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Boardwalk Resort and Villas Customer Comments
Our team here at Mercantile Claims are always on hand to help you with any issues, concerns or questions you have regarding your timeshare contract. Below is a selection of comments and reviews from customers and owners of Boardwalk Resort and Villas by Diamond Resorts. If you have a more specific question please contact our team of experts and we will respond with an answer as soon as possible.
Stopped here on our way home after our wedding.
Was really upset that we paid 290 for a room from Tuesday-Wednesday.
Price was not worth the room.
Was nice view but the planes constantly flying over made it not so nice.
Set our alarm next morning to take a walk on the ocean and before out alarm went off at 7, workers were pounding away steaks to wrap snow fence around the flowers!! Right outside our room and all down the boardwalk.
Went in search of coffee and breakfast because our expensive hotel didn’t even have a coffee maker in the lobby!
Upon return to our room we got ready to leave and housekeeping knocks on the door to clean the room…it wasn’t even 10am yet nor did I check out! I was livid.
My husband didn’t want to ruin our day so we just left. I was super upset that our first stop after we get married was bad!
Is this a campground or a resort?
My boyfriend and I came into Virginia Beach around 9 or 10 pm. All of the roads leading towards the boardwalk were blocked by police. We tried to get around to no avail so we decided to wait out the festivities at a local dive bar. We foolishly assumed that by 11:45, we’d be able to get in but that was not the case. We ended up going around a barricade to get to the hotel and checked in after midnight. While this is by no means the fault of the hotel staff, they could have informed us of the traffic issue so that we could have made arrangements to arrive earlier or offered a restaurant credit or something to get our stay back on track.
When we did arrive, the night manager was friendly but said that they were unaware of the street situation. The check-in process was unusually slow and some of the other staff were a bit unprofessional while we were waiting. When we finally got up to our room, my boyfriend actually laughed out loud. It was tiny and reminded us both of a dorm. The countertops and fixtures were in need of a remodel. Extra shampoo, soap, and lotion (no conditioner) could be purchased at the desk. There was an envelope for the housekeeper’s tip, to be left at the front desk upon check out. We were to put all dirty towels in the bathtub, all garbage in bags in the kitchen, wipe down all appliances and surfaces before we left… I’m not really sure why the housekeeper expected a tip.
The phone was constantly blinking with messages that were just dial tones. When I was finally in the room at the right time to answer the phone, it was the concierge trying to get us to come to a 90 minute meeting where they would undoubtedly try to sell us a timeshare. I declined.
Every morning we woke up around 7 or 730 am to knocking, yelling children, and banging doors. On the last day, while in the middle of a shower, the water abruptly stopped and would not come back on. I had shampoo in my hand, fortunately, I hadn’t done anything with it yet. There was enough water pressure left to rinse it off in the sink. This occurred at the start of the timeshare meeting, which seemed to be a pretty hilarious coincidence.
To me, the word resort signals more amenities and service. It felt like we were staying in a fancy campground. Despite the beachfront location, this place is way overpriced. We will not be returning.
I stayed with my family for 3 nights and I was so excited to stay here, well my excitement went right out the window when I walk into the room and it wasn’t as clean as I thought it would be.
I wiped down everything myself with antibacterial wipes I brought. Remotes and area around the remotes were dusty, the floors had dirt and hairs on them and there were blood stains on the pull out sofa in bedroom.
I was constantly getting calls about coming and getting a welcome packet which I declined because all that is , is a trap to get them to sell you a timeshare which I am NOT interested in.
I would not pay to stay here again. Spend the extra money and stay at the Marriott.
The mattress, linens and everything is overall better at the Marriott.
Due to the size of my family we had to stay in a room that accompanied six so the boardwalk was one of the choices, once again so disappointed.
Terrible experience - never again.
Upon arriving, the Boardwalk seemed nice and the location is great if you have an ocean view.
Once we got up the room we were surprised at how nice the room was, but were disappointed when we realized that we had a city view rather than an ocean front view.
A call was made and the room was exchanged to what seemed to be the same predicament, but we just went along with it anyway. The room was fairly clean but not up to par, and the dishes were not “sanitized” as described- there seemed to be leftover residue from the last tenants so washing everything twice was a must.
The next morning after being there a couple of hours, we complained that our toilet was not working properly and called maintenance.
They came and fixed it so we thought and not even 45 minutes later after no one using it the toilet stars to overflow and leak water out like a babbling brook. It took someone at least 7 minutes to come in- I timed it by recording a video. They came in stopped the water and cleaned up the mess and the maintenance tech was very apologetic and said that it never got that bad..so we were moved to a different room.
Called the manager to maybe get a voucher for a dinner or something for all of our stuff being ruined and wet with the flooding and was met by an unpleasant, unprofessional GM, who could not care less because as a timeshare exchange we were supposedly upgraded to this ocean front room after our room flooded because of their facility malfunction and was told nothing could be done because they upgraded us when they didn’t have to and that they were losing revenue because they could renting to other customers..really? How unprofessional.
Then she wanted to do an assessment of our wet items ( clothes, jackets, suitcases, my playstation packed in a box) that were on the floor after just having moved everything. The person who came to do the assessment was the housekeeping manager who had no idea why she was sent up as didn’t know what our items were wet for.
We were promised dryer money to dry our wet clothes and didn’t receive a thing. Terrible experience with the GM Who needs to lose the attitude as be more accommodating and a staff who had no idea what was going on.
Clean up the Rooms get more up to date furniture and better cooking equipment..ie, stovetop, pots, pans, etc as well as a working hot tub since there is nothing else to do in this so-called resort and villa.