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Royal Tenerife Country Club by Diamond Resorts
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below are some comments and reviews received from timeshare owners and guests of Royal Tenerife Country Club by Diamond Resorts. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
On checking in we were allocated a very tired apartment! Having established before travelling that we would have a refurbished apartment or elite if available. Also ensured that safe was free (it was not! Reviews from trip advisor tipped us off so we could ask- however despite arranging a taxi to pick us up from the airport, free safe & refurbished room – NOTHING was as we expected!
We were very disappointed!
Jacuzzi bath was dreadful (see pic) next door apartment was being refurbished and patio area broken up (see pic).
The next morning we spoke to the manager who was very helpful & for a fee we were able to relocate to an elite app. Full marks for customer service!
Spent a pleasant week. ( the a la carte restaurant was closed – pity, but the pool bar was good. Neither are under the management of Diamond resorts)
Word of advice- If you wish to eat elsewhere be prepared to walk or get a taxi!
Check out was 10 am so we arranged (having paid another fee) to have a later check out -12 noon on the understanding we could get a porter to convey our luggage to reception i.e. when we phoned reception. (Our apartment was at the bottom of a very steep gradient with numerous steps hence the request!) Reception called a few mins after 12 to ask when we were leaving. At this point, we requested a porter only to be told there was no one available. We said we would be happy to wait, to which we were told the porter/s had left for the day!!!!
As you can imagine we were not amused, a sour ending to a relatively happy week. We had to transport out luggage in 24-26* C heat at midday up steps & steep gradient. On arrival at reception, the receptionist was surprised a porter was not available & then told us later that someone had been at the door!! Altogether her attitude was arrogant and unapologetic!.
Friendly staff, great value for money and lovely quiet location
Had a lovely stay at diamond resorts in November, staff were friendly and helpful on arrival. We stayed in Apartment 44 which was clean and spacious.
It had 2 bedrooms, one with 2 single beds than the other with a king size bed and en-suite with jacuzzi bathtub.
There are 2 supermarkets on site which do fresh bread, pastry ’s, fruit and veg as well as stuff we can get at home like Bisto gravy, Yorkshire puddings, uncle bens rice. The smaller supermarket dose cooked chickens to pre-order and the bigger supermarket dose fresh home cooked meals to heat up like chicken and mash, and paella. Very good value for money, you can get the bus from the bus stop Just a 1 minute walk down the road from the complex which takes you to Los Cristiano’s, and it’s very easy to get a bus back from
The bus station for just €1.80
There are 2 restaurants on site, and a few about a 10 minute walk away, we found an area called San bliss which was a 10 minute walk and had shops and restaurants including Indian and Caribbean. I’d recommend going to Los Cristianos or Adeje for big white sandy beaches, but there’s a local one which is pretty cute by the marina.
There is also an Internet cafe by the marina which is handy.
There were plenty of places to sunbath at the Royal Tenerife country club, there were vending machines on site as well as a tank to fill up water and a spa and gym. Would definitely stay again, just waiting for my deposit to be refunded. ;)
Golf del sur is the perfect place to visit for a quiet relaxing holiday and it’s very easy to visit the more busier places
Royal Tenerife Country Club
This magnificent development, spread over a wide area just North of the Golf del Sur, is effectively divided into two halves administratively!
One half is run by Diamond Resorts themselves, and the other half is by a quasi-in-house Company, who run the letting side for owners at the resort.
All the apartments, ranging from 1 bed to 3 or 4 bedroom villas, are well equipped, most with generous terraces, and provides all that is needed for a superb holiday, with 3 swimming pools, one of which is heated.
There are 2 shops within the resort, a beauty salon, jacuzzi and spa, and exercise areas. Views range from over the golf course towards the sea and the Red Rock, to mountain views to the rear and towards Mt Teide, the highest mountain and volcano in Spain!
Wonderful resort - a must visit hotel!
From the most helpful and friendly staff to the wonderful heated swimming pool – this is a great place to stay on Tenerife. Two supermarkets on site, a cafe, and the bus stop to enable you to visit other parts of the island (that’s if you can tear yourself away from the comfy sunbeds and relaxing in the sun) is just around the corner from the hotel.