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Westgate Myrtle Beach Oceanfront Resort Complaints and Reviews
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is some feedback from guests who have stayed at Westgate Myrtle Beach Oceanfront Resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Disappointed by Westgate at Myrtle Beach
Customer service is lacking. After waiting in line a long time upon check-in we were assigned a room that did not meet our expectations. I specifically called the resort at Myrtle Beach to check on our room design and was told twice we would have an oceanfront room one month before we arrived. I called two weeks before our stay and was told “no problem”. This did not happen. When we arrived I called and talked to the front desk several times and was told the manager would call me back. I finally made a call after waiting over an hour and I was told at the front desk that the manager would indeed call me back. After waiting another 45 min. I called the front desk and asked why I had not been called back?
I was told the manager would call me back. I waited again for about 30 min. And finally called the front desk and asked if I could talk directly to the manager. I did finally get through to the manager and he told me he would check on getting me an oceanfront room, gave me the information, and I told him I would call him back in 5 min. after talking to my family. I called back and could not get a hold of the manager and was told he would call me back. After waiting again, I finally called back and asked for the manager and he told me he never got my messages and he would call me right back.
This did not happen, waited again and finally called back and informed the clerk to give the manager a message that I was not going to wait anymore and I would be contacting the Better Business Bureau. I read the recent reviews on Tripadvisor and was reluctant to book this resort for my family’s vacation. However, I was willing to give them the benefit of the doubt and went ahead and booked a room.
I am sorry to say that I should have read through the resorts very carefully as there are many negative reviews posted online and I would expect this alone would alert top management and the current resort management and staff.
I suggest you read the reviews and make an informed decision before booking at this resort. There is not any way we would recommend this resort to anyone to stay at this resort based on our recent stay. We expected more from the Westgate Resort chain as it has been a resort company that has provided quality service and excellent customer service at other resorts we have stayed at. I did get a call after I left a message with the clerk at the front desk from the manager soon after I left the message about contacting the Better Business Bureau. This seemed quite a coincidence that I was called within 10 min. However, my family and I had already left the resort as we had plans that we had made for the day and due to the length of time we waited for calls to be returned, we had to make calls to cancel those plans for the morning.
The parking is awful here. They gave us a VIP sticker to park in the lot adjacent to the resort. However, it did not give us any additional parking. We had to park 100 yards away 95% of the time while staying for our seven-night stay in a three bedroom room. If you stay here ask for the tall towers as they are the recently remodelled rooms. The other rooms all need to be updated. Remember that if you ask for an oceanfront room you may get a room that is oceanview and ask to have a room above the seventh floor or you may be viewing a parking lot with a sliver of the ocean.
My family was looking forward to a wonderful 4-day weekend at Myrtle Beach matched by a perfect weather – mid 70’s in October!!! The sand in the oceanfront was definitely nice, not overly crowded – but this is due to the off-season.
This resort should not be considered as one as staff lacks a great deal of customer service skills. Our family has been in a lot of resorts and typically the employees cater to their guests!!! Not at this Westgate….. The staff are always in a hurry to get you off their hair like they have anything better to do. Needless to say, our first impression was the best, to begin with, and the series of events that followed just sums up the quality of service at this resort, and do not count on the management to do anything about it.
Our second night, after spending the day at Pawley’s Island, the beach, local eatery, and a fabulous view atop Skywheel, everyone is exhausted so we head back to the “resort”. Due to lack of space in the main parking lot, we have to park across the street and walk a block back. Upon arriving at our room 629, our daughters saw roaches (dead and alive!) and some other bugs (not sure what they are – will upload a video on youtube and repost the link here, if not – search youtube for: Westgate Roachtel myrtle beach october 2014).
We are one of the unfortunate ones that got a room at the dated building and not the North Tower. Headed to the front desk to address the concern, but the response we receive was “we didn’t have to move, it was our choice to” and this was at 11PM.
And management made it seem like we purposely planted the bugs in our room so we have something to complain about – are they serious? who in their right mind with children will ever do such a thing… regardless, this staff did not do anything that a resort would do.
To sum things up, if you want to have a great time you might be better off reserving a room at the EconoLodge next door or perhaps move a couple more miles north, but certainly avoid this rundown bug/roach infested low-sort quality service run by below-subpar employees.
DON’T GO HERE!
I was contacted by Monster Reservation Group trying to get me to attend a timeshare presentation at several locations.
Since I visited Myrtle Beach at least 2 times a year and have always tried to get a room at the Westgate Resorts new tower (north), I jumped at the chance to stay there and possibly purchase a condo unit. My trip was scheduled for 5 days/4 nights on 08/23/2017 – 08/27/2017. Check in was quick and easy, but we were not at the new tower, we were at the old remodeled hotel. The front desk person was super nice and explained to us all that the “resort” had to offer. She took a credit card for “incidentals” and placed it on file. Smooth sailing….or so I thought.
