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Diamond Resorts Sunset Harbour Club – Canary Islands
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below we have listed the most common questions we receive on a regular basis. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Great place apart from building noise!
Booked directly with diamond resorts, 1 bed apartment with sofa bed which was huge.
View was of the street and would have preferred a pool view but not the end of the world.
Booked before Christmas but were then told of building work in February, the noise is quite severe around the pool and does not make for a relaxing time.
Well placed for access to Adeje, you can walk everywhere and no need for a car.
Good restaurant on site.
Would have been 4/5 stars if no building work.
Diamond resort member
We have stopped here over Xmas and new year for the last 4 years and have noticed the place is looking untidy and unkept with plaster and paint dropping off the walls of the complex..
To say they have upgraded and modernised the apartments we have always had one that has never been done..
These apartments are very dark and you have to have the lights on all day in every room when your in..
This resort used to be a gold star but its far from that now
Absolutely fine for the money
If you’re looking for a cheap week in the sun, this place will do the trick. However, if you’re not a member of Diamond Resorts, don’t go expecting a high level of service.
In usual Diamond fashion, lots of added extras – wifi (6€ per day per 2 devices), pool towels (1€ per day per towel) and 5€ to print your boarding pass for your return flight to name but a few.
My room looked directly onto the building site at the front of the hotel. I was told that I could move ‘no problem at all’, but would need to be the following morning.
The next day, the reception called and asked me if I was ready to move, at which point I was informed that the ‘admin and cleaning fee’ associated with moving to a new room would be 40€- very disappointing.
Most hotels would go out of their way to help settle an unhappy customer, but the phone was quickly put down on me when I explained that the fee wasn’t explained the previous night.
The hotel is located by the cheaper end of the town, but go out by the front and turn right and there’s plenty of really good quality restaurants to choose from.
To conclude, a decent hotel to get away for a week, but nowhere near as ‘luxury’ as other a Diamond resorts I’ve stayed in before.
We came here primarily for a rest and do little, on that score it worked well for the most part.
However the security gate which led out to the front was always propped open by Diamond staff, it was noisy around the pool and reception area after 11.30pm, so where was security?
The resort itself was not in a good state of repair requiring painting and some talc, the pool also had to be sealed while we were there. The apartment we had was B13 and was very good, but had no sun on the balcony after 12 noon. Will we back to Tenerife? Definitely.
Will we be back here? Definitely not.
We are Diamond Gold members and we expect a certain standard, sadly this resort fell below it.
The staff were very good, the apartment was very good, but the complex fell well short.