We’ve been members of RCI for 13 years and Mizner Place at Weston Town Center is one of our most disappointing experiences. For the first time we reserved a “last call” condo. When we arrived they told us we were in an B unit, which turned out to have no dishwasher and no stove, just two heating pads for I don’t know what. There was no pre-notification that our condo would have such a limited kitchen. The front desk told us that it would notify us if and when a larger A unit was available. Four days later there has been no call.
The sink leaks and the TV in the living room is an old large RCA, not a flat screen as in most of the gold rated RCI condos we have stayed.
As I’m writing this (on May 29) the fire alarm just went off and I have to leave the room.
I returned 40 minutes later when it should have a 5-10 minute pause, but for the incompetence of the front office staff.
With many guests milling around outside the front desk supervisor and an assistant told me only the fire department could shut off the alarm. They said they had called the fire department twice. Also, when the alarm goes off it instantly registers in the fire department.
I told them to call 911. After a half hour the first fire truck arrived. Ten minutes later the alarm noise ceased. I asked the chief fireman why so late. He said their initial call on their cells was that it was a trapped elevator to which they don’t respond, nice to know about the Weston fire department policy. Also, the alarm only rings at the protection agency, not the fire station. They only responded to the 911 call. So the hotel staff had not known the proper fire alarm procedure. That dropped my rating of Mizner Place to a 1.
Other than that the pool area is nice, as is the furniture in the unit and the surrounding town of Weston FL. And the employees are courteous, lifting my Mizner Place rating to a 2, but certainly unsatisfactory.