Marriott’s Canyon Villas Timeshare

As a lifetime platinum of Marriott and Starwood, I have stayed at many properties.

The studio room we had was one of the most uncomfortable I have ever stayed in. We pre-paid for four nights and departed early and moved to another property, forfeiting the last night because we were so unhappy with the room. Our willingness to do that should speak volumes. I could not sleep – you could hear everything in the suite above us and in the hallways.

The small kitchen area really is right on top of the bed – the frig noises were also loud. By small kitchen, it was a microwave, small refrigerator, and a small sink.

There were dishes, glassware and utensils – but no dishwasher and no place to wash the dishes.

This was a small room to begin with and in it is crammed the small kitchen area, a king size bed, a sofa sleeper, a table and two chairs. It was cramped. The bed mattress was uncomfortable.

There were multiple design flaws – for example you can’t open the bathroom door and the closet door at the same time, both block the entrance and conflict with each other.

They are both in proximity of the small kitchen area. With just two of us, we were tripping over each other – can’t imagine how uncomfortable it would have been with four. Even the safe in the closet was poorly designed, the door opened out – virtually requiring you to crawl into the closet to place things in or retrieve things out of the safe.

For Marriott – Starwood frequent travelers – it may also be important to know that the property doesn’t really have any of the benefits you would be allowed at other properties – for example the latest check out that could be granted was 11:30 – normal check out is 10:00 – no late check outs allowed.

We tried to change rooms – the only other option we were offered was a room that has a very strong bad odor. Additionally, in our studio the bath was moldy and the bath fan appears to have never been cleaned.

I tried contacting the manager multiple times to discuss and was continually told she was not available, wasn’t on the property. The one bedroom or two bedroom rooms may be an entirely different experience, however based on our experience I would not recommend this property and we will not be returning.

We moved to a Residence Inn and the studio room we had there was about 2.5 to 3 times the size of the vacation club studio, very nice, and far more comfortable.

Not what you expect for a Marriott property.

We are Marriot gold members and travel a lot. Never have had problems checking in early. My husband tried and spoke with Dom at front desk. He told my husband he would call him. No call, 3 hrs later. I then went to front desk and again spoke to Dom.

He said he would call housekeeping and then call me. No call. I then went again to front desk and spoke with Colton and he did say we could check in at 330. We are only in Arizona for my son’s baseball tournament ( it’s 105-115 degrees, why go there?)

Anyways, at the end of our week, in our kitchen I see a baby scorpion and take care of it. (I wish I would have taken a picture but I was caught off guard), I call front desk and speak with Miranda. I tell her about it and she just states, can we send someone out. She did not say, is there is anything she can do or apologize for the inconvenience. I just say we are checking out early. Personally would not stay there again. ?

Where do I start …….. Construction at the pool meant we had to travel to the JW Marriott and pay higher prices for food and drink and use of the adjacent hotel pool. Noisy construction throughout the resort. Noisy neighbours upstairs. I see these are complaints made in recent reviews. All the hotel does is apologise, but they don’t do anything about it!!! It appears that if they say sorry then everything is okay.

Cleaners knock on your door at 8am or 8pm to clean your rooms ……. And that is if they turn up at all. You have to ask them to change your sheets and even when you ask they don’t do it!!!!!!

A very average resort for top dollar prices!!!