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Diamond Resorts Woodford Bridge Country Club Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Not tolerant of any noise whatsoever!
I have to say my first impressions of Woodford Bridge were really good. The place looks welcoming and the staff at check in were really nice. After travelling for 7 hours to get here we were checked in pretty quickly and got to our room with no problems.
The apartment (A22) was adequate enough for our needs although it could do with a little tlc in areas.
Then our problems started. Myself and my partner travelled with my 11 year old nephew. We didn’t want to go out for the evening after travelling all day so decided to stay in and play cards. We played around the dining room table (which is on laminated flooring). We were first made aware of a sound issue at 9.30pm from below when we received a phone call from reception notifying us that the downstairs apartment had complained about furniture being moved around in our apartment. We understood the chairs could have been banging on the floor as nephew kept getting excited at winning so we were very apologetic and moved to sit on the carpeted floor around the coffee table in the living area. At 10.15pm my partner and nephew popped out and when they returned I could hear them outside through the single glazed patio doors and also coming into the apartment as they were struggling to gain access to the apartment front door….this only lasted a couple of minutes and wasn’t excessively louder than normal.
Yet again, we received a phone call from reception that the apartment below had complained. Again we took it politely and even asked if we could change rooms as we didn’t feel it warranted a complaint to be made and wondered if it was more a sound issue with the buildings. We stopped playing cards and instead were just sat around talking and having discussions as we would normally, about general topics….no raised voices but not exactly whispering either, after 2 complaints we felt rather on edge about noise. This time we received ANOTHER phone call that downstairs had complained that we were arguing loudly?!? We became a little frustrated at this point as we were told if there was another complaint they would have to ring the police?!?! At this point of a 3rd phone call I would have expected somebody from the hotel staff to actually come and investigate the complaints and see if they were valid. Just because somebody complains does not make them correct.
The next morning I was feeling very upset and went to reception to ask if the people below us were leaving that day as it was implied to us during the first complaint that they would be leaving the next day. The manager came to see us and to be fair was quite polite and explained they wouldn’t be leaving for a few more nights and would see about moving us. We were considering leaving as we was upset that we had been made to feel “loud/boorish” and threatened with the police. We asked at this time if there was a problem with soundproofing in these apartments and the manager said he wasn’t aware of any issues. I actually ended the meeting with the manager in tears because I was so upset that we had to explain ourselves. He did ring us and offer to move us to a lodge but as it was our last day and we wanted to go out we decided to stay where we were. We did go out to Bude but didn’t stay out long as the mood for all of us was very sombre and subdued due to these problems.
We spent our last night not talking and watching dvds quietly to ensure no other complaints were made about us.
This morning we were woke to a blazing row from the downstairs apartment which continued for well over an hour with lots of screaming and swearing, which I also have a recording of. I find it amazing that someone who can complain about small issues would behave in this manner.
Overall I feel like the issues were dealt with in the wrong manner by the staff. Noone came to check to see if the complaints were in fact warranted and deserved being threatened with the police being called and after sitting all morning reading reviews I have found a minimum of 10 regarding soundproofing issues in these apartments so to say the issue has never been raised was a blatant lie. The holiday was thoroughly ruined and safe to say would never stay or recommend staying at Woodfood Bridge again.
Don’t book a club suite at the front of the hotel
This was our fifth visit to Woodford Bridge Country Club which shows how much we like it.
We booked through Diamond Resorts because it is partly timeshare, although you can book directly through Trip Advisor.
This time was rather less successful, although the staff there are so helpful and friendly.
If you want proper self-catering then make sure that you book a lodge.
We started our holiday in a Club suite in the main hotel building. It was very nicely decorated with what looked to be a new bathroom but it only had a fridge with some crockery and cutlery. We asked and they did bring a microwave. As it is under a thatched roof they do not supply a toaster and you have to eat your meal sitting on the bed. The worst thing about the rooms at the front is the traffic noise.
There is no double/secondary glazing and vehicles whizz down the hill at about 80mph until late at night and from early in the morning. We were moved to Kingfisher 1 which is a two bed lodge with a private terrace but perilous parking for a large car.
It looked rather tired and the carpet in the dining area was very badly stained and needed replacing. However, we had lots of space and as in all Diamond Resorts, the beds and bedding are v comfortable. Outside there was a table and four chairs but nobody had cleaned them and there was a lot of bird poo on them. The peacocks were in fine form and noisy- we saw some delightful peachicks.
WE ate in the restaurant one night which was fine and reasonably priced. It has a lovely indoor swimming pool on site and my husband had a massage. Lizzy’s Larder has a shop on site selling essentials and a farm shop along the road where you can buy delicious ready-made meals to heat up, cakes and desserts. You can also have a cream tea, tea, coffee and cakes. Also close by is a petrol station, also selling essential and newspapers.
There is a big Waitrose in Holsworthy which is recommended. The resort is well located to drive around the west country – Lynton and Lynmouth to the north, Bude, Bideford and Westward Ho on the west coast. RHS Rosemoor Gardens are to be recommended and they are not far away. Be warned we decided to go to the Eden Project on a wet day.
