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Loch Rannoch Highland Club Customer Reviews & Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Want to stay here? Best of luck!
Where to start? We had booked a unit in the Loch Rannoch Highland Club for a Christmas Break. Having swapped a timeshare week for this through Interval International , we expected the same quality and comfort we had experienced at other sites we had visited.
We were greeted at the office by a very cheery chap who welcomed us and, after a few preliminaries, informed us that the electricity on site was very expensive (we were already aware that the average weekly price was £40 on top of the weekly rental – a bit unusual but not excessive) but were also warned to switch off the heating and hot water if we went out for the day and that the Sauna, which we were all looking forward to using cost £10 each time in electricity.
OK this was not ideal but, as we were in the mood to make the best of it we drove to our unit. Well, I say drove but we had to park at the bottom of a very long and steep set of stairs to get to the front door. This meant manhandling cases, food, and all the accoutrements for a weeks stay up the ‘north face’ in the pouring rain.
Opening the door to our little haven we were immediately impressed by the smell of dampness. The lodge interior was actually colder than the outside. As we inspected our new home for the week, it became apparent that, rather than a cosy haven, this was going to be more endurance than enjoyment.
During our stay we found; leaks in the conservatory roof (which already had mats below to soak up the water), ice cold and damp beds (the unit had not been occupied for 6 weeks and had not had any heating on in the interim); a shower which trickled alternately cold and scalding water; scratches and marks on all surfaces; kitchen units that didn’t match; a ‘basic’ Sky package that did not even include the channels normally found on Freeview; well constructed cobwebs hanging from the ceiling above the living area; a dismal and dreary décor. Suffice it to say, we decided after 3 days of suffering to cut our losses, pack up and head home.
Leaving the ‘Resort’ was an interesting affair. We had to go to the office to find out how much electricity we had used (albeit most of it to make the place habitable in the first instance) and found the member of staff arguing with a guest who had had the temerity to phone up and ask for an up to date electricity useage bill (which we had been invited to do at the start).
After the member if staff had got rid of the nuisance phone call we asked for our up to date bill and after a friendly comment of “Oh, for Gods sake!) we were informed of what we had used.
Walking back to the car after our experience which was the final straw, we went back, packed as quickly as we could and after dropping off the keys to a very unsurprised receptionist who did not ask if we enjoyed our stay (just as well) we headed home to warmth, decent showers and beds which actually are warm after a night sleeping in them.
I would advise anyone intending to visit this resort, especially in the winter months, to either seek psychiatric help or stay at home. Yes, the scenery might not be as beautiful, but at least you won’t be living in a cold, badly maintained, damp hovel with rude and dismissive staff.
Not all units are equal!
We exchanged our own Gold Crown timeshare for an equivalent one-bed unit in this resort; we were bitterly disappointed.
Having read others’ reviews before and since we returned, we concluded that one’s experience perhaps depends on where exactly on the resort you are. Don’t get us wrong – all these units have the brilliant view across the loch, stretched out in a line about 30 metres height above the loch shore.
Our unit (and, we suspect, every other unit) was very well-equipped inside and ours had had some recent refurbishment including soft furnishings and white goods renewed. But for us there were downsides; this resort does not have some facilities that some might expect of a top timeshare resort. Read on, and we’ll tell you exactly what, rather than us rattle-on about the great days-out you can have (which we did have) in this beautiful part of Scotland.
This resort is now over 30 years old – it is reputed to be the first timeshare ever built in the UK. Over the years, things have changed and the hotel on the site now no longer manages the timeshare units. A separate organisation (The Highland Club) now runs things on behalf of the owners. The downside of that is that some of the ‘common facilities’ that were once integrated in the hotel (for example, facilities such as a members’ lounge, bar, laundry, games and leisure facilities) are no longer part of the resort and not accessible. A new owners’ laundry has been reprovisioned at the top end of the resort and one is of course free to use the hotel bar and restaurant facilities in the same way as any non-resident. But for us this is no longer an integrated resort and there is ‘no social place to go’ on the resort other than in your unit. For us, it was a major downside if you have a modest-sized 1-bed unit with nowhere else to go (in the evenings) and the nearest pub is some 10 miles away. The Highland Club, when it runs its own events, hires the local village hall.
It gets worse – the resort is split in two, with the hotel slap bang in the middle. You can see this clearly if you view the photo uploaded by reviewer zebi61 in March 2012 (photo41). In our view the best part of the resort is to the left and comprises all the following lodge types – Red Squirrel, Otter, Red Deer, Pine Marten and Highland. The hotel is the large white main block in the middle and splits the resort in two. To the right is a block of 16 units that looks like a row of town houses with parking beneath.
These comprise 8 Studio and 8 Apartment (1-bed) lodges and the following comments relate specifically to this area of the resort only. This is where we were, and these units are on the access road to both the hotel and the major (RH) part of the resort. Looking down from the panoramic windows from the view over the loch, all you can see is cars parked – yes, its the hotel and overspill car park. No landscaping, no trees (as in the other part of the resort). We noted external maintenance lacking – balconies starting to show rust marks through paint/plating, bottom tiled step completely devoid of its tiles (safe enough, but not the way to maintain a high-quality resort, in our view) and a whole section of tiles one metre wide fallen off the stairwell at the first floor. A 30-year old resort needs maintenance. We looked for similar sorts of defects in the ‘other’ part of the resort, but all seemed generally well-kept. It seemed like this was the ‘poor end’ of the resort. Certainly not what we expected to see in the ‘common parts’ area and not the way our own resort is maintained. Refuse disposal? – you’ve guessed – its over the other part of the site – that means walking (or driving) over with your bags across the front entrance of the hotel. See the practical problems having a split resort can bring?
