Let Us Help You With Your Diamond International Rancho Manana Resort Timeshares Relinquishment & Claims Today!
Fill out your details below and we’ll get straight back.
Alternatively, give us a call on 0800 470 3900.
Owners & Guests Comments – Rancho Manana Resort
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are a selection of reviews and comments received from timeshare owners and guests of Rancho Manana Resort. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
I have stayed at Rancho at different times over the last six years.
However, in the last two years I feel it has deteriorated somewhat. It has become noisy and less of a relaxing place. We had the misfortune of having a large family with teenagers who constantly played loud music at all times staying below us. This also included the pool area. The pool area has always been a very calm and relaxing place.
However , this year a group of people up to 20 continued to drink and play loud music in the pool.
Despite our request to lower the music, we received a negative response. This made it too uncomfortable for us to stay and left the pool the two days they were there. I hoped that speaking to the management that they would intervene and deal with the situation. Sadly not !
They just shrugged their shoulders and did not want to get involved.I felt quite shocked by their lack of interest and response.
At this point, I felt that I could no longer spend time at the pool or at the casita due to the noise and disruption. Because of this experience I have now decided to book future breaks at The Boulders! If you wish a peaceful calm oasis at Rancho forget it.
Noisy and thin walls
Day one was constant noise from the upper floor from 7am on, called the front desk, no one ever came or called back.
Day two, weed walkers 7:30 right in front of the bedroom, weed blowers right behind the weed wicker guy
Ceilings are so thin you can hear every movement in the living room and dining areas upstairs, this includes wood dining chairs sliding across the wavy Saltillo tiles.
My advice, get an upper room or go somewhere else.
Rooms were visually appealing, but plain thin wood doors don’t stay shut and don’t match up easily to get them closed together,so probably some of the noise from the above unit was guests wrestling with the old style wood plank doors….if you don’t mind noise, or get up at 6:30 am,this might work for you…but if you flew overnight and have a time change…go somewhere else.
This is non stop noise if you have anyone above your unit, or if it’s gardening day.
Complained and it was like the front desk was reading her response off of a piece of paper and her closing statement was like she was programmed to only say the same 3 lines no matter what your call was about.
Bottom line, get an upper unit.
Nice resort, good restaurant, terrible reservation and registration experience
Rancho Manana is very nice and the on-site staff were very nice but the procedures they are forced to follow are ludicrous and that makes for a very bad guest experience.
The front desk can not adjust a reservation. You have to call the central reservations number! My experience was that central reservations screwed up one of our reservations, and eventually admitted the mistake and refunded the money. But the front desk could not help with the situation, even though they could see the problem, which was obvious. They had entered a duplicate reservation.
I had to call central res, explain the situation and then wait for them to research the situation and then get back to me with a resolution. Well, I was hosting a big family reunion and had a million other things to attend to.
Any reasonable property would have dealt with this quickly and easily at the front desk but not these knuckleheads. Whoever is making the rules for the property cares more about their internal issues than guest satisfaction.
So just beware, a nice property but a bad res/registration experience that almost cost me a few hundred bucks.
Excellent accommodations in a scenic relaxing setting
We stayed there for three nights, enjoying a luxurious, roomy two-bedroom casita, well-appointed with top-notch furnishings.
The grounds were well-kept and scenic. A few negatives: the resort itself was hard to find initially, our was on the second floor, with a long stairway to carry our baggage (with no help offered by staff).
Our room didn’t have much of a view except the next door neighbours from our balcony deck.
Rancho Manana is A Diamond Resort
I would have preferred to deduct 1-1/2 stars for a few things which I will mention below.
The resort itself is quiet and very lovely.
For that it is 5 stars. In a 5 star resort, however, you would expect all or most of the experience to be just that, 5 stars.
This is a Diamond Resort and we have stayed with them (in other states) before.
I have seen some of the same at some other Diamond Resorts and why we won’t stay with them in the future until this improves. No free WiFi in the rooms — but we pay a resort fee? That’s not acceptable for us.
We were paying for a view room — but no view (except of the parking lot). Not acceptable for us.
Everything was “counted” — paper towels, coffee, etc., silverware, but a charge for extra coffee, etc? Not acceptable for us.
One last thing that was troubling, our 10:00 AM checkout which was non-negotiable since it was Memorial Day. We have never had a 10:00 AM checkout before, so this was a first for us.
