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The Grand at Trafalgar Square London Timeshare
Very small room
Unfortunately, our room was tiny for a double room, and with the added view of industrial pipes and a wall very close to our window, it was fairly claustrophobic. Staff were friendly and the proximity to London tourist attractions was good.
Loud bangs every couple of minutes making sleep impossible
Every 2 mins or so ..three nights in a row.
Nobody stopped it.
Stayed in room 210 and 212 so even if you booked it already stay as far away from those rooms as possible.
Worst part aside from not sleep g three nights in a row was that nobody seemed to apologize or care very much or do anything about it.
There’s Gotta be a Better Choice!!!
Very disappointing hotel. Not as depicted online. No one to greet you upon arrival. Must cart your own luggage up a flight of stairs from the street just to get to check in. No luggage cart to get luggage to the room. (This after a 12-hour flight & £100 taxi ride from Heathrow airport). Small room for two adults & a teenager.
Pillows extraordinarily uncomfortable – like resting your head on an 8” marble block. (We requested softer pillows but were given more of the same.) We have 5 devices (all brand new) – 3 iPhones, 1 iPad, & 1 Kindle – after logging in to club WiFi, all were insecure.
No one at the desk had the technical experience to fix the connection issue. Huge inconvenience!!!
Supposedly free filtered water, but none was offered to us. Unhelpful recommendations from front desk regarding where to eat. Toilet design extremely annoying – first must raise the lid to sit on the seat, then lower lid to flush (lid covers flush button).
Requested washcloths but we’re just given more towels.
Requested voltage adapters (to use US prongs), but when we plugged something in it, blue sparks flew out & it tripped a fuse, cutting off the lights in our room. Yes, the staff are friendly, but they are incapable of solving problems.
Yes, the location is central, but surely there’s a better choice with a superior price-to-value ratio. So far (this is day two) this is the hotel from hell!
We booked the Grand believing the service would match the pictures online. While the hotel looked lovely the service was abysmal.
We pulled up to the hotel to check in and when reaching reception found there was no bellman, no valet and zero help.
My husband had to carry all our bags up the stairs, while the two desk clerks looked on. We then had to navigate around the city to find the parking area.
That done we headed up to our room which either was just painted or some form of harsh chemicals were being used. Terrible.
Later that night we called the desk for a cab and were told no, but we should be able to get one down the street.
The following evening the desk service was better. All in all wouldn’t stay there again.
Unfriendly and uncooperative
I had previously stayed at this hotel. In March I made a booking via booking.com, but tapped May instead of March.
I immediately tried to cancel. The hotel refused to issue any refund, even though they knew there was a mistake immediately rectified. Booking.com were very sympathetic and contacted the hotel to ask for a refund on my behalf. However, the hotel refused. I tried and they refused. They had two months warning to re-let from a simple human error.
Overall, I would not recommend this hotel, as they have made no effort at customer satisfaction. I will never stay at this hotel, as they effectively pocketed the money for nothing.
Won’t stay here again
I booked this hotel after reviewing the website and thinking that being a four star hotel it would be okay. I only booked for the one night as I had to attend a meeting early the next day. I travel very frequently and therefore believe that I have a reasonable expectation of what a hotel should be.
There was no one on duty at the hotel lobby to help with luggage or arrivals or to welcome you to the hotel, only people at the reception itself. Having a seven-week old child a pram and a couple of bags we could have done with some assistance getting in. Whilst I went to park the car, my fiancé wanted to breastfeed our baby and I sat her in the lobby area with our bags to wait until I returned to check us in. She has a very discreet shawl which she places over her head and shoulders which provides complete privacy to both the mother and any person who sees the feeding. This was after a lengthy drive from Bristol. The lady at the bar area approached my fiancé and brought menus, my fiancé explained that she was just wanting to feed our child and didn’t require anything at that time. She received a very cold response.
I checked us in and got to the room which was a wheelchair access room which we had not requested. This meant that the room had a wet room instead of a usual shower or bath. I returned and asked if there was a room with a bath as we had an infant and wanted to bathe the baby. They were pretty unhelpful and then said that a room with a bath would be an upgrade and then changed my room to one up some stairs on the same floor. We got to the room and found that it was just another room which this time had a normal shower, no bath. By this time I just accepted that we would keep the room.
The room itself I believe was not four-star queen room quality. It was very average.
In the morning we asked if there was any chance of a late check out for on hour and were told that this would cost £36.00 for anything after 12:00. Most hotels will help with an hour if needed.
I found the hotel cold and without any real hospitality. The staff remain in the reception and there is no feeling of welcome or any service beyond the minimum. There was no assistance or consideration for travelling with an infant.
I will go elsewhere in future to a place with true service and a warm welcome.