The A30 is being widened – job taking forever- dreadful traffic and very tedious. One day it will be completed Our 2017 AA map said finishing winter 2016/17! When we finally arrived at the Eden Project, a coach efficiently took us to the entrance. We were horrified at the number of people waiting to go in. We reckoned it was going to take us best part of an hour to pay and then they were holding people back once they had got through the tills because it would have been too crowded in the biodomes. We had a coffee and cake in the cafe – no queue there and wandered around the shop – which was excellent Lots to buy. By then the queue was even worse so we gave up.
You probably need to book online – I don’t know whether you can prebook at the timed entrance. Staff said that it was better to come in the afternoon.
We will definitely go back to the resort but we will be more specific about where we want to stay.
Disappointment, apartments desperately in need of refurbishment
We stayed at Woodford Bridge for seven nights in December and were really disappointed. We had an apartment which was designed to sleep 4 but personally, I think if there had been 4 of us we would have been very cramped. The decor was very tired and in need of redecoration.
The first apartment we were given had a really musty smell and thick layers of dust on the skirting boards and radiators. Also lots of cobwebs and scuff marks on the walls. The carpets were also stained. We complained and were offered a reclean or choice of a different room. We were given the choice of 2 other rooms, both were marginally better. We moved ourselves. During the week other issues arose. I had a bath one night and the water went down the overflow. I then found myself lying in a bath of black scum, which came out of the overflow, not very nice! Next day I asked the cleaners to put some bleach down the pipe. I could not believe how they just sprayed a bit of cleaner spray on the outside of the overflow.
In the end, I bought a bottle of Domestos and did it myself, including removing the mould from the shower door.
The oven door did not shut properly and as a result, did not heat up. The hairdryer also had to be replaced.
I cannot fault the reception desk staff, who were always friendly and dealt with all our problems efficiently. It is the accommodation which urgently needs money spending on it.
I used the leisure centre which is a real bonus and I did have a fantastic massage on site.
Great Service onsite be aware of hidden extra charges
As my review title indicates the staff were exceptional and a credit to Woodford Bridge. However, there are hidden charges that are not written anywhere for example a charge for a towel at the leisure facility. As we purchased the leisure package as part of our stay we did not expect to pay for towels.
Also the charge for the use of the leisure facilities includes wifi is a joke at £20 per day!! The Diamond group customer services are not as customer focused and have failed to deal with my query based on the above and I would not recommend using the Diamond Group due to this.
We got substandard accommodation - it’s luck of the draw!
Do not believe the pictures on Diamond Resort website.
They are just one apartment and are not representative of accommodation on site. We were given a two bedroom unit. Very run down, old pine furniture including the beds. In the tiny kitchen, the worktops were all scared, the floor was orange lino, again scarred, the unit under the sink was down to bare MDF, the fridge freezer was rusty. I could go on and on. Told they might be able to move us a nicer unit the next day – we did not stay, choosing to drive home through the night instead.
Allocated wrong accommodation - no refund or apology
We have stayed several times and usually had a good experience. However, on our last visit, we were “allocated” (yes, that’s what they call the process, not “offered”, a more appropriate word, I feel, when dealing with a customer) a suite specifically for guests with a disability. No carpet in the bedroom, all kitchen surfaces low for wheel-chair users, bathroom and WC adapted for users with limited mobility. Marvellous for guests who need these features, and, if I or my wife were disabled, I would be the first to request this type of accommodation. Fortunately, we are both able-bodied. I paid in advance for a double suite. I did not say we had any special requirements for our stay. On arrival, at around 9pm, and after a 100 mile drive, the hotel staff claimed all their accommodation was full (this was 12th February !) and offered no refund when I refused to accept this “allocated” suite. Nobody at the Diamond Resorts management level can grasp the concept that if a guest considers the accommodation offered unsatisfactorily there can be no argument about it. A refund and an apology must be the automatic – and immediate – response.
Stayed here for one night in July 2011, the weather was beautiful and the beaches of Devon were divine. But The Woodford Bridge Country Club was not good. The accommodation was dated and even worse it was not clean. Heavy dust on the carpets, and many other surfaces. The whole place smelt of dust as soon as you walked in, a finger run across the dated bed headboard produced thick grey dust to fall onto the bed pillows… a disaster for any asthmatic. the water pressure for the shower was pathetic and there was very little temperature control… basic stuff.
Add to this the bland and soulless reception and bar….with food that was not cheap, but worse than I can cook…(and I am a rubbish cook!) Linguini with Mediterranean chicken, I mistakenly thought well they can’t do much to wreck that…Wrong! Overcooked linguini, processed and tasteless chicken bits, foul tinned or jarred olives, a bit of onion and some tinned tomatoes…no seasoning = a very disappointing meal. Didn’t even bother with breakfast!
The whole place does not seem to have any atmosphere or soul, it is uncared for and bland. It is indeed a shame as with a little money and effort…oh and a decent cook this place could be quite a haven. Apparently, it is Timeshare….pity those who have wasted their money.