My son and I checked in on Wednesday to a street view room on the 3rd floor (room 331) overlooking the rooftop of the 2nd floor. It included a perfect view of all the air conditioning units and trash that had been thrown from the upper floors. I immediately went back downstairs and requested to upgrade my room to an oceanfront and told them that I would pay the difference in cost. I had 3—THREE- people look at my account on the screen and then a man advised me that I could not upgrade or change anything regarding my room until my tour had taken place. I told him that they scheduled my tour on Saturday and I check out on Sunday. I wouldn’t want to change it then. He apologized and said that there was nothing he do. So, we dealt with it.
Get back up to our room and I proceeded to Clorox clean everything as I do whenever I check into any hotel room. I also strip the bed to check for bed bugs and then check all the linen including pillowcases. We had a double room and on one of the beds, there were blood stains on the inside blanket that was made up into the bed. I called downstairs and told the front desk. They sent someone up with a throw blanket. That was NOT what I told them. I told them it was a blanket that was made up INTO the bed. After showing him the blood, the young man (very nice) came back with the correct coverings. I told him to leave that throw blanket too because if they didn’t change this sheet, then they probably didn’t change the blanket either.
After getting that rectified, we realized that there was not any free Wi-Fi as advertised. I went down to the concierge desk and asked for the Wi-Fi password. He said that it’s $9.99 a day, but they will give me the password AFTER MY TOUR…ON SATURDAY!!!!!!!!!!!. Upon taking my first shower, the shower was COLD! I could not get it to warm up. I called down again and they sent up a maintenance person to check on the shower. He did a couple things and told me that it was better now. He said that the pressure gets low when lots of people take showers at the same time. I’m not sure about the pressure, but the shower was cold. I didn’t complain about the pressure, but it was working now so whatever.
This place is the pits, but I digress. So, my son and I decided to make the best of our last vacation of the summer. We hit the pools and lazy river. On day 3 I took notice that I never spotted anyone cleaning the pools the entire time I was there. I leave out early in the mornings and always notice pool cleaning at other places I’ve visited. There was also no indoor pool at this RESORT. Day 3 is also the day that we had to wait from 9:30am until 5:00 pm for clean towels and washcloths and the day that the toilet decided to stop flushing. After waiting an hour or so, it began flushing again.
So, here we are on Saturday the day of the tour. They are really going to try to get me to spend thousands of dollars on a resort after all the issues I’ve had. I tell my salesperson, Sunny, of all the problems I’ve had. She immediately tells someone in charge (Alayna I think). Alayna goes to the front desk and my account was pulled up AGAIN and viewed by a few more people. Alayna comes back with the Wi-Fi password, $25 food voucher, and apologies. She said that my account was thoroughly notated of these problems. She said that they should have upgraded my room OR MOVED MY TOUR TIME EARLIER THAN SATURDAY w/ a check date of Sunday. No one did any of that.
Last day, 8:00 am check out. To add insult to injury, the front desk girl, London, spends a few minutes reading over all the notes on my account. She then tells me that she is sorry, but I was supposed to have paid for taxes when I checked in. I looked at her in utter shock. She said that she didn’t know why the clerk didn’t see it before. I asked her if she was seriously CHARGING me something ($52.00) after all the issues that I’ve had here. She said yes. I asked to speak to a manager. Leann came out and stated the same thing. I told her that my account had been pulled up MANY times and read by MANY people since I’ve been here. Why am I JUST now hearing of a charge upon checkout??? She said she couldn’t do anything.
I would NEVER recommend this place to ANYONE!! It is horrible. How dare they try to sell a permanent timeshare to someone and treat them like common trash. I wrote a complaint note while there and turned it in to London and addressed it to “Jen” as she suggested. I don’t know how far it will go and I promised to tell all the travel sites and other people of my experiences at the Westgate Resort Myrtle Beach.
Stay away from Westgate Myrtle Beach
stayed a night at Westgate Myrtle Beach Oceanfront Resort, the worst experience ever had at a hotel.
Travelled the whole world staying at cheap and expensive hotels but never had our vacation ruined before.
It started with bath tab that dint drain at all, asked for it to be fixed just to have two different front desk employees walk away behind the curtain.
3 of us couldnt take a shower for 24 hours. In the evening they told us that we had to go park at an overflow parking almost a mile away from the hotel.
Had to walk back under pouring rain, ruined a pair of shoes and couldn’t even take a shower because of the non-draining tub. worst experience ever will make sure to never stay at Westgate hotels.
Other than location, absolutely the WORST
Have been using Time-Share resorts for ten years, and our March ’14 stay at the Westgate Myrtle Beach Oceanfront was the absolute worst. While the bed was comfortable, the room was not clean…dirt on heating unit lovers, rodent turds by the refrigerator, etc.
In the fitness centre, 3 of 3 elliptical machines were out of service, 2 of 3 bike electronics did not work, 1 of 3 treadmills was broken, and the leg press cable was seized. The sanitary wipe container was empty the entire week.
General maintenance of the buildings seemed to be non-existent. For example, the exterior door to the activities room closure lock was missing. Anyone could simply walk in, without a key card.
The elevator appeared to not have been cleaned in quite some time. On the good side, a beeping smoke alarm was tended to within a half-hour, and a non-functioning toaster was replaced just 24-hours after reporting it.
We will never stay at another Westgate “Resort,” nor will we ever give a positive recommendation to family or friends!