Holiday Inn Club Vacations Sunset Cove Resort Timeshare
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Club Wyndham
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Holiday Inn Club Vacations Sunset Cove Resort
Owners of Holiday Inn Club Vacations timeshares often find themselves trapped in infinite contracts with rapidly increasing maintenance fees which ultimately stems from a mis-sold timeshare contract. Over recent years there have been a number of ground-breaking rulings regarding mis-sold timeshares by many timeshare groups and resorts which have resulted in refunds and compensation. Many owners of Holiday Inn Club Vacations timeshare contracts are entitled to, or have already made claims.
There has been a huge increase in timeshare termination enquiries and complaints from customers with Holiday Inn timeshares. Some of the reasons for the timeshare owners at this report wanting to cancel their timeshare were given as high maintenance fees, aggressive sales people saying anything to get the sale and the resort owners ending up with timeshare agreement in perpetuity meaning that their heirs inherit the debt and the liability that goes with the timeshare even after the death of the resort owners.
Disappointed
Being British may cloud our view but the whole experience of staying at this ‘resort’ was disappointing.To begin with, our apartment was outstanding, a three bedroom apartment for just the two of us gave us more space than we really needed at a level that was excellent. From that point on there are little positives. Renovation work was taking place so every morning about 7.30 painters were setting up equipment to paint the outside of the building including the front of our apartment. This also rendered the pool out of action as they were working directly above it. There was no restaurant, the inside bar was closed and as the hotel was slightly out of the way you had to drive to eat.There is a shuttle service to the beach which we made use of but never again.
The person who dropped us off left us with a number to phone when we needed to be picked up. When we came to go back to the hotel we got no response and even when some helpful locals used their phone they couldn’t get a response. Luckily the hotel coach had a stop further up the street so we were able to get back to the hotel.
The staff were helpful and very friendly which was a pity when the hotel had shortcomings. Once again why do the management not warn you when you are booking that renovations will be taking place and why do they insist on charging full rate when there are limited facilities???
We were glad to move on to our rented accommodation at Indian Rocks.
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Holiday Inn Club Vacations Sunset Cove Resort
COMPLETELY DISAPPOINTED!
COMPLETELY DISAPPOINTED! Let me start off by saying the only person in the hotel that cared about anything is Daniel. We stayed at the hotel in late June.
The weather that weekend wasn’t too pleasant, to say the least. It rained all weekend long but we weren’t going to let that put a damper on our vacation. We woke up Saturday morning to rain coming into our room.
I reported to the from the desk and I was told they would send someone up you immediately. Unfortunately, no one ever came.
We used our towels to dry up the water that had entered through the front door. Saturday night heading into Sunday morning, there was a severe storm. The power was out in the hotel since early that morning.
As soon as my fiancée and myself woke up, we went down to the front desk to see what had happened. They explained to us that the power had gone out because of the storm. So we had asked nicely for an extra night only to be handed a flashlight. We were told we can use the flashlight to pack since the rooms were so dark.
As soon as we returned home from the vacation we called Amex to get a refund for the vacation. Amex told the hotel why we wanted our money back and they told them that they were curious the whole time and they will not be refunding us the money.
Needless to say, this is the worst hotel customer service I have ever experienced. I would not recommend this hotel to anyone unless they get new management.
STAY AWAY FROM THIS PLACE!!!
Stay away from this place! The staff are rude, not helpful, and the manager is very unprofessional.
The pool is small and there is nothing else to do at this timeshare.
The cost is high for not being on the beach and for the terrible customer service that you receive.
Check-in is at 3pm and check-out is at 10am no matter what. Don’t even waste your time asking for a late check-out, the staff would not give a late check-out for a wedding party that stayed over!
I overheard a guest ask where their shuttle goes and the man behind the counter responded “to hell”!!! Spend your money someplace else!!!
Nice resort but not convenient.
This resort is nice but not convenient. In my opinion, it is located too far from the beach. If I was to return to Marco Island, I would stay on the beach.
The hotel does offer a free shuttle, but I hate packing up to go the beach.
The staff was super friendly and very helpful.
This property does not feel like a resort, it feels more like a hotel.
The pool is small but it is zero entry.
The pool closed at dusk so no evening swimming.
The game room has air hockey, ping pong table etc.
The rooms are spacious. The furnishings are very nice but not all that comfortable.
However,the sleeping rooms and beds are really comfortable. Each unit has a screened in balcony.
The marina is in walking distance and so is several restaurants and a grocery store.
Pretty Hotel but Wouldn’t Book Again
We just got back from our week-long stay at Sunset Cove, and while it was a nice hotel, we wouldn’t stay there again. Let me start with the good parts: The condo we stayed in was beautifully decorated, fully stocked and spacious. Most of the staff members were very friendly and helpful. While the resort isn’t located right on the beach, we didn’t mind — it sits right next to the water’s edge by one of the island’s canal-like waterways. Very, very pretty.
However, the resort seems to cater only to families with small children. Or people who go to bed by 9 p.m. on vacation. There’s a free shuttle bus from the hotel to the beach, and while it was always quick and timely, the shuttle doesn’t run past 4:30 p.m. Also, the outdoor pool/hot tub and games room close by 10 p.m. — and they’re pretty strict about this. So if you’re looking for fun things to do (like sit in the hot tub for a little post-dinner relaxing or challenging siblings to a ping-pong game), either get everything in by 10 p.m. or stay at an actual resort that doesn’t shut down completely after nightfall.
Spacious suites, TERRIBLE service.
My family stayed here for a week in December 2011. We enjoyed the spacious suite, which was really helpful with an active two-year-old. I found the hotel staff to be useless. Although it claims to have a concierge, it offered one only on Thursday, which was the end of our trip.
And that person was someone who had worked the front desk for the previous days of our stay. When we asked for a hotel recommendation, we were told to try a place that no one had ever been to (because the place was new). Typically, a concierge can give details on any recommendations.
While we were staying, an older women fell in the parking lot right next to our car when we were returning for the evening. She was bleeding profusely. When my husband went inside to ask the staff for help, they gave HIM the first aid trip.
No one came out to make sure the woman was okay. That pretty much defines the staff at this hotel.
That being said, if you are travelling with a family and are looking for a non-solicitous place to stay (which we often are), I would recommend this hotel.
Just don’t expect ANY service.
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