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Marriott’s Desert Springs Villas II Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
We checked out the Sunday morning and I complained again at the front desk. No apologies, no offering of a discounted stay, nothing.
We paid $800+ to stay here for two nights and did not expect the room to be infested. I couldn’t let this sit so I called back on Monday after returning home and promptly washing everything in my suitcase to make sure I didn’t bring any bugs home. All I was offered was $50 off stay. $50! I would not recommend anyone stay at this location. Poor service.
Check-in at 5:30 PM?
After receiving an online form asking about some preferences and guest needs, like early check-in, lower level or higher level villa, etc, we choose a lower level, high chair and early check-in at 1PM.
To avoid any issues with the early check-in (not guaranteed) and because we have a 1 year old baby, we decided to arrive at 4PM (official check-in time of the hotel) and we ended up receiving the room at 5:35PM. They don’t care if you are going with a baby, they’ll make you wait for hour and a half or more. Also, our requests for a lower floor room (because of baby safety and to avoid stairs because of the baby stroller) was a “No”. We asked for the manager but she was too busy. While I was waiting I spoke with another couple, also with a baby; they had been waiting for their room for 5 hours!
Smoke alarm went off all during night; 2 nights in a row! Hotel management terrible
Worst Marriott property
I am a rewards member of Marriott for the last 15 years and stayed at numerous Marriotts worldwide. This property should be an embarrassment to the company. The check in took about 45 minutes as there was a disagreement with the online booking. The check-in clerics (both of them) were completely rude and disrespectful – not at all what one has come to expect from Marriott employees. The manager when called was as rude as you can be – and never even addressed us, just the cleric who summoned her and acted annoyed to have been bothered by the cleric. The room service was non existent. The previous tenant had left bird feathers on the floor along with the smell of birds – this is a timeshare so the owners do bring their pets with them – but for the housecleaning not to clean up the room is not acceptable. We spend time at the Mariott resort next door and found that resort to be excellent in typical Mariott fashion. So I am not sure why a timeshare next door is so poorly managed. Do not stay at this timeshare for less money you can stay at the resort next door and get typical excellent service consistent with Marriott way of doing business.