. I responded that I wanted nothing to do with water on the resort and that all we wanted was some honesty and to inform people at the outset of the sickness within the resort. Also that the handover clean needed to be far more thorough to eradicate the illness. I commented that there were too many soft furnishings in the apartments such as cushions and shaggy rugs and as nice as they are, they harbour air-borne bacteria. I believe this suggestion fell on deaf ears. I enquired as to whether there was a certificate for the results of the tests, and if so could we see it. This also fell on deaf ears!!!
By now all we wanted was to go home. We did speak to other holiday-makers who were having all the symptoms we were experiencing and being administered with injections and yellow tablets. My son had his laptop with him and for the remaining few days kept a check on the Trip Adviser website only to see people posting their ‘holiday from hell’ at CLC Apollonium Club and Beach Spa.
The evening before our departure, my husband called into reception to request a medical certificate so that my mother could claim for the missed opportunity of the weekend in Istanbul. He was told it would be ready for our departure. Alas, this was not the case and we were informed Saturday morning, our departure day, that the medical certificate would be posted. My mother is wondering of the validity of a certificate without the signature of a proper doctor.
Oh, and as people were departing on the Friday and Saturday, the cleaning team were entering each vacated property with plastic shower caps and face masks.
Now we are at home and still not recovered. It’s a great pity that CLC didn’t act more responsibly when dealing with such a serious outbreak of sickness. We have experienced two previous holidays at CLC in Spain and also in Scotland and couldn’t fault them. Apollonium really needs to clean up its act and treat their members with some respect! This would have been many people’s annual holiday RUINED!!!!! I hope CLC read my comments and reflect on their wrongdoings.
I would also like to add that my family have been travelling considerably since the children have been little including African countries such as Kenya and Morocco. We are seasoned travellers often planning independently though have never suffered such prolonged sickness on any of our travels.
TIRED RESORT.... CLUB LA COSTA NO WOW FACTOR HERE
We travelled here as a family in August knowing this was a quiet area and that suited us…..What a disappointment.
I have read some reviews on this resort and one was very accurate.
We booked a two bedroom apartment, when we checked in we were pleased that it was right opposite reception, this was good as this is a large resort. The apartment was on the ground floor with a patio area, however with the large balcony overhang from the apartment above it made the apartment very dark and with the dark wood furnishings and kitchen, we had to put lights on all the time. The Jacuzzi was not available to use, I guess because CLC was cutting corners with keeping them maintained, there was no food welcome pack which CLC usually supply. The pool area was very clean and welcoming, but there were not enough sunbeds, and there were no cushions on the sunbeds. My main problems was on the beach area, this is a large resort with a children s play area and water slides.
However there were not enough sunbeds and it seems that people were putting towels on the sunbeds and then not turning up to them for hours. We have never experienced this at a CLC resort before. There is an area of luxury sunbeds were clients are charged 25tl per day, well how unfair is that when we CLC members pay almost £1,000 per year in maintenance. The sunbed issue needs to be addressed urgently.
There were two restaurants on this resort, one serving Indian and Chinese cuisine which I thought rather odd, we did eat in this restaurant and the food was good although the service was rather slow and the restaurant was empty, we did not eat in the beach bar but did order drinks, I feel the staff need training as their cocktail making needed a lot to be desired!. The shop on the resort is small and expensive for example a magnum ice cream is 7.7tl but outside the resort down the beach the same magnum costs 3.5tl, so beware. We had the CLC rep try to get us to visit the other CLC Turkish resort, she explained how much money had been spent on it and how wonderful it was, well I guess this resort is being neglected for the sake of the other resort just down the road. If you consider going to this resort please do not compare it to the CLC Spain and Tenerife this resort is the poor relation!!
Overall the weather was good, and the local town had some good restaurants but would I return to this resort….no CLC get your act together and remember what you told me at your sales pitch quote ‘We like to give our customers the wow factor’…..yer right!
Location location location
This is a remote location, self catering is hard and expensive and the choice of restaurants is poor and CLC’s own restaurant is very very expensive by any standard. So as a Club La Costa member, I was resorts (as they don’t have that many) that I will want to go to again and again – I would not need to go here again. There is not much to do, it is expensive when you are here and it, for me, is not a time and time again place. Properties much smaller than Spain or America. They do not fill or cover the jacuzzi – very odd and poor service in what you are told to expect when buying CLC (which is hogwash by the way – DO NOT BUY ANY CLC POINTS).
If you are not a member of Club la Costa it is fine accommodation and in reach of some of the main sites and there is enough to do for a week/two weeks or if you are just a sunbather. Good value if you get the kind of £ prices I have seen.
My one overriding concern – and the main cause of law rating – is safety. The place is a death trap. The main problem is the smooth marble everywhere – slippy anyway but in rain or just out of a pool – deadly dangerous.
Avoid the Spa – it is expensive – and rubbish – really really poor and bad. I am not sure the staff are actually trained. It’s not even nice to look at being in.
Staff friendly but if there is a problem there really is no customer service – so your experience may vary on if you need help or not.
Property is not old but don’t know how it will last – showers were very mouldy already and lots of wear and tear in our property.
Dressed up mutton from the 1970’s
We’ve just returned from the holiday from hell.
Yes like everyone else who’s commented our entire family (including young children) were very ill.
The problem is the water supply which stank of sewer and the chocolate colour appeared in it during our stay. The resort new about the problem, it was reported that over 105 people the week before our arrival had been poisoned and yet they did nothing.
During our week everyone and I mean everyone was ill, some couldn’t venture from the toilet and that’s no joke or exaggeration. No warning other than a slip of paper to say don’t drink or cook with the water. You had no alternative but to shower in it. What in the 2000’s!!! No explanation, no advise even after repeated requests for help from the management, club reps or what was being done about it. Just the hard sell continued to flow from the ‘has been timeshare reps’ trying to sell the place to new members.
Noticeably since the resort only been open last year, a number of apartments are back on the market for resale and many new are unsold. Most disturbing was the “don’t care” attitude. If I’d had the power I would have sacked the lot of them. I suspect more was to do with financial implications, rather than the good health of their customers, now this is most alarming and should be a warning to others, should it happen again as this place is isolated, very isolated. The nearest hospital is nearly an hours drive along some pretty dangerous roads, not that can be rushed. Also being so isolated means that when any health issue arises, it will take a long time for help to arrive, which never did during our 7 days.
Communication is a problem with this organisation. When we arrived we were not warned that our travel from the airport was via a goat track through the wilderness for nearly an hour with a non-English speaking Stirling Moss. At times it was very terrifying, my wife was convinced we were being hijacked and after speaking to many other guests, they said the same.
The resort is typical Turkey, very hot and sunny but smacks of 1970’s Spain. The people are friendly but never seem to smile (didn’t in the resort). Don’t expect to pop out if you get bored. there’s no-where to go unless you travel for nearly an hour. You have no neighbours or shops for several miles. Restaurants are even further away, so you’re left with the in-house restaurant or self-catering. There is a bus and taxi service. The on-site facilities are good and very children friendly. There are a lot of other places that have sun with things to do which makes this resort rank at the bottom.
Watching your 7 years old daughter throwing up and soiling her pants at the same time while you can’t get off the toilet yourself is ………..
We went to have a good time. We found no-one who had, it was the holiday from hell and no-one Turkish or on-site English Management expressed they cared. Oh yes you will also be guaranteed to get the hard sell for club membership, no matter what they first say.