There was a bit of noise coming from upstairs due to kids running around (get a 2nd floor room if you are bothered by noise above you) but the interior was spacious, clean and comfortable.
The grounds are beautiful and cosy.
It is an easy walk to the shops and other restaurants & bars too.
Rancho Mañana Resort Timeshare Reviews
You never have to leave
This property is managed by Diamond Resorts, although not all units are owned by them. They take obvious pride in maintaining it well and keeping it unique. The furnishings are not standard resort material, the baths are large and well-laid out, and they offer DirecTV rather than local cable. There is a golf course on premises and a restaurant, Tonto’s. There is no internet service in the rooms and even in the lobby area it is much slower than most people will be used to (about 1/2 MBS). There is a pool and hot tubs but no exercise room. The second-floor units are accessed only by exterior stairs. Not all units have great views, but they are all very restful. You’ll see various wildlife — birds, rabbits, and perhaps javalina — on site. We have a tough time leaving after a week of this.
Rancho Mañana has a lot going for it: beautiful setting in the foothills north of Phoenix; large, well-appointed southwestern-style two-bedroom, two-bath suites with fireplace, upscale kitchen appliances and quality linens.
Unfortunately, issues with poorly trained staff really tarnished our experience and caused me to drop my rating of the resort to just average.
The two women at the front desk were friendly but quite clueless when it came to handling guest issues or questions. I’d received an advance call from the resort, confirming our reservation for an upstairs unit, but on arrival, we were handed keys to a ground-floor unit. Our only view was a parking lot. ‘Nothing else is available,’ we were told. ‘We’re fully booked.’
No other explanation was offered even though the place appeared nearly deserted during our stay – we saw few guests or cars in the parking lot. We did, however, hear people arriving in the unit above us late that night – loud footsteps up and down stairs as they unloaded their car, footsteps overhead as they walked around the unit, sounds of showers being taken, toilets being flushed.
The front desk was equally clueless about Tonto’s, the on-site restaurant, or about suggestions for other area restaurants. ‘Tonto’s is very popular,’ one woman said. ‘I doubt you’ll be able to get in.’ It took a while before she finally offered to give us the phone number. Eventually, it occurred to her to make the call for us. We enjoyed our dinner at Tonto’s that night while noting that the place was half empty. Although Tonto’s does not serve breakfast, the women were equally clueless about breakfast suggestions in the area.
Great place to stay in Cave Creek
Rancho Manana Resort is a lovely resort located in the quiet little ol’ western town of Cave Creek.
We had a ground floor unit this time…I had asked for an upper level unit but they said these were all taken…though a unit with a better view than the parking lot would have been nice too…maybe next time.
The units have 2-bedrooms and 2-bathrooms plus a washer and dryer and are nicely furnished with high end kitchen appliances…Viking stove and Sub-Zero refrigerator.
We arrived towards the end of the rain they had received from the remnants of Hurricane Norbert so there were still indications of the rain/flooding they had received…looked like the staff was working hard to get it all cleaned up.
All in all, this is a wonderful place to stay…very quiet and comfortable.
Great Place to Stay!
Rancho Manana Resort is one of the top 50 Golf Courses in the United States, but it is also a great place to just stay and unwind. The casitas are large, so it’s like having your own apartment.
We stayed in a first-floor casita, our daughter and her 2 kids stayed in a second-floor casita. Both are very spacious, sunny, and well appointed. . A couple of notes for staying at Rancho Manana Resort.
There is no Wi-Fi in the condos or anywhere but the Registration area and there it is weak at best, so plan accordingly. I used my i phone to get my emails and worked around this. There is also no maid service.
At first, this sounded weird, but we actually liked the privacy of this and didn’t mind making our own beds.
The pool is not big, but there weren’t many guests at the pool area any time we went down there and we enjoyed it.
There is no fitness centre or Spa on grounds, but the golf paths are cement and if you take the path up the mountain ( yes, up the side of a steep pathway ) you can enjoy a great view of the town and a fantastic moon rise after dusk. A very relaxing place to stay.
Cave Creek is just down the road and is a very western style, old fashioned place to visit.
Walking distance if the weather is not too hot, which it is this time of year, but only a few minutes by car.
The shops and restaurants there are a treasure trove of pottery, western wear and antiques Buffalo Chip Saloon has a rodeo on Wednesday and Friday nights and it serves terrific food for red meat lovers and has a cold beer on tap.
It seemed everyone was friendly and outgoing anywhere we went.