So select your holiday unit here carefully because, in our view, not all units are of equal quality. Obviously one expects some variation in outlook and features across any resort, but we feel that ‘non-specificness’ created by an ‘average’ set of reviews fails to pick up the downsides for the Studio and Apartment units, comprising about 25% of the resort units.
Note that there are 8 more units known as ‘Lochside’ units further back down the road to Kinloch Rannoch, not in the photo referred to above. These units also seemed fine. There are (as expected) right on the loch.
Beautiful setting but room for much improvement!
Well to use a well worn cliche, it was a game of two halves! I’ll do the bad first so we end on a high! Having read other reviews I was aware that the electricity charge would be high.
Unlike and against the grain we were a bit more frugal than usual but still ended up being charged more than 12 pounds per day! This is just a blatant rip off and tarnishes what is otherwise a nice timeshare resort!
Other minus points have to go to the 80’s style kitchen which although huge and very well equipped definitely shows signs of age!
The heating system is also extremely outdated and this resort will never win any eco friendly awards! Electric heating in a most uneconomic way. Ps. No matter how cold it is outside there is no need to have the thermostat set at 30c on arrival. ( Let’s rip the DAE clients off!)
Decor and furnishings also need a major overhaul, the Lounge / Dining area wasn’t too bad apart from the conservatory which sorely needs attention but the bedroom / bathroom level could certainly do with a makeover, wall decor, wardrobes and beds definitely need to be renewed!
On a plus side, you will be surrounded by the best scenery you could imagine, Kinloch Rannoch is a jewel in the crown of Perthshire, lovely walks and so peaceful and laid back.
There is a real lack of places to eat within a short drive though so my advice would be to make sure you take plenty supplies with you although both Asda and Tesco deliver.
On the communication front, our lodge HL6 had good Wi-fi coverage, bit ropey downstairs. Mobile coverage wasn’t as bad as I expected but went up & down like a yo-yo on 3 and EE. It could go from nil to full signal from chair to chair!
I’ve read about hostility between the MacDonalds Hotel and the resort, it was closed for refurb when we were there but I would suggest that they bang their heads together and get some good deals going for visitors, to me it’s a no brainer for a mutually beneficial business opportunity!
Only 40 steps to Heaven
Oh my goodness, after a 8 hour drive we were presented with an apartment which although well appointed took a total of 40 steps to access. Once installed the view across the loch was very good on a clear day of which we did not have too many but hey this is Scotland.
Pretty much all you would want in the apartment to be self contained but do be warned about the climb to it. No mention in the booking and of course if you cannot manage a serious amount of steps you are in serious trouble for it is basically 18 miles from the nearest town.
There is only single parking per apartment and this is on a sharp slope requiring stone blocks just to be on the safe side. Alternative for the second car is about a 1/4 mile away, time to get very wet if it is raining.
They also allow dogs in their apartments of which there seemed to be many during our stay, whilst I have no issues with dogs per say I do not really like them to share my house. It seemed that quite a lot enjoyed barking which of course is what dogs do but it can be annoying to non dog owners who are seeking a little peace and quite.
As timeshare owner for over 30 years I found this resort needing a bit of an uplift the 3 bedroomed apartment we had was, to say the least, a bit dated and run down.
We exchanged through Diamond Resorts to which I am a Points member, and used to being given good accommodations when doing an exchange. What it cost me in points was quite reasonable for the time of year the view of the Loch from the sun room with full patio doors was outstanding.
The weather was quite good also for December but there was only 2 of us we booked a 3 bed thinking that friends would be coming with us but ill health meant 2 when we’re meant come could not travel.
The resort is quite a way from the nearest town Pitlochry 3/4 of an hour and Aberfeldy about the same south west nice towns wit few decent pubs and cafes, no problem with both of them.
My main three complaints would be the cost of the electric this was in my opinion extortionate by a meter, we only had 3 radiators on in what was quite a large apartment we made sure all the other radiators were off in the bedrooms we were not using, we did not use the in-house sauna as this was as we were informed £10 a session, the bathrooms had no radiators in them only a small fan heater on the wall and the floors were freezing.
We used an electric frying pan for cooking and the dishwasher we used 3 times during the week we just kept using fresh plates and cutlery, as there was enough for 8 people.At the end of the week were given a bill for £64 when I questioned it I was told “We don’t charge you for first day or last morning”
As I said earlier I have been in timeshare 30 years and never ever been charged this amount.
God know what it would have cost if we had taken our thermals off and put more heat on.The hot water was only just hot and if you had a bath the low pressure would mean by the time you put enough water in it would be cold.
Finally the parking was terrible we were lucky we were allocated 2 spaces one I nearly burnt my clutch out trying to reverse up it and the other was quite a bit away from the apartment up quite a lot of steep steps, not good if you had difficulty walking.
Most of the apartments are only allocated 